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All reviewstype roomcategory hotelover thanksgiving weekendliving roomthe general managerpull out sofathe jersey shoreextended staynew jerseyhome away from homephiladelphiamicrowavefreewayplatinumroute
My Family includes a dog and 2 cats. 75.00 was the additional fee, for the 1st. Night stay. This Hotel was like being part of a family. We had to stay there for almost 2 weeks. Deven Spaulding is the general manager. He knew we...More
1 Thank gladwewerehere
Response from Deven S, General Manager at Residence Inn DeptfordResponded 8 December 2017
Thank you so much for sharing your experience with us. We are glad to know that your stay was more than just a stay. We are so glad that you and your family were able to have a wonderful Thanksgiving dinner and became an...More
When booking in hotels such as Residence Inn, we usually do not check TripAdvisor ratings as we have always found these well-known brands to be acceptable for a one night stay. However, we have learned a lesson. This may have been one of the worst...More
Response from Dan W, General Manager at Residence Inn DeptfordResponded 6 December 2017
Thank you so much for sharing your experience with us. I truly appreciate your feedback and will look into your concerns directly. Thank you again for your feedback as it will continue to contribute to our daily progress.
Haven't visited here in two years. Came back over Thanksgiving weekend expecting the usual top-notch "Marriott experience". Guess I expected too much. True, all the people I met were friendly and accommodating, but the facility itself has changed.
It is still a nice place, but...More
Response from Deven S, General Manager at Residence Inn DeptfordResponded 2 December 2017
Thank you for sharing your experience with us. We appreciate your business and loyalty to our hotel. We were glad to see you return and allow us to accommodate you during the holiday weekend. We appreciate how you've allowed us to directly touch basis with...More
This is the absolute worst Marriott property I have ever stayed at in my 2500+ nights to earn my Platinum Premier status! The carpets throughout were frayed and dirty, looked like the original from 20+ years ago. The draws in all the furniture were broken,...More
Response from Deven S, Manager at Residence Inn DeptfordResponded 19 November 2017
Good Morning AHG_777777,
Thank you for taking the time to share your recent experience at the Residence Inn Deptford with us.
As the cleanliness and condition of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations....More
My husband is currently staying there. In his first room, he discovered fleas. When he reported it to the front desk, he was told that they are a pet friendly hotel, so they were not surprised. They moved him rooms and offered nothing else.
Thank A TripAdvisor Member
Response from Deven S, General Manager at Residence Inn DeptfordResponded 23 October 2017
Thank you for sharing your concerns on behalf of your husband. We are currently looking into this situation and will make sure that it is rectified in an expedecious manner.