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Grand Cascades Lodge

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Grand Cascades Lodge
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1,769 Reviews from our TripAdvisor Community

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Showing 1,766: English reviews
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Na
Reviewed 1 week ago

The property has switched to a memory foam bed that is quite hard and uncomfortable. We had two fitful nights' sleep. It's a shame since we have stayed here before and had wonderful trips. The location is excellent and the spa unmatched for New Jersey. Unless the beds are upgraded we won't be back.

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Helpful?
Thank G8001FZedt
Rachael T, Quality Assurance Team at Grand Cascades Lodge, responded to this review

Dear G8001FZedt, We are very sorry to hear that you were unable to sleep well during your stay. To clarify, we have not made any recent changes in this regard and our mattresses are still Tempur-Pedic. Your experience was definitely abnormal and should you ever have a similar issue in the future please let us know. We are always ready...

New York
Reviewed 1 week ago

The staff went above and beyond especially Jenn at the front desk. The pool, room, and facilities were very clean and impressive. We went with our kids and they had a blast. The biosphere in middle of the winter truly is a great experience.

Review collected in partnership with this hotel
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Helpful?
Thank Preeti P
Rachael T, Quality Assurance Team at Grand Cascades Lodge, responded to this review

Dear Preeti P, Our tropical pool is definitely welcomed by our guests, especially this time of year; we are happy to hear that your kids had an amazing stay! Thank you for also leaving feedback about our clean facilities and exceptional service from our staff, namely Jenn. Our second fabulous outdoor infinity pool will be opening up soon so definitely...

Great Neck, New York
Reviewed 1 week ago

Spent a night and day at this resort with 7 of my friends. We went swimming, skiing and just enjoyed the amenities the resort had to offer. Jen and William, who had checked us in were outstanding. Thanks again. SPENT A NIGHT AND DAY AT THIS RESORT AND HAD AN AMAZING TIME. STAFF, SERVICE, YOU NAME IT WAS OUTSTANDING.

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Helpful?
Thank SammyGhassabian
Rachael T, Quality Assurance Team at Grand Cascades Lodge, responded to this review

Dear SammyGhassabian, From activities to amazing service, it sounds like you had the time of your life! And that's EXACTLY what we like to hear. Thank you for also taking the time to mention that our staff, Jen and William left lasting impressions on you. That's what we strive for as a AAA 4-Diamond resort. We appreciate your feedback and...

Demarest, New Jersey
Reviewed 2 weeks ago

Stayed one night for my birthday in a one room suite with balcony. The room was huge and extremely nice. The bellhop service and management was extremely helpful. We especially appreciated the manager William who helped us to get some extra bathrobes! The Biosphere was large and nicely kept. Only thing was it was extremely crowded on a Saturday with...

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Helpful?
1Thank catiecate2017
Rachael T, Quality Assurance Team at Grand Cascades Lodge, responded to this review

Dear catiecate2017, Happy belated birthday! We are extremely thrilled to hear that you loved your spacious room and the wonderful service received from our bellhops and manager William! Due to our tropical pool especially, kids absolutely love the property so weekends are generally more busy in that regard. Whenever we have changes in pool hours, reaching out to our guests...

New York City, New York
Reviewed 2 weeks ago

I really like this hotel and it's a good getaway from NYC. It is a little old fashion decoration and I do think the rooms are a little pricey considering you are out in no where. With that being said, I have stayed there several times before, the spa is great. The pool is great for the kids. The garden...

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Helpful?
1Thank sofiabella
Rachael T, Quality Assurance Team at Grand Cascades Lodge, responded to this review

Dear sofiabella, Thank you for choosing us as your getaway from NYC! The mountain views and peaceful ambiance is truly a nice change for most of our "city" guests. While you expressed overall satisfaction with your stay, you did mention a couple things for which we would like to apologize. Staffing, especially at the pool is a high priority for...

Princeton, New Jersey
Reviewed 3 weeks ago

Overall the hotel was lovely. The room are rather outdated, and way too many kids around. We happened to be traveling without our kids but next time we will bring them because there were tons! There were a few issues with bad information while making my reservation. I asked for rose petals on my bed when we checked in and...

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Helpful?
1Thank Traveler092
Rachael T, Quality Assurance Team at Grand Cascades Lodge, responded to this review

Dear Traveler092, We are sorry to hear that your stay was anything but smooth and sincerely apologize for any miscommunication and/or inconveniences which were caused by our staff. On the other hand, we are pleased to hear that you enjoyed the pool, La Tour, your massages and foot soak accompanied by champagne. Your feedback about the rooms, pool chairs and...

New Jersey
Reviewed 4 weeks ago

We returned to the Grand Lodge since our last experience was so positive and we are glad we did. It was busy due to the schools being out so we saw many families enjoying the hotel, so it was expected that there will be kids around. Again we enjoyed quiet time in our room by the fireplace, the pool was...

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Helpful?
1Thank Tsiburi
Rachael T, Quality Assurance Team at Grand Cascades Lodge, responded to this review

Dear Tsiburi, We are happy to hear that you enjoyed not only your room and the pool, but the dinner/show combo! Here at the Grand Cascades Lodge, we are always looking for new ways to keep our guests entertained and it's good to get confirmation that we are going in the right direction. In terms of your "furniture" suggestion, we...

New York City, New York
Reviewed 4 weeks ago

In this review I will be giving a tour of my visit. Immediately when my family and I came in, we were in love with the lobby and a cozy fire place. We were amazed by the beautiful pool! The pool was big, clean and with exotic trees. It was truly amazing! Finally, we had dinner at an Italian restaurant...

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Helpful?
3Thank Lisa D
Rachael T, Quality Assurance Team at Grand Cascades Lodge, responded to this review

Dear Lisa D, We are so glad to hear that you found your stay amazing! The tropical pool is definitely one of the must-see areas of the property and it's awesome that you and your family were able to experience its beauty. In terms of the food, without a doubt we have some of the most talented chefs in the...

nj
Reviewed 4 weeks ago via mobile

Went to The Grand Cascades At Crystal Springs for the first time. It was a surprise getaway from my wife. Crystal Springs is a hidden gem located in the the mountains of Hamburg/Vernon NJ. It is a full service resort consisting of numerous hotel rooms/suites , multiple restaurants , pools , spas , golf courses , skiing , etc. Upon...

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Helpful?
3Thank Poconop
Rachael T, Quality Assurance Team at Grand Cascades Lodge, responded to this review

Dear Poconop​, We truly appreciate you taking the time to leave such wonderful feedback about not just your stay itself, but our luxurious property and amenities. It certainly sounds like your stay at the Grand Cascades Lodge was nothing short of perfect and your endorsement is absolute music to our ears! You even met our VP! Lovely! Thank you for...

Reviewed 4 weeks ago via mobile

We had a very nice stay at Grand Cascades. Our room was very spacious and clean. The pool was amazing! They also had great activities for the kids. Unfortunately, my son had a reoccurring stomach bug that I thought he was better from and he got sick again while we were there. I called very early in the morning to...

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Helpful?
Thank Priscilla R
Rachael T, Quality Assurance Team at Grand Cascades Lodge, responded to this review

Dear Priscilla R, We are thrilled to hear that your kids are so excited to come back! Not only did you all enjoy the room, pool and activities, but were on the receiving end of superior service at a time when you needed it most. We hope that your son has since fully recovered and like you, we tip our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
Experience Grand Cascades Lodge, the NY metro area's newest and most luxurious resort hotel. Ideally situated in the scenic mountains of northwestern New Jersey and just 47 miles from Manhattan, this elegant retreat offers spacious designer guest rooms with gourmet kitchens, fireplaces and balconies. World-class amenities include a distinctive Biosphere Tropical Pool Complex, the luxurious Reflections Spa, six award-winning golf courses, an 18-hole grass putting course, 4-star Restaurant Latour, 3 indoor/outdoor heated pools, meeting and conference rooms, on-site pro shop, gift store and more. ... more   less 

Additional Information about Grand Cascades Lodge

Address: 3 Wild Turkey Way, Hamburg, NJ 07419-1531
Region: United States > New Jersey > Hamburg
Price Range: $431 - $810 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Cascades Lodge 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
Grand Cascades Hotel Hamburg
Hotel Grand Cascades
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Questions & Answers

Here's what travellers have asked, with answers from Grand Cascades Lodge staff and other travellers.
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Questions? Get answers from Grand Cascades Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the 2 bedroom suite was fantastic”
 of 5 bubbles SammyGhassabian, 20 Mar 2017 | Read review
“Look for deals such as rent one room, get other half off.”
 of 5 bubbles catiecate2017, 12 Mar 2017 | Read review
“Higher floor the better.”
 of 5 bubbles Traveler092, 6 Mar 2017 | Read review
“Upper floors have a better view.”
 of 5 bubbles miriamcP7273OR, 7 Feb 2017 | Read review
“I put luxury only because of the prices, not the amenities although the spa (and staff) were lovely.”
 of 5 bubbles luv2travel654, 1 Feb 2017 | Read review
5 of 5