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A bit of poor service on checkin. I hate when checkin agents give you the worst room available. I’m a frequent traveler and this hotel is not at capacity and even though I request a high floor with a view. I get a low floor...More
1 Thank TravelNo1Fan
Response from Emma A, Public Relations Manager at The Westin Princeton at Forrestal VillageResponded 10 November 2017
This is the kind of review we don't want to receive TravelNo1Fan!
While we certainly understand your frustration of not getting the floor and room view preference, sometimes, much to our regret, we are unable to fulfill these requirements due to the high occupancy in...More
I travel to Princeton multiple times each year. I have always stayed at the Marriott at Forrestal Village. Since Marriott and SPG have merged, I thought I would try the Westin. Given the merger, both chains are supposed to take the higher status level. I...More
Response from Emma A, Public Relations Manager at The Westin Princeton at Forrestal VillageResponded 8 November 2017
We are sincerely sorry to learn that you did not enjoy your recent experience at our hotel, Stushloss.
We regret that we are unable to make modifications to the Gold members benefits such as giving you access to our Executive Lounge that is exclusively for...More
The hotel is beautiful! large rooms with a clean and modern décor. The customer service was excellent. I stayed overnight as I was graduating college and the commencement ceremony was held at the Sunbank Center. Natalie at the front desk sent a personal note to...More
Thank John P
Response from Emma A, Guest Relations Manager at The Westin Princeton at Forrestal VillageResponded 6 November 2017
Thank you for the 5-star review of the Westin Princeton at Forrestal Village John P! We look forward to welcoming you back again soon for another exceptional staycation!
Safe travels to you!
close to the local business parks, this hotel fit my bill. Typical Westin experience with open lobby, bar, restaurant and the "westin smell". Room was large and comfortable. Typical Westin Heavenly bed and rainfall shower. Concierge lounge on 5th floor was very comfortable with tasty...More
Thank Jeff B
Response from Emma A, Public Relations Manager at The Westin Princeton at Forrestal VillageResponded 3 November 2017
Thank you for the 5-star review Jeff!
We are delighted to know you had an enjoyable stay and would like to ensure your next stay exceeds your expectations as well!
Wish you save travels and hope to welcome you back again soon!
Stayed here for one night. The front desk was great, answered all my questions but couldn't get me a king room on the higher levels. Luckily, the room they had reserved for me was in the corner. The pros: Super nice staff at check in...More
Response from Emma A, Public Relations Manager at The Westin Princeton at Forrestal VillageResponded 31 October 2017
Thank you for sharing your review MikeJones869!
It's great to know you have enjoyed our service by commenting on our Front Desk associates being great and super nice!
Please accept our sincere apologies for your guest room experience: the toilet kept running and air-conditioning unit...More