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Sheraton Mahwah Hotel

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Sheraton Mahwah Hotel
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397 Reviews from our TripAdvisor Community

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Showing 374: English reviews
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Oxford, United Kingdom
Reviewed 1 week ago

This was my second and most likely my last stay at this hotel. I was placed in an adjoining room and after a disturbed sleep on night one, I asked if I could be moved. I could hear my neighbour sneeze, use the bathroom and the TV! I was told that the hotel was full and therefore I could not...

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1Thank Punam71
New York, New York, United States
Reviewed 2 weeks ago

I ended looking for a 1 night stay in the north of NYC, after looking for where I could comfortably stay... I came across this location. This a huge beautiful hotel with all amenities, including a pool. This is an amazing resort in this location, with a very reasonable price.

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Thank MeetMeInNYC
Reviewed 2 weeks ago via mobile

Lives up to Sheraton brand name. Ecstatic view, great scenic view. Well connected by metro rail connectivity to New York.Too far from the city. Staff can be more polite and helpful. Not Recommended for family stay.

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Thank Vikas Y
Lisa M, Front Office Manager at Sheraton Mahwah Hotel, responded to this review

Dear Vikas Y, Thank you for staying with us at the Sheraton Mahwah Hotel and the nice comments about the view! I would like to speak to you further about the staff. Please contact me at lisa.mezzanotte@sheratonmahwah.com I look forward from hearing from you. Thank you. Lisa M

NJ
Reviewed 2 weeks ago

Insensitive morons at the front desk. A restaurant that is a joke. Worst hotel parking I've seen in years. Paper thin walls allowing your next door neighbor to fulfill their voyeuristic fantasies. Way below acceptable food quality and pricing from room service. A gym that is acceptable but way too small for the size of the hotel. Dated interior. Just...

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1Thank euclid01
Robert C, Front Office Manager at Sheraton Mahwah Hotel, responded to this review

Dear Euclid01, Thank you for staying with us at the Sheraton Mahwah Hotel and my apologizes about your visit. I would like to discuss your Experience in the hotel . Can you please contact me at Robert.carvajal@sheratonmahwah.com I look forward to hearing for you. Robert C

Reviewed 19 January 2017

My family stayed at this hotel 2 times in the last 4 weeks. I highly recommend the Sheraton Mahwah Hotel as it is very nice and the staff is very welcoming and helpful. I absolutely loved the pool as it was large, warm, and clean. I look forward to the renovations they plan to do as well. One of the...

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Thank Mark G
New York
Reviewed 7 January 2017

My husband and I used to travel here on business before moving to the area. When we go into NYC or NJ for a show we always stay here for the evening. We could not be more happy with the service. We are always greeted promptly and the staff is always happy to see us. Danashia the front desk supervisor...

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Thank Tammy Jo O
Lisa M, Front Office Manager at Sheraton Mahwah Hotel, responded to this review

Dear Tammy Jo O, Thank you for staying with us at the Sheraton Mahwah Hotel! Danashia is wonderful at making our guest feeling like apart of our family! She strives at making sure our guest feel right at home. We look forward to seeing you again soon! Thank you Lisa M

Reviewed 5 January 2017

The Sheraton Mahwah Hotel was awesome. It was super clean. Everything was up to par. The staff were very friendly. The pool and gym were also super clean. I do not have single complaint. The happy hour there is great. The view is beautiful.

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Thank Crystal C
Lisa M, Front Office Manager at Sheraton Mahwah Hotel, responded to this review

Dear Crystal C, Thank you for staying with us at the Sheraton Mahwah Hotel & for your wonderful review! We hope you will come visit us again once our renovation in completed! \ Thank you. Lisa M

Charlotte, North Carolina
Reviewed 31 December 2016 via mobile

I stayed for one night at the Sheraton Mahwah hotel in late December. My room was very nice, clean and spacious. Work out facilities were above average. Breakfast was terrific. I would stay at this hotel again, if in the area.

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Thank Palnell
Lisa M, Front Office Manager at Sheraton Mahwah Hotel, responded to this review

Dear Palnell, Thank you for staying with us at the Sheraton Mahwah Hotel and for the fantastic review! We look forward to seeing you again when you are in the area! Lisa M

Haledon, New Jersey, United States
Reviewed 21 December 2016

I stay in Sheraton Hotels about 2 months out of the year for business, and this was the first time I stayed in this location. Immediately upon walking in, we were met by a freezing cold lobby, and some very unfriendly staff. There were no smiles, or common pleasantries (probably because they were cold?). The woman who gave us a...

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2Thank Lauren L
Lisa M, Front Office Manager at Sheraton Mahwah Hotel, responded to this review

Dear Lauren L, Thank you for staying with us at the Sheraton Mahwah Hotel and my apologizes about your visit. I would like to discuss our check in experience. Can you please contact me at lisa.mezzanotte@sheratonmahwah.com I look forward to hearing for you. Lisa M

Reviewed 6 December 2016 via mobile

Stayed here for 2 nights to attend a wedding. The check in was smooth and was kindly given an upgrade. The rooms were spacious and had everything required. The hotel is busy given the number of weddings and conferences taking place but the staff manage this quite well. I would suggest improving the lifts as you would quite often have...

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1Thank ShahnawazMalik
Lisa M, Front Office Manager at Sheraton Mahwah Hotel, responded to this review

Dear ShahnawazMalik Thank you for staying with us at the Sheraton Mahwah Hotel! I am happy we were able to upgrade you and that you enjoyed the room! Our staff is well training on making sure all events run smoothly and that how guest leave satisfied! We look forward to seeing you again! Lisa M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Sheraton Mahwah Hotel is located 40 minutes outside New York City and convenient to Newark Liberty International Airport. We overlook the majestic Ramapo Mountains with easy access from Route 17, 287 and the NY State Thruway. We offer 100 acres of landscaped grounds, free covered parking with temperature controlled skywalk, free basic high speed internet and indoor heated pool and whirlpool. ... more   less 

Additional Information about Sheraton Mahwah Hotel

Address: 1 International Boulevard, Route 17 North, Mahwah, NJ 07495
Region: United States > New Jersey > Mahwah
Price Range: $173 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Mahwah Hotel 3.5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Sheraton Mahwah
Mahwah Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Mahwah Hotel staff and other travellers.
1 question
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Questions? Get answers from Sheraton Mahwah Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are going to stay here, unless you need an adjoining room - ask for one which is NOT adjoining. Noise levels are very high.”
 of 5 bubbles Punam71, 18 Feb 2017 | Read review
“Ask for an Upgrade and/or the Club Level.”
 of 5 bubbles , 19 Jan 2017 | Read review
“There are other hotels of quality within 5 minutes drive.”
 of 5 bubbles JosephS87, 1 Dec 2016 | Read review
“At a different hotel”
 of 5 bubbles gojushiho, 26 Oct 2016 | Read review
“Don't book here!”
 of 5 bubbles HHandMM, 19 Sep 2016 | Read review
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