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The Westin Mount Laurel

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The Westin Mount Laurel
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354 Reviews from our TripAdvisor Community

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Showing 349: English reviews
New York City, New York
Reviewed 2 weeks ago

The place was great. Very convenient and very clean. Only one minor issue was there were two party's at the same time and we mistakenly went to the other first as we had to pass there cocktail hour to get to our party. Rooms were very clean and staff was very friendly.

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Helpful?
Thank Gary L
Kaylin D, Manager at The Westin Mount Laurel, responded to this review

Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and we hope to see you again soon!

Richmond, Virginia
Reviewed 3 weeks ago

Previous experience here feb 26- march 4th: I checked in from a 6 hr drive at about 12am. I got to my room and there was a tray of someone else's old food just sitting at my door waiting for me. I told front desk about it and they took care of it relatively quickly. Breakfast was cold and I...

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Helpful?
Thank kenyan2017
Kaylin D, Manager at The Westin Mount Laurel, responded to this review

Kenyan2017 Thank you for taking the time to provide your feedback in regards to your recent stay at the Westin Mount Laurel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your less than desirable experience. We have...

Baltimore, Ireland
Reviewed 4 weeks ago

We stayed at the Westin during the night of Febuary 12, 2017 for a bar mitzah. Check-in was nice, however it was hard to get to as the hotel was under renovation, so we had to enter from the back and go through two narrow hallways to get to the check-in. The actual desk and people were very nice. Once...

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Helpful?
Thank arivalisapril2017
Kaylin D, Manager at The Westin Mount Laurel, responded to this review

arivalisapril2017, Thank you for sharing your experience at the Westin Mount Laurel. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We apologize for the inconvenience of our renovations during your visit but we are happy to...

Reviewed 4 weeks ago

2nd stay, currently day 9 of 10 (hopefully my company listens and doesn't make it 9 of 15 anytime soon). They don't clean your room until you are ready to call it quits for the day and relax (after 4pm). The breakfast has absolutely no variety except bacon vs sausage (and the occasional pancake). The one day they did clean...

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Helpful?
Thank Beatriz P
Kaylin D, Manager at The Westin Mount Laurel, responded to this review

Thank you for taking the time to provide your feedback in regards to your recent stay at the Westin Mount Laurel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your experience. We have shared your feedback with...

Reviewed 4 weeks ago via mobile

I want to start off with the fact that I am a 30 yr old female traveling alone. I stay in this area several times a year and now that SPG and Marriott merged, I figured I would give the Westin a shot rather than the tried and true Marriott across the street. The hotel seemed nice enough- it was...

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Helpful?
Thank Katie O
Kaylin D, Manager at The Westin Mount Laurel, responded to this review

Katie O- We are so sorry for your experience. We understand that this is a very unpleasant situation and cannot apologize enough. I have followed up with the agent who checked you in to ensure that this does not happen again in the future. Please feel free to reach out to me if you are ever in the area again...

New Castle, Delaware
Reviewed 24 March 2017

From the moment I checked in, with Corey, I was greeted with a smile. Every other interaction in this location was amazing. Breakfast I elected to do the buffet, even though I came down later in the morning everything was set up and organized. Attention to detail makes a difference in the experience. I appreciate Shantil, Manager and Chloe -...

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Helpful?
Thank iotricio
Kaylin D, Manager at The Westin Mount Laurel, responded to this review

iotricio- Thank you so much for your review! We strive to provide excellent service to all of our guests. We will pass on your kind words to Corey, Shantil and Chloe. we hope you stay with us again soon!

PA
Reviewed 21 March 2017

Rooms were very clean, quiet & comfortable! Nicely renovated rooms, & the current renovations besides the gym not being open didn't affect our stay. Able to use the hotel next door for their gym if needed.

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Thank luvmytoby
Washington DC, District of Columbia
Reviewed 15 March 2017

Staff very nice but my room was dirty you could in some spots it hasn't been clean as well as the bathroom!!! Matresse way too soft ! I had back pain the next day. I was surprised nothing is free in that hotel.

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1Thank nathalie425
Kaylin D, Manager at The Westin Mount Laurel, responded to this review

nathalie425- Thank you for your feedback. We do apologize that your room was not cleaned to Westin standards. That is certainly unacceptable and we will pass your comments on to our Housekeeping team to ensure that this does not happen again. We hope that you will give us another chance the next time you come back to visit Mount Laurel.

Columbia, Illinois
Reviewed 14 March 2017

We stayed in a recently renovated room and it was very nice. The property was still in the middle of renovating however it was not a mess as most would expect. The staff was extremely nice and helpful. Would definitely recommend staying there!

Review collected in partnership with this hotel
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Thank BacktoMurray23
Reviewed 13 March 2017

They are in the tail end of a renovation so there is a little bit of construction happening but not on the floor I was on (7th). The staff was extremely helpful, The breakfast was pretty good (continental buffet). They even missed adding breakfast to my stay but the staff was kind enough to take care of it (Thanks Chloe!)

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Thank Chad C

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Refreshingly designed to enliven the spirit, The Westin Mount Laurel brings renewal to southern New Jersey and the Philadelphia area. ... more   less 

Additional Information about The Westin Mount Laurel

Address: 555 Fellowship Rd., Mount Laurel, NJ 08054
Region: United States > New Jersey > Mount Laurel
Price Range: $168 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Westin Mount Laurel 3.5*
Number of rooms: 173
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Also Known As:
The Westin Mount Laurel Hotel Mount Laurel
Westin Mount Laurel
Mount Laurel Westin
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Mount Laurel staff and other travellers.
1 question
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New Jersey
over a year ago

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Questions? Get answers from The Westin Mount Laurel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away 712”
nelsons648, 19 Apr 2017 | Read review
“Sign up for their rewards program to get a better rate on their hotel”
Mikeatsea03242, 15 Apr 2017 | Read review
“All rooms are good, we stayed in standard, 2 kids, and 2 adults. Had a bathroo”
arivalisapril2017, 1 Apr 2017 | Read review
“Bring your own pillow. You will sleep well. Don't expect bad service, just don't expect exceptional service.”
beatrizp975, 30 Mar 2017 | Read review
“Just communicate with the staff. They will listen to you and if applicable outline options.”
iotricio, 24 Mar 2017 | Read review
5 of 5