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All reviewsthe jersey shorefront deskasbury parkpancake machinethe breakfast areamajor roadyogurtgreat staysmall refrigeratorgreat propertyvery clean hotelfree breakfast iswould recommend this hotel to anyoneshort drivewedding guestswe've stayedwould stay here again
I had stayed at this hotel a few times and the staff is nice but the management is horrible. I had an unclean room a few times and instead of apologizing or changing it, I was told never to come back. Jessica is a terrible...More
Thank Joe S
Response from Jenny H, Manager at Holiday Inn Express NeptuneResponded 3 October 2017
We disagree with your description of these events, but respect your opinion. We are very sorry that you had a negative experience and that we were not able to resolve the issue to your satisfaction.
Stayed here for one night Labor Day Weekend. The staff was great, breakfast was included and our stay went very well. I definitely recommend staying at this hotel if you're going away for a quick weekend.
Thank Nicole V
Response from Jenny H, Manager at Holiday Inn Express NeptuneResponded 7 September 2017
I had a bad experience with this hotel,
1. They only had two towels, two face cloths and two face towels in the room.
2. The noise on my floor from the other guess late in the night and early morning was outrageous.
Thank Raphael J
Response from Jenny H, Manager at Holiday Inn Express NeptuneResponded 8 September 2017
We are very sorry to hear this was your experience with us at the Holiday Inn Express Neptune. We have addressed your concerns with management and our housekeeping staff. Again, we apologize you were not happy with your stay, and we wish you all the...More
Beautiful Suite but dirty. The coffee table was not dusted and the remote controls were filthy. Took them in the bathroom and had to use a white washcloth to wipe brown residue on both remotes. They should be wiped down with antibacterial wipes when cleaning...More
Response from Jenny H, Manager at Holiday Inn Express NeptuneResponded 6 September 2017
Thank you for taking the time to review your recent stay at the Holiday Inn Express Neptune. We are pleased to hear that you enjoyed your accommodations and many of the amenities we offer, but we are disappointed to hear about the cleanliness of your...More
We came mid-week in August. The hotel was not full. We specifically asked for a quiet room. However, we were waken up by loud noises around 5AM in the morning and realized that our room was under breakfast area. The noise continued all through the...More
1 Thank Natala11
Response from Jenny H, Manager at Holiday Inn Express NeptuneResponded 24 August 2017
We are very disappointed to hear that you were not completely satisfied with your recent stay, and we apologize for the noise you experience. Our hotel was almost completely sold out the night of your stay, so the majority of our guest rooms were occupied....More
Depending where the concert venue, we are about four to five miles from Asbury Park which is about a 10-15 minute drive from the hotel. If you have any further questions, please don't hesitate to call the hotel... More
Depending where the concert venue, we are about four to five miles from Asbury Park which is about a 10-15 minute drive from the hotel. If you have any further questions, please don't hesitate to call the hotel. Thanks!