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Sheraton Mahwah Hotel

445 reviews
Traveller (120)
Room & Suite (28)
Dining (6)
  • Excellent23%
  • Very good39%
  • Average19%
  • Poor9%
  • Terrible10%
Travellers talk about
“club level”(12 reviews)
“beautiful hotel”(13 reviews)
“large hotel”(7 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Room Service
3.5 Star Hotel
All hotel details
Offers from Sheraton Mahwah Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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28 Jan29 Jan
1 room, 2 adults, 0 children
Standard Room
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Reviews (445)Write a Review
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All reviewsclub levelbeautiful hotellarge hotelstarbucks coffeetop floornew jerseybed was very comfortableminute driveparking lotnice sizewoodbury commonsfountainlisanjconferencehighwaynyc
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11 - 15 of 420 reviews
Reviewed 10 October 2017

The hotel location is quite convenient for shopping at Woodbury Common Outlets- just around 20 miles away. My wife and I spent one night here and we arrived quite late at night after shopping. A guy named Michael at receiption helped us check in very...More

Thank yifan2017
Response from Andrew P, General Manager at Sheraton Mahwah HotelResponded 11 October 2017

Thank you for selecting the Sheraton Mahwah and we appreciate your feedback. We aim to please all our guests and are delighted you had a pleasant stay. We hope to have the opportunity to serve you once again in the near future! Warmest regards, Andrew...More

Reviewed 25 September 2017 via mobile

Horrible customer service! These people are crooks. My boyfriend's car brokedown yesterday and we needed a hotel room immediately until we got the car fixed or towed. I booked this hotel online but it booked me for the next day instead of last night when...More

2  Thank Nelly N
Response from Andrew P, General Manager at Sheraton Mahwah HotelResponded 2 October 2017

Thank you for your feedback. We aim to please all our guests and in this case we fell short. Please contact me at your earliest convenience as I would like to speak with you personally and discuss this unfortunate situation. Warmest regards, Andrew Pampanin, CHA...More

Reviewed 12 September 2017

Overall, this was a disappointing visit. some things were good - the location is convenient for highways - even if isolated - the shuttle service was excellent - it never failed. internally, the hotel does not quite work. the elevator service was erratice- for half...More

1  Thank chrisBerkhamsted
Response from Robert C, Front Office Manager at Sheraton Mahwah HotelResponded 14 September 2017

We appreciate you taking the time to share your feedback, Chris Berkhamsted. Your experience is not up to the quality and standard we usually provide for our guests at Sheraton Mahwah Hotel . It's unfortunate you had such challenges with our Elevator/Escalator service and that...More

Reviewed 6 September 2017

Getting over the strange location and 1980's appearance, this hotel has some strengths and some 'opportunities'. Hotel staff was largely friendly and helpful (more on that though) and the hotel and rooms are clean. However, the overall place has a feel of "run-down" -- driveway...More

1  Thank Greg S
Response from Robert C, Front Office Manager at Sheraton Mahwah HotelResponded 9 September 2017

Dear Greg S, Thank you for taking the time to share your recent experience at the Sheraton Mahwah Hotel with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service,...More

Reviewed 19 August 2017 via mobile

Built on the grounds of the old Ford plant in Mahwah, NJ (just south of the NY border), this high rise hotel / office has all the amenities you would expect - but in a huge parking lot just off a couple of major highways....More

1  Thank DanBach
Response from Andrew P, General Manager at Sheraton Mahwah HotelResponded 17 September 2017

Thank you for Sharing your Experience with us! As a valued guest, we appreciate your feedback and we are delighted to hear that you had a great stay. With a spirit to swerve, we take great pride in not only meeting, but exceeding your expectations....More

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Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Tennis Court
Price range
US$111 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Price range
US$111 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (120)
Room & Suite (28)
Dining (6)
Pool & Beach (4)
Hotel & Grounds (100)
Business Centre & Event Rooms (6)
Bathroom (5)
Questions & Answers
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Room Tips
"Join Sheraton's SPG's program for a discount that may be bigger than those you see on comparison..."
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"High floor."
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"ask for higher level room the view is nice"
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"Higher floors, they have a great view"
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