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Holiday Inn Express Neptune, an IHG Hotel

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3510 Highway 66, Neptune, NJ 07753-2603
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Room & Suite (55)
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About

#2 of 6 hotels in Neptune
Location
Cleanliness
Service
Value
Stay Smart(R) at the brand new Holiday Inn Express Hotel of Neptune, NJ, ideally situated near exit 102 (coming from the North) and exit 100B (coming from the South) of the Garden State Parkway, minutes from the Jersey Shore Premium Outlets, Asbury Park Boardwalk and beautiful Jersey Shore Beaches. Enjoy our wide array of just built first-class features - a heated, indoor pool, 24-hour business center and state-of-the-art fitness center. We offer attentive service with a personal touch. Guests must be 21 years of age or older to check in (some exceptions apply). Valid photo ID and credit card required at check in. For arrivals from Memorial Day through Labor Day, cancellations may be made by 6pm at least one day prior to arrival. For arrivals after Labor Day and before Memorial Day, cancellations may be made by 6pm on the day of arrival.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Shuttle bus service
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Meeting rooms
Non-smoking hotel
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Spanish
374Reviews8Q+A96Room tips
Traveller rating
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Lavinia R wrote a review Nov 2022
10 contributions7 helpful votes
Nothing like waking up and leaving unable to use elevator to lobby. After carry luggage down three flights realized why. Police investigating a murder that took place during the night. The lobby was blocked off due to it being crime scene. Blood everywhere and had to walk by with children in tow. Stay away.
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Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jenny Halat, Owner at Holiday Inn Express Neptune, an IHG Hotel
Responded 9 Nov 2022
We apologize that this was your experience. The situation was handled promptly by our staff and the police.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
C_Traveler_Dulles wrote a review Dec 2021
Dulles, Virginia55 contributions21 helpful votes
We patronized this hotel during COVID. The staff was friendly and attentive. The rooms were clean and comfortable with modern decor, good lighting, and plenty of well-placed outlets for electronics. Like many hotels, the room doors tend to slam shut, so you might hear other customers. The view towards the back of the hotel is actually quite lovely, with an open field separated from a forest by a wooden fence. There was your typical breakfast fare available even during the pandemic. The hotel should make trays available so people could take the eats to their room rather than congregate downstairs
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Date of stay: December 2021
Rooms
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Sleep Quality
Room Tip: Ask for a room with a view toward the back of the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jenny Halat, Owner at Holiday Inn Express Neptune, an IHG Hotel
Responded 20 Dec 2021
Thank you so much for your wonderful review and helpful feedback! We are happy to hear you enjoyed your stay, and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Number1Reviewer wrote a review Jun 2021
712 contributions456 helpful votes
My wife and I stayed here for our annual trip to the Jersey Shore. We usually stay at the Hampton Inn down the street. Sadly, they were sold out and we had to settle for this place. It was just a bad stay in every way. First, they were way more expensive than the Hampton Inn would’ve been. At least $50 more a night. I have AAA and they didn’t honor that discount. Extremely rude and incompetent staff that doesn’t care about anything. The room was just OK. The bed was hard and uncomfortable and felt like we were sleeping on a cot. I would never stay at this hotel again. Very poorly run place considering it’s big appeal is summer traffic. They really need to step it up if they want to stay in business
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from Julia Coppock, Owner at Holiday Inn Express Neptune, an IHG Hotel
Responded 13 Jun 2021
We're so sorry that you had a negative experience. We hope you'll contact us with more information so we can identify your room number and dates and stay and address the issues ASAP. We take pride in our friendly, professional staff and we will keep working hard to train our new staff members to meet our high standards. Thank you and take care.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Malka I wrote a review Jan 2021
8 contributions5 helpful votes
Upon checking into my two reserved rooms, we found that one of the rooms had an issue with the TV, an error message came up on the screen. We called the front desk and were told it was a known issue in some rooms. We asked to be moved to the room on the other side of our second room. That evening after we were unpacked and the children were sleeping, we found that the shower in the new room didn't work. So I showered in the second room, but found that the shampoo and conditioner bottles on the wall were empty, so I just used body wash for everything. The next morning, I told the front desk and they promptly sent up new bottles of toiletries, but just said "awww" about the broken shower. Breakfast depended on who was giving out the bags, one employee gave one of each item, one gave 2 pastries and 2 bars, one gave just a bowl of cereal and a nutrigrain bar and pastry but no water bottle . It seems like the full complement was a bottle of water, a nutrigrain bar, a bowl of cereal (no milk was available) and a pastry. They don't provide any coffee in the room, but when I asked for K cups for the keurig they gave them to me promptly. The room was mostly clean. To use the pool, the front desk took our temperatures and then personally let us into the pool room. My kids really enjoyed the pool and it was nice to have an indoor pool for the winter. When we were there, we were the only ones in the pool, but there can be up to 14 people there. I'm guessing that the issues in the room were because there hadn't been anyone in those rooms in a very long time because of COVID and they hadn't been checked before being given to us. Just check that everything in your room is functional before you settle in, and check that the toiletries aren't empty, just in case. It's too bad because the hotel is nice looking and a little effort in maintaining the rooms would improve the experience so much.
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Date of stay: January 2021
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express Neptune, an IHG Hotel
Responded 12 Feb 2021
Hello malkai2015, It is great to hear feedback from one of our guests. We find ways for our guests to have an efficient and frictionless stay experience. It is saddening to know that we missed the mark this time, issues with the TV and shower not working, empty soap dispenser and for receiving a less than satisfactory level of service. I am sorry for the letdown. Not to worry, I have looped our team to make sure that each area of concern is addressed accordingly. Despite the inconvenience, we hope that you can give us another opportunity to host your stay again. Best, Ronald R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fran S wrote a review Jan 2021
West Islip, New York90 contributions21 helpful votes
+1
It all started when I called the front desk direct number, and was automatically  transfer over to reservations...Oh Boy.!!.. Made a reservation, and confirmed my  credit information.. Arrived & was assigned the First (1st) Room, which did not have  Television service... Asked for a change in rooms, only be to assigned to the Second (2) Room that stunk to High Heaven from Smoke, Funny, this is a No Smoking establishment.. Was finally assigned a 3rd room Bear in MInd, this is NOT my first hotel stay with the Holiday Inn Express company. Even with Covid, I stayed over 25 nights in HIE's all up & down the East Coast during 2020. This has to be the worst accommodations I have yet to experience. With regards to the amenities in all Three (3) rooms, 2 Bath towels, not  3 as usual, 1 Keurig K-Cup and NO Microwave in either of the 3 rooms. The complimentary coffee in the Lobby is non-existence at this time, so unless you want to walk over to WaWa's next store, you are not going to go far with 1 Keurig K-Cup ..And if you use the K-cup, you better drink it fast cause you don't have a Microwave to re-heat it...Its One & Done Don't Worry, It Gets Worst.. The hot water in the bathroom sink is Non Existence, the flooring in the main room is Slanted & Normal Mattress Rotation is Sorely Neglected.. Not one of my better nights sleep.. Went to check out in the morning, asked for my room receipt, only to be told that I used points for my room..Not only did I use 40K points for 1 room, but 40K points for a 2nd room.. Isadora, the Day Manager, did her best to straighten out this debuckale, and as  of this writing, I am still waiting to be awarded my Welcome Bonus Points. Is this anyway to treat a Platinum Elite Member .. I Think Not...
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Date of stay: January 2021
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Julia Coppock, Owner at Holiday Inn Express Neptune, an IHG Hotel
Responded 25 Jan 2021
We are sorry that you had a disappointing experience, and hope you'll give us another chance to provide excellent customer service in the future. Thank you and happy travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Robert C wrote a review Aug 2020
1 contribution
We were very happy with Clint the Manager, as well as Tiara and Marcel. The staff is very friendly and helpful with anything you might need. The rooms are clean and the pool is fun! Great location for Asbury Park activity!
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Julia Coppock, Owner at Holiday Inn Express Neptune, an IHG Hotel
Responded 4 Sep 2020
Thank you so much! We hope you enjoy the rest of the summer, and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
G. Steven S wrote a review Dec 2019
United States10 contributions3 helpful votes
Our usual place to stay while visiting family. This stay 12/24 & 25/19 will be our last. Overall clean only two towel sets and no hand/face soap only bath gel mounted on shower. Christmas morning brkfst was good but missed oatmeal. The next morning after waiting over 10 min a guest had to get coffee refill from kitchen area. Also the inside bottom of the bath door appeared to need cleaning as a variety of "stuff" seemed to be spilled, dripped whatever on it. Was also disappointed that the pool was closed by health Dept. Employees encountered were friendly and helpful.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from jennyhHU, Manager at Holiday Inn Express Neptune, an IHG Hotel
Responded 3 Jan 2020
We sincerely apologize this was your experience. It is our number one priority to make sure all of our guests have an exceptional stay, and we're disappointed we fell short. As you noted, this is not typical of our hotel, and we hope you give us another chance in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Keith M wrote a review Dec 2019
Palmyra, Pennsylvania48 contributions51 helpful votes
We just got home from this hotel. We only stayed one night. The room itself seemed clean and the check in went fine. Two of the main reasons we picked this hotel was the free breakfast and the indoor pool. I was in the area for a tennis tournament for my sons and I always look for these two features. The nights sleep went fine. We got into the hotel around 11:00pm so it was quick showers for the kids and straight to bed. In the morning I got up and into the bathroom for a shower and realized for some reason the hotel only had two full sized towels for a room with two beds. Not wanting to have to dress and wander down to the front desk to get towels I used hand towels, which is not so fun for someone who is 6'4". My sons and I went down for breakfast a little before 9am, which was a busy time but would be typical on a Saturday as people tend to sleep in. The set up and variety of food looked good. However, almost all of the hot food was empty. There were remnants of eggs, but nothing else. Guest after guest went up to the breakfast bar opening the hot food trays and realized they were empty. There were no cups at all, for juice or coffee out. To make matters worse the only person working kept complaining about how she just cleans rooms and breakfast isn't her job. The breakfast was extremely disappointing. Lastly, upon arrival we were notified that the pool was closed and it would be open sometime "tomorrow afternoon". Well we were only there for one night, so no pool for us. I knew my sons' match schedules for their tournament before we arrived and I knew we would have time to kill in the morning so the pool was key. But it was closed. We went and checked in the morning and it said closed by "the department of health". Hmmm.... Overall I would not stay at this hotel again. I saved $20 by not going to the Hampton Inn across the street where we had stayed before. Big mistake.
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Date of stay: December 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from jennyhHU, Manager at Holiday Inn Express Neptune, an IHG Hotel
Responded 3 Jan 2020
We apologize that you were not satisfied with your recent stay. We do our very best to make sure everyone who stays with us feels at home, and we're disappointed we fell short. This is not typical of our hotel, and we hope you consider staying with us again, so we can show you the exceptional service and accommodations we are known for.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TIC09 wrote a review Dec 2019
Hardeeville, South Carolina326 contributions148 helpful votes
Upon arrival we were told that the elevator wasn't working and we would have to climb the stairs to our room. No offer by anyone to take our bags for us (we are seniors) or any compensation in price of the room. I noted in earlier reviews that they have had elevator problems before. Otherwise the place is okay, breakfast standard Holiday Inn Express. The clock in the room was set to the wrong time and we couldn't figure out how to change. An informational brochure in the desk didn't include any information about the TV stations. The price is good. Front desk staff could use some training on attentiveness to customers. They seemed more interested in talking to each other than the guests. Avoid room near pool. We were subjected to teenage boys running and yelling up and down the hall to the pool until around 10:15pm.
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Date of stay: December 2019
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Room Tip: Stay away from 1st floor - pool is very noisy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from jennyhHU, Manager at Holiday Inn Express Neptune, an IHG Hotel
Responded 20 Dec 2019
Thank you for your review and feedback. We sincerely apologize you experienced several issues during your stay. Unfortunately the elevator was out of order for a few days, but was repaired as quickly as possible. We're disappointed to hear of the other issues you experienced, and we'll be sure to address them with management and the team to improve moving forward. Thank you again for your feedback, and we hope you consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MissJennieLP wrote a review Nov 2019
Punta Gorda, Florida271 contributions99 helpful votes
I was at a business meeting in Ocean Grove. I debated staying in one of the historic inns on the water, but decided I'd be just as happy in something cheaper and 4 miles away. It turned out to be a good decision. This is an unsurprising Holiday Inn Express, but I don't want to be surprised on a routine travel night. The bathroom was clean. There were plenty of towels. The bed was comfortable and the price was modest. What more could a girl ask.
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Date of stay: October 2019
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: The beach is an easy four miles away. There are plenty of restaurants that are an easy drive....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$129 - US$180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express neptune hotel neptune
LOCATION
United StatesNew JerseyJersey ShoreNeptune
NUMBER OF ROOMS
95
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HOLIDAY INN EXPRESS NEPTUNE, AN IHG HOTEL: UPDATED 2022 Reviews, Price Comparison and 107 Photos (NJ) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express Neptune, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Neptune, an IHG Hotel?
Nearby attractions include Solve It Sherlock Escape Room (3.2 km), Silverball Retro Arcade Asbury Park (6.4 km), and Ocean Grove Beach (6.0 km).
What are some of the property amenities at Holiday Inn Express Neptune, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Neptune, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Neptune, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Neptune, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Neptune, an IHG Hotel?
Conveniently located restaurants include Day's Ice Cream, Moonstruck, and Taka.
Are there opportunities to exercise at Holiday Inn Express Neptune, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Express Neptune, an IHG Hotel have an airport shuttle?
Yes, Holiday Inn Express Neptune, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express Neptune, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Neptune, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express Neptune, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.