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3.5
#6 of 13 hotels in Elizabeth
Location
Rooms
Value
Cleanliness
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We're off I-95, walking distance from The Mills at Jersey Gardens. Newark Liberty International Airport is less than three miles away and our courtesy shuttle service will take you both ways. Cape Liberty Cruise Port can be reached in 20 minutes. Enjoy free breakfast and WiFi.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Not a bad hotel by any means just typically American and where much can be improved on, in my opinion. Breakfast is very basic or just crap, and although it says its served on classic dining wear is in fact served on single use polystyrene plates with single use plastic cutlery and not the normal plates as per the leaflets in the room suggest, also the single use plastic cups in the rooms are covered in single use plastic bags as are the 10% recycled cardboard cups in the rooms, Why not use normal cups that can be cleaned and re-used? My stay has however highlighted that my visit to the US has been tainted by the fact it's probably one of the largest and leading poluters in the modern world and the pathetic excuse by Raddison to say that it is helping to protect the environment is actually bollocks! On the other hand the bar staff were friendly . .
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina M, Guest Relations Manager at Hampton Inn & Suites Newark Airport Elizabeth
Responded 13 Feb 2020
Hi Toby9r, Happy Valentine's Day! Thank you so much for taking the time to leave such a thorough and insightful review regarding the dining wear and suggestions to improve the experience for our valued guests in the future. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future .We can't wait to show you how we continue to improve based on feedback like yours .
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Due to a weather delay at our destination, United provided us with hotel vouchers to stay at this location
What I liked: Friendly staff who actually worked with us to find a room for our larger group to all sleep in the same room, rather than having to use two rooms/two vouchers. Ok size room, with standard room amenities. Really short stay so cannot fully comment on all amenities
What to watch for/could be improved: The airport shuttle was a bit of a joke... too small to accomodate all the people, with no desire to speed things up. Had to Uber to the property so that we could catch some sleep for what would be a short night. Same thing the next morning. Temperature control in the room was hit and miss (on the cold side). Sofa bed was lumpy and uncomfortable. Overall smell of cheap cleaning products...
Ok, if this is a complimentary stay, but would not go out of my way to stay there if out of pocket expenses
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Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina M, General Manager at Hampton Inn & Suites Newark Airport Elizabeth
Responded 28 Oct 2020
ottwatrvllr, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. Your voice is unbelievably valuable to us and we hope you will return to experience the improvements that we are continuously making.
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The reasons why I picked this hotel were: 1) Breakfast included 2) Free shuttle to Newark Liberty Airport 3) Proximity to 2 restauranrs 4) The Mills at Jersey Gardens Mall across the street
I checked in around 2100 on Jan 31. I asked for late checkout as my flight did not leave until 1815 Feb 1. I was told to inquire about late checkout at 08 Feb 1 and that it was first come first serve! Fair enough.
The room was ok. There were 2 queen beds in the room. I found the bed to be comfortable but not the pillows. The biggest negative for me was how loud the ventilation system was. Even ear plugs could not drown out the ventilation noise. I had a ok sleep. Not a great sleep.
In the morning I noticed the wear and tear on the chair at the desk. It was kind of gross. A tile was missing in the bathroom near the corner on the bottom.
The breakfast was ok. Not the best but not the worst either!
Ok it’s time to go ask for late checkout. Regular checkout time is at 1200. I was granted late checkout for 1400. I would have liked 1500 but nope. I go out and return at 1340. I asked if I could possibly have checkout at 1430. Nope. I am told at the very latest 1415! Ok well I better hurry then. I hurry upstairs. My key card has been deactivated! I go downstairs, and wait in line to get it reactivated. There is another customer in front of me. He got there first, he should get his card done first. The same staff member looks at me, reactivates my card and states you have limited time!!!! Yes I am aware of that, I manage to check out 1405ish!, The staff member says to me when I hand in my key card, oh I said you could stay later. Another 10-15 minutes. Whoopee do. No thanks, I will go hang out at the Business Class Lounge at the airport. Unless the hotel was at full capacity, would a 1500 checkout make a huge difference. Housekeeping was busy 3 doors down. Hmmm I guess I will never know...
The shuttle service was very efficient. There was only 1 other person on the shuttle.
Would I stay at this hotel again. Maybe????? There are so many hotels to choose from in the same price range or maybe pay a little bit more! That will teach me!! Lesson learned!
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Date of stay: January 2020
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina M, Guest Relations Manager at Hampton Inn & Suites Newark Airport Elizabeth
Responded 2 Feb 2020
Leefam, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. I do apologize for the ventilation system and your suggestions are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. We hope to see you again!
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Friendly on arrival, free shuttle and comfortable clean rooms.. breakfast was good better than another’s in this chain.. for one night was perfect. About 10 Minns from the airport there are a few eating places nearby but had a food delivery
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Date of stay: October 2024Trip type: Travelled solo
Room Tip:You need p4 for the hotel shuttle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The wifi speed in the hotel is beyond ridiculous! The speedtest.net gave the wifi speed of 104kbps.
I called the service desk and they suggested to purchase the premium wifi. So, I went ahead and made a purchase for the premium wifi for I didn't mind $5 cost to it and guess what, the speed was just terrible at just 1 Mbps.
This was so shocking to me that I cancelled my booking within 15 mins of my stay.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RadissonHotelGroup, Customer Care at Hampton Inn & Suites Newark Airport Elizabeth
Responded 6 Feb 2020
Thank you for posting a review. Please accept our profound apologies if the level of service you received from the staff did not meet your expectations at that time. Also, it saddens us to hear that you were not gratified with your visit due to the condition of the internet and the availability of the room amenities during your stay. Your voice has been heard and know that it is highly beneficial to us as it helps us ensure that the quality of the services that we offer are up to brand standards. It would be an honor if you would reconsider and give us another chance so we may turn your displeasure into a smile.
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The front desk was a little welcoming by the look but wasn’t greeted when entered. Once time to check-in the Moe clerk was very pleasant. When added another room the female clerk was pleasant as well. Room was nice and clean. This was just a couple days getaway for the hot tub. The hot tub button didn’t work, the toilet was very noisy when flushing and when booking over the phone with customer service, the price was different than what I was charged. What the rep fail to mention was there was a $20 charge per day for parking. Overall, I liked the room but customer service can be a little more welcoming and inform customers of all charges they would incur.
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina M, General Manager at Hampton Inn & Suites Newark Airport Elizabeth
Responded 15 Nov 2020
Ourtripz, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. I do apologize for hot tub and toilet. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.
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We choose to stay here to do some shopping before moving into NYC. The front desk staff were all chatting on their phones with ear buds in whilst serving us and I was never sure where they talking to me or their mates! Nice foyer, decent well equipped room and large spacious bathroom. The worlds smallest annoying bath towels which don’t fit anyone! When we checked we asked about breakfast and we’re told there was a grab and go but don’t worry ihop was next door! Breakfast was cereal or a bagel and some fruit. Weirdly the gym is open but the pool is closed due to Covid. Annoyingly they charge for parking and you can access the building from the rear car park to save you walking round. You are aware of the flights overhead but once inside the room the noise is minimal. Nice deep carpets and curtains minimise any noise.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Hampton Inn & Suites Newark Airport Elizabeth
Responded 22 Dec 2021
scoobyscout, Thank you for completing our guest satisfaction survey. We are happy to see the high rating and to read the pros of your experience, yet we are sorry to hear that you weren't thoroughly impressed with our staff at that time. Our team is working hard to make sure our guests are comfortable and are receiving the best service. We are in the process of retraining our staff to further better our services in handling our valued customers. Rest assured that in the coming days, we will be offering a much better stay.
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I waited over an hour to check in just standing in line with no one in front of me and at times 3 people behind the desk not acknowledging me or even telling me that they would be with me shortly. I finally got checked and went to my room to start my ten day stay . After day two I realized my air conditioning was not working and spoke with Bonnie who said that she would change my room the next day when she came in and she was writing herself a note not to forget . I never heard from her . Two more days go by I tell the person in the overnight I was having the same issue and without even apologizing or looking up my room she started saying “well there’s nothing I can do I’m the night manager and no one else is here” I said if you’re the night manager you should have a better attitude and at least act concerned. Anyways the next day I complained to a different desk person that my air was not working and he said he would send the engineer up to check . I was not there when the engineer came but the front desk person assured me it was fixed . I got to the room only to see that all that was done was the air was turned down from 70 to 68 and it was still hot . On my last night there I came in from being in 93 degree heat outside and went to my hot room . I then went back downstairs to complain and was told by a different desk person someone would be up in ten minutes to check my room . The desk person came up knocked on my door with a key stating that they are moving my room after 9 days me complaining they decided to move my room on my last night. Yes my new room was cool but the new room was sooooo dirty . I really didn’t even have the strength to complain again because I knew it would probably take them 9 days to do something about it smh . Also, even though government lifted order for pools to be closed , I was told the pool would not open until January of next year 2021 . Do not waste money on this hotel . The front desk clerks are not empowered to do anything seemingly except stand there and not help . !!
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Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina M, Guest Relations Manager at Hampton Inn & Suites Newark Airport Elizabeth
Responded 29 Jun 2020
Bellatrixxs, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take value on your report regarding the condition of the air conditioning system of our hotel. We will act on this complaint seriously and will fix all problem as soon as possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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I chose this hotel because it offered a shuttle to the cruise terminal and an airport shuttle Arriving from London, it wasn’t clear where the shuttle picked up from and a call to the hotel didn’t help much. It required a change of terminal, so we took a cab. I could have researched that better Arriving at the hotel, while waiting to check in, I noticed there was no bar or restaurant. There was an unattended shop that sold drinks and snacks Check in was the least professional experience I have ever had. The employee checking in seemed only to be interested in laughing with co workers apparently at various residents. I was asked twice if I had a car. I had been concerned about a $250 damage deposit, but maybe it’s just the clientele they expect here. It was returned promptly after checkout The room was spacious, but the linens looked as though they hadn’t been ironed. It seemed clean enough apart from the bath, which had paint peeling off it and was too low to use as a bath. I had to move some furniture to get the plug for the coffee machine The included breakfast was a selling point, but this was a dismal affair Covid-19 has caused problems with food service over the past couple of years, but too often establishments seem to be using it as a cover for poor service. That’s how it appeared here. One server was working behind a Perspex screen. There were individual bowls of breakfast cereal, served with cartons of milk- not cold, Untoasted wrapped bagels with cream cheese, butter and preserves. Apple, orange or banana. Coffee, tea. Orange juice in a carton, which was partially frozen Country Inn state You'll always have a good morning with our complimentary, hot breakfast, available at locations in the U.S. and Canada This it was not. This was the worst I have seen in a hotel The shuttle to Cape Liberty cruise terminal left fine. On return, we had to wait for over an hour for the shuttle to pick us up. The shuttle was from Courtyard by Marriott. If I’d known they had a cruise shuttle, I’d have stayed there If staying in Newark again, it wouldn’t be at this property
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Hampton Inn & Suites Newark Airport Elizabeth
Responded 27 Jun 2022
Hi Red frers , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. It saddens us to learn that you were not pleased with your stay due to the level of service you received from the shuttle at that time. It is distressing to hear also that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. This is certainly not the kind of impression we would want you to remember. Rest assured that it will never happen again as we will provide a better stay to our guests. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Kind regards,
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The hotel is fine if just staying for an early departure or late arrival but don’t expect anything luxurious. The water in the shower is hot, the wifi works but isn’t lightening speed, the airport shuttle was on time in the morning and runs every 30 minutes. Expect to pay for parking. Rate is now $20/night but is advertised less on the website.
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Hampton Inn & Suites Newark Airport Elizabeth
Responded 27 Feb 2022
samA1396FJ, Thank you so much for your kind comments and review regarding your most recent stay with us. It means a lot to hear from guests who are satisfied with all of our services and amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
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When you check in you have to go to the desk and tell them you want to go to the port. We took the package where they watch the car when you were gone and gave you round trip to the port. But let them know when you get there . There were a bunch of others that went too. Coming back you have to keep an eye out he will be coming around . You will see like buses to the right he came on the left then drove around to get us. If you do not have the package there is a charge to go there and back. If you do not have a package they also charge you for parking . And there is an insane $250 deposit per room.
There are more places to choose from in the Elizabeth area.
PRICE RANGE
S$160 - S$232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
country inn & suites newark airport hotel elizabeth, country inn and suites newark airport, country inn newark airport, country inn elizabeth, elizabeth country inn
FORMERLY KNOWN AS
Hampton Inn & Suites Elizabeth Newark Airport
LOCATION
United StatesNew JerseyElizabeth
NUMBER OF ROOMS
213
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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