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Protea Hotel by Marriott Franschhoek

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Protea Hotel by Marriott Franschhoek
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351 Reviews from our TripAdvisor Community

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Showing 324: English reviews
Cape Town Central, South Africa
Reviewed 9 June 2015

We stayed here for an anniversary night away Jan 2014 and loved the fact that you can walk to have lunch coffee etc. Stayed during summer months so used the pool. The hotel itself is fine - average but the location is nice and central. Rooms are a bit tired. Breakfast average

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Thank Pink_and_Panther
Errard, Public Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this review

To whom it may concern: GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated. Best Wishes Anna Steyn

Hermanus, South Africa
Reviewed 14 April 2015

This hotel is located in a lovely setting and our past experience when staying in Franschhoek led us to book here again. We found the hotel to be exactly as it was on the previous occasion - very welcoming and efficient staff, a comfortable room, decent breakfasts, and a pleasant bar/stoep area. This time we had in fact booked a...

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Thank AGEDNOMAD
Errard, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Good morning Agenomad Thank you so much for your time you took to write this great review about our Hotel. Always a great pleasure to have Guest that appreciate what we offer. And yes our Junior suits are a little dark and when we can assist a Guest we will go all out to make our Guest stay a memorable...

Northcliff - Johannesburg
Reviewed 7 April 2015

Stayed in room #5 and as per the comment(s) from other travelers; the filthy stained carpet issue is still not resolved. I doubt even if the room was vacuumed before I got it as there was plastic & crumbs on the floor. Luckily I only used this as a base to sleep and wore my flip-flops in the room not...

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1Thank Bayliss1
Errard, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Good Morning Thank you for taking the time to talk to me today with regards to your recent stay at Protea Hotel Franschhoek. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience that you experienced during your stay. These...

Forres Scotland
Reviewed 21 March 2015

Stayed here unexpectedly when our travel arrangements fell through. We were not sure about it but we could not find any alternatives. However there was nothing to worry about. This is a nice little hotel, not fancy but very clean and comfortable with a very nice pool area. Rooms and bathrooms are large and quite well equipped with bath and...

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Thank Traveltimes57
Errard, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Good afternoon Sir/Mam Thank you so much for the time you spend to write this commend on Tripadvisor. We are very greatful for the comment that you had on our Hotel. So sorry for the carpet problem we went back after reading this and spoke to our Housekeeping department to make sure that we wont have another remark about the...

Knysna, South Africa
Reviewed 19 March 2015

I stayed at this hotel for 4 nights while on a cycle tour in the Franschhoek area. The rooms are comfortable and well appointed and the staff friendly and helpful. But somehow it does not quite earn a 4th star - probably 3.5 stars! It was the small things that they got wrong - eg. not always a barman in...

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2Thank JohanMoolman
Errard, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Good day Mr. Moolman Thank you for time spend to write something. We appreciate you feedback. We will most defnitely have a look into the things mentioned that was picked up at Breakfast. Most defenitely not what Protea Hotel Franschhoek stands for. with this we can now offer a better service to our Guest.

Newmarket, United Kingdom
Reviewed 12 March 2015

Stayed for a week as part of a group there for golf. Only ate in once and was unimpressed. Breakfasts were OK but no more. It is close to the centre so one can easily get to restaurants . The pool area is small ,the rooms are OK and so on and so on -just average.

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Thank 364tilley
Errard, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Good day Thank you for taking time to write something on tripadvisor. We appreciate honest cricism and we most defiintely made time to discussed the issue.

Malta
Reviewed 8 March 2015

We decided to have a last minute stay in Franschhoek and after all other accommodation was fully booked we had no choice but to stay here. We paid R1100 which is defiantly not worth it. The room is very average and you can see that the price is meant for tourists and not South-Africans. We asked them for a fridge...

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1Thank René A
Errard, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Good day Thank you for the time that was spend to post something on Tripadvisor. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience that you experienced during your stay. Your request for a fridge that was not looked...

Shepperton
Reviewed 1 March 2015

We stayed here for 2nights at the start of our tour with SAGA on a HB basis. The rooms were comfortable, food good & staff extremely friendly & helpful. Wifi in rooms as well s reception. We were on the 1st floor overlooking the pool. We didn't find it noisy. The hotel is within easy walking distance of shops on...

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Thank HappyWalker09
Errard, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Good Afternoon Thank you so much for taking your time to write a review on our Hotel. we appreciate every little experience Guest had at our Hotel good or bad. We always take all information and work with it to make our Hotel a good place to have a break at. Thank you for all the good reviews given. Keep...

Carlisle, United Kingdom
Reviewed 21 February 2015

An Excellent location in the small town with parking available in the hotels car park behind the hotel. A chain hotel with only about 30 or so rooms all set around a courtyard with pool. The rooms are clean, comfortable a decent size with baths & separate large showers. Tea/Coffee making facilities in room along with a fridge. Night time...

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1Thank happysept09
Errard, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Good afternoon Thank you so much for the time that was put in to do this review on our Hotel. We appreciate the good word and good publicity we get with this review. We will most defnitely look into the slow tea service other wise we always try to meet our Guests needs and expectations. Looking forward to your next...

London
Reviewed 20 February 2015

This hotel could almost be a motel but, it has a restaurant, a pool and some public rooms. Whilst not luxurious, the rooms are good, the staff very helpfull, and the location excellent. The breakfast staff were a little disorganised , they needed prompting to serve teas and coffees

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1Thank Seutonious
Errard, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Good day Thank you for taking some time to write a review about our Hotel. Always good to know what our Guests experience was like at our Hotel. We take every remark seriously and make work of it. Thank you for good and bad remarks because we can only work on te flaws when we know what it is. Take...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 4-Star Protea Hotel Franschhoek, which overlooks the majestic mountains and vineyards of the historic village of Franschhoek, some 80 km east of Cape Town, prides itself on its charming ambiance, gracious style and attentive service. Indeed, if you are seeking a hotel which exudes tranquility and beauty, look no further than the Protea Hotel Franschhoek. With so much to do in this quaint town, Protea Hotel Franschhoek provides the perfect base for your holiday. With a renowned restaurant, conference facilities, luxury accommodation, a sparkling swimming pool and, being in the heart of wine country, a well-stocked vinotique; coming home is always a pleasure. Take advantage of our convenient location and explore Franschhoek's wide array of culinary establishments, art galleries, cheese factories and some 25 world famous wine estates. Franschhoek is one of South Africa's leading culinary and wine-tasting destinations. Various outdoor activities, such as horse-riding, golf, backpacking and trout-fishing, can also be arranged. The luxurious accommodation offered by the 4-Star Protea Hotel Franschhoek is a welcoming retreat at the end of a long day spent exploring this splendid town. ... more   less 

Additional Information about Protea Hotel by Marriott Franschhoek

Address: 33 Huguenot Street, Franschhoek 7690, South Africa
Region: South Africa > Western Cape > Franschhoek
Price Range: $151 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Franschhoek 4*
Number of rooms: 30
Reservation Options:
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Hotel Style:
#1 Best Value Hotel in Franschhoek
#3 Business Hotel in Franschhoek
#9 Luxury Hotel in Franschhoek
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Franschhoek staff and other travellers.
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Questions? Get answers from Protea Hotel by Marriott Franschhoek staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid Room 7 at all costs.”
 of 5 bubbles JimEdinburghNewTown, 16 Mar 2017 | Read review
“Definately prefer a room from the gardenside.”
 of 5 bubbles TSN63, 2 Mar 2017 | Read review
“Room no. 3 - right at the end of the passage.... very quiet & private .... the room is huge”
 of 5 bubbles jenikambo, 14 Feb 2017 | Read review
“do not get a room on the street side”
 of 5 bubbles LondonHi, 10 Feb 2017 | Read review
“Any room apart from the suit!”
 of 5 bubbles P8519GNtomr, 28 Jan 2017 | Read review
5 of 5