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BEST WESTERN Regency House Hotel

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BEST WESTERN Regency House Hotel
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425 Reviews from our TripAdvisor Community

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Showing 413: English reviews
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Andalusia, United States
Reviewed yesterday NEW

Observed and interesting encounter between one of the staff and a guest. The guest had prepared a tray from the breakfast selections and was proceeding to his room. The staff member stopped him and advised him that he MUST consume the items in the area provided. This is absurd the guest might not want to have eaten in a crowded...

Review collected in partnership with Best Western
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Helpful?
Thank John R
United States
Reviewed 4 days ago NEW

Over the years, I've given much business to the Inn and Suites. I've really never had a problem, and then the other night, due to them not clearing up black ice, I ended up fragmenting my spine and probably have a torn rotator cuff. Despite the nicety of the rooms, this is absolutely unacceptable for a place of business!!!

Review collected in partnership with Best Western
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2Thank heidid255
Rosey S, Manager at BEST WESTERN Regency House Hotel, responded to this review

Thank you for your feedback. We are internally reviewing the incident and I understand that our staff has been in touch with you. We will continue to be in touch as we move forward and keep up to date on your incident. Kind regards, Rosey S.

North Plainfield, New Jersey
Reviewed 1 week ago

Great place to stay! Nice hotel and extremely affordable. Staff was extremely helpful and made the stay worth it. Staff went above and beyond to help me set up the hotel room for a Valentine's day surprise. Would definitely recommend and would stay again. Rooms were nice as well as the showers.

Review collected in partnership with Best Western
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Helpful?
Thank Armanim94
Rosey S, Manager at BEST WESTERN Regency House Hotel, responded to this review

Thank you so much for your kind comments concerning your stay at our hotel. We are glad that you found the staff helpful and were able to enjoy Valentine's Day at the hotel! We look forward to seeing you again on your next trip to Pompton Plains! Kind regards, Rosey S.

Morris Plains, United States
Reviewed 2 weeks ago

This is a good value, staff very friendly, but hotel and its furnishings and amenities showing wear-definitely needs refreshing-veneer wearing off furniture, decor dated, clean but a showing its age a bit. Check in staff helpful and welcoming.

Review collected in partnership with Best Western
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Helpful?
Thank U7091FGannh
Rosey S, Manager at BEST WESTERN Regency House Hotel, responded to this review

Thank you so much for your comments concerning your stay at our hotel. We are continuously making upgrades to keep the hotel in great condition. We look forward to seeing you again on your next trip to Pompton Plains! Kind regards, Rosey S.

Ortley Beach, United States
Reviewed 3 weeks ago

The room was clean, the service very good and the price was definitely excellent. The food was a pleasant surprise both the breakfast and dinner. I usually stay three to four days in northern NJ on business. The breakfast was a hot breakfast and the dinner was more than enough and the prices were affordable. I have already set up...

Review collected in partnership with Best Western
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Helpful?
Thank N6737QZalank
Rosey S, Manager at BEST WESTERN Regency House Hotel, responded to this review

Thank you so much for your kind comments concerning your stay at our hotel. We are delighted that your enjoyed your stay with us as well as our breakfast and dinner! We look forward to seeing you again soon. Kind regards, Rosey S.

Ocala, Florida
Reviewed 3 weeks ago

Hotel has been updated and it shows. Minor issues with lock @ checkin was handled efficiently and corrected. Breakfast was certainly above average with not only scrambled eggs but, also over medium. Sausage was also very good. The service at the restaurant &front desk was outstanding. The hors d'oeuvres @ 5pm were another nice touch. Overall this is a hotel...

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Helpful?
Thank nhlefty
Rosey S, Manager at BEST WESTERN Regency House Hotel, responded to this review

Thank you so much for your kind comments concerning your stay at our hotel. We are glad that you enjoyed our breakfast and food options. We look forward to seeing you again on your next trip to Pompton Plains! Kind regards, Rosey S.

chicago, United States
Reviewed 3 weeks ago

Shampoo / bath soap was from a multi-use pump dispenser and not a single use sealed bottle. I find that absolutely disgusting. This is the first time I've ever experienced this at any hotel. I cannot imagine using such a personal product that was shared countless other guests. There was no way to tell if the product was tainted. Just...

Review collected in partnership with Best Western
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1Thank 257dallasw
Paterson, New Jersey, United States
Reviewed 4 weeks ago

I had a pleasant stay at the Best Western in Pompton Plains New Jersey!!! I enjoyed the complimentary breakfast. There were plenty of towels and toiletries. I have but one issue. I felt rushed through breakfast. Also, the waffles weren't hot they need to do a better job of keeping the food warner longer. The pool was outside so theres...

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Helpful?
Thank Tracy G
Rosey S, Manager at BEST WESTERN Regency House Hotel, responded to this review

Thank you so much for your kind comments concerning your stay at our hotel. We are delighted that you enjoyed our complimentary breakfast. Please let us know if your plate requires extra attention and our breakfast attendant would be glad to help! Kind regards, Rosey S.

Reviewed 7 January 2017

This location took me completely by surprise. I was immediately greeted with a warm smile and a genuine welcome! Jackie was wonderful at the front desk and provided great customer service. She was very accommodating and very knowledgeable. Now, judging from the front exterior, one would never guess how big this location really is. There is a restaurant and lounge...

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Helpful?
1Thank Dreamcatcher2017
Rosey S, Manager at BEST WESTERN Regency House Hotel, responded to this review

Thank you so much for your kind comments concerning your stay at our hotel. We are delighted that Jackie made your feel so welcome. I do apologize on behalf of housekeeping, they do knock on rooms before 11am in the event that a guest does check out early without informing the front desk. As a traveler myself, I always use...

Edison, United States
Reviewed 3 January 2017

This is an excellent Best Western. The room was very comfortable and clean. Staff was friendly. Very good experience and value. We would definitely stay at this Best Western if we are in the Pompton Plains area again.

Review collected in partnership with Best Western
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Helpful?
Thank 923kayl
Rosey S, Manager at BEST WESTERN Regency House Hotel, responded to this review

Thank you so much for your kind comments concerning your stay at our hotel. We are delighted that you found our accommodations clean and comfortable as well as our staff friendly! We look forward to seeing you again on your next trip to Pompton Plains! Kind regards, Rosey S.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Restaurant
  • Breakfast included
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Elegant, Unique, Inviting - Experience the New Best Western Regency House. Surrounded by acres of tranquility, this full service hotel offers over 14,000 sq. Ft of meeting and banquet space providing the most modern facility and latest amenities. The hotel guestrooms with 32" flat panel TV, Micro-fridge, Alarm clock with CD player/ipod compatible, and Sealy Posturepedic pillow-top bedding in every guestroom; Swimming pool, Fitness center, Business center and Complimentary Hot and Cold breakfast are just our "Standards." ... more   less 

Additional Information about BEST WESTERN Regency House Hotel

Address: 140 State Rt 23, Pompton Plains, NJ 07444-2015 (Formerly BEST WESTERN PLUS Regency House Hotel)
Region: United States > New Jersey > Morris County > Pompton Plains
Price Range: $122 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Regency House Hotel 3*
Number of rooms: 104
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Regency House Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN Regency House Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hallways have a mix of tile and carpet, so you can hear the wheeled luggage in the halls.”
 of 5 bubbles SEM12533, 24 Sep 2016 | Read review
“Down the hall, farthest from the lobby and function room.”
 of 5 bubbles WendyF337, 18 Jun 2016 | Read review
“ground floor since there are no elevators”
 of 5 bubbles LynnandLee, 10 Feb 2016 | Read review
“back of the hotel more quieter, side of the hotel nice view”
 of 5 bubbles hugo629, 3 Jan 2016 | Read review
“Higher floor: it was quiet in spite of Halloween and wedding parties.”
 of 5 bubbles entropy71, 11 Nov 2015 | Read review
5 of 5