Overall, just fair. My room card keys did not work twice so I had to get a "hard" key which worked fine but that meant only one key for my son & I to share. The room's carpet was very dirty and the ceiling paint was chipped. There is nothing in the room that you find in other hotels such as TV guide, menu to in-hotel restaurant, pad of paper, cups in the bathroom (but did have coffee cups next to the coffee maker which sufficed). Beds and bedding were fine. Little couch in the room was hard to sit on and looks like it may be used to store extra linens but had none but did have trash and old food so the room is not cleaned well (we also found garbage tucked in several places in the room that was not easily seen but I think housekeeping should have been able to find them because we did). Bathroom was OK - the shower water pressure was fantastic - but the clothes line was broken. Shampoo & soap was good. Only enough towels for two but I am sure you could have asked for more (we did not as we used some of the pool towels). Speaking of the pool, my son and children went to the pool and enjoyed it. Times have to be reserved as the pool is limited to five at a time. It is nice to have the whole area to yourself and when we were there when there were not many guests at the hotel so we could stay as long as we wanted but I can see an issue if the hotel is busy and you either do not get a convenient time or a time at all. Overall, the hotel served its purpose as a place to sleep at night as we spent most of the day away with relatives. As I mentioned, there is a restaurant on site which means no free morning breakfast (I forgot to check ahead of time) but Rt. 10 has plenty of places to eat nearby. The hotel has coffee in the lobby but no extras like cookies or a manager reception that most hotels now have. As mentioned in other post, there is no WiFi. I found the staff very pleasant in my few interactions. We had the very last room on the top floor and it was quiet.…
this is 1 of the worse hotels I ever been to. A new some people wrote great reviews, but the staff is going to be great as long as you are part of a meeting, they tend to be ruled if you are out of the norm. we have pay for an upgrade, they operated 1 of the 2 rooms we paid for. once we went back to talk to them, Andrea says she could not make any decisions and I needed to talk to the supervisor, whenever the supervisor with arrive. The supervisor never answer cold, and every time I would call people on the phone would be rude. If you just going for a wedding or a conference, please go ahead because the going to treat you well. But if you just planning to stay for a couple of nights, you will get more for you money if you go to Parsippany
Rooms are not "luxurious" like they say on the website. The hotel doesn't even have working wifi or regular service. Towels are stiff as a rock. Shower was not clean. Lighting in the room was awful. Also- AC barely worked. Safe in room wasn't working as well. Would not recommend.
Very friendly and helpful staff. It was rather pricey for the amenities. The work out room, was three machines. Pool looked lovely though. Our room was not as renovated as advertised. The bathroom had mold around the shower door. Hot water ran out. The bed was not very comfortable. The location was spot on for its proximity to our family venue and close enough to the Oranges, Milburn and Maplewood. We do travel often and feel for the price, it did not come near any of the other hotels we stayed at for the price.
Hotel staff was friendly and inviting. Our conference went smooth and the restaurant was accommodating of our group. Allowed us to extend our meetings in conference rooms into evenings and provided access to food and drinks beyond original needs.