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Residence Inn Hamilton

61 reviews
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Traveller (25)
Room & Suite (13)
Dining (5)
Overview
  • Excellent73%
  • Very good18%
  • Average4%
  • Poor4%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3.0 Star Hotel
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Offers from Residence Inn Hamilton
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (61)Write a Review
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All reviewscleaning staffshopping optionsmarriott familyfire pitbrand spanking newexceptional staynext morningfamily gatheringrooms are modernweek stayour entire stayindoor poolfront deskstudio suitebeautiful hotelgeneral managerlaundry room
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1 - 5 of 61 reviews
Reviewed 2 weeks ago

Was in town on business and stayed a Monday night. Got there in time for the evening reception. Had chicken chili and it was very good. Staff is very friendly and room was clean. Great gym everything was working and clean. Breakfast lady in the...More

Thank Jon C
Response from TheGeneralManager15, General Manager at Residence Inn HamiltonResponded 1 week ago

Dear Jon C, Thank you so much for such a great review. I especially liked that you recognized one of our all star associates. I agree, she helps me get my day going as well. Thanks again for staying and please feel free to reach...More

Reviewed 4 weeks ago

This Inn is about 18 months old but looks like it was opened yesterday, clean and orderly, everything as should be from the rooms to the lobby to the pool to the work out space. The staff was always interested as to how you were...More

Thank Bill S
Response from TheGeneralManager15, General Manager at Residence Inn HamiltonResponded 4 weeks ago

Dear Bill S, Thank you so much for the great feedback. Its great to hear my staff went above and beyond to make sure you and your family were comfortable. Please feel free to reach out directly if you would like to come again. Sincerely,...More

Reviewed 4 weeks ago

Modern version of the Residence Inn that I remember...all the comforts of home plus some. My fourth floor room was super-comfortable and quiet. But it's the staff that makes the property really special. Johnnie at check-in was so kind and efficient. Later in the evening,...More

Thank travellermom26
Response from TheGeneralManager15, General Manager at Residence Inn HamiltonResponded 4 weeks ago

Dear Travellermom26, Thank you so much for the kind words. I am thrilled to hear my staff went above and beyond for you and your family. You're right, the staff at any hotel makes all the difference and I appreciate you pointing that out. I...More

Reviewed 29 December 2017 via mobile

Really gross and unclean. Hairs in bathroom. Dirty bathtub. Dirt and garbage under sink. Dirty sheet. Heat was blowing cold hair (which the maintenance team finally fixed at 10pm). The next morning, housekeeping never came even though we called by 10:00am because we were out...More

Thank Jacoba S
Response from TheGeneralManager15, General Manager at Residence Inn HamiltonResponded 1 January 2018

Dear Jacoba, We apologize for all of our housekeeping issue; we failed to deliver the customer service and cleanliness standards Marriott strives for. Thank you for your comments and allowing us to connect, learn and serve you better. We welcome ongoing feedback to understand how...More

Reviewed 17 December 2017 via mobile

This could be a great place to stay but my room was not clean. The hotel room is nice but it clearly hasn’t been vacuumed in a while as there was a lot of debris all over the floor. Also, the tables and counter needed...More

Thank CW4442015
Response from TheGeneralManager15, General Manager at Residence Inn HamiltonResponded 18 December 2017

Dear CW, I am so disappointed to hear you were sold a room in that condition. That is completely unlike us and will be addressed immediately. The vacuuming and wiping of surfaces is a basic task that should be done in every room. Please accept...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$118 - US$243 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$118 - US$243 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (25)
Room & Suite (13)
Dining (5)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Vi11ageGrl
31 August 2017|
Answer
Response from TheGeneralManager15 | Property representative |
Hello, The Residence Inn Mix is held Monday through Wednesday from 6pm-7:30pm. We would love to have you join us.
0
Votes
NicolasDV
11 January 2017|
Answer
Response from TheGeneralManager15 | Property representative |
Hello Nicolas, Yes the hotel will pick up from the Trenton train station if need be. Please feel free to call the hotel to schedule that pickup.
0
Votes
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12
Room Tips
"Both times we stayed here we just took rooms that were offered. On different floors and areas and both were..."
Read review
"Quiet, posh, spacious, luxurious, and top notch customer service."
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"Mon, Tue, and Wed - try their Social gathering event between 6-7.30pm. Drinks and light appetizers."
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"We were put on the 4th floor and it was very quiet"
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