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NH Cape Town The Lord Charles

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NH Cape Town The Lord Charles
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266 Reviews from our TripAdvisor Community

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Showing 237: English reviews
London, United Kingdom
Reviewed 9 February 2017

Stayed at Lord Charles as part of a work event and I must commend the hotel on employing and retaining such friendly and helpful staff! A special mention to Gerald (concierge) who helped arrange transport for me to A&E and then on final day to the Waterfront.

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Helpful?
Thank Snail49
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for taking the time to give us such positive feedback. Thank you for mentioning what an outstanding job our staff did in assisting you. We are very proud of our staff. I will pass on you good words so they know their hard work paid off. We look forward to welcome you back to NH Cape...

Basel, Switzerland
Reviewed 8 February 2017 via mobile

I found a live scorpion in the room which was pretty shocking. I can't really blame the hotel staff for this. However what was more of a concern was that this was not an issue at all for the hotel to be concerned about. The front desk was more interested in why there was no wifi in the room! I...

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Helpful?
Thank Fred M
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Fred My sincerest apologies that we could not meet your expectations during your most recent visit to our hotel. Please be advised that the matter has been addressed and the relevant departments investigated and took action where necessary. Once again I'd like to apologise for the inconvenience that was caused. We hope you will allow us to welcome you...

Reviewed 6 February 2017

The Sunday buffet is an experience. Excellent attention from the staff and a wide variety of outstanding dishes from which to choose. The dining room is sunny and the seating well appointed so that there is a sense of space and calm. Add to that an accomplished pianiste with a comprehensive and well chosen repetoir... what more for a Sunday...

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Thank Martin L
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Martin I am thrilled to read your great feedback on your experience during Sunday Lunch at NH Cape Town The Lord Charles Hotel. We take great pride in our Sunday Lunch and put a lot of hard work to make sure we create timeless memories. Thank you for also mentioning what a wide variety of choices we have as...

Headley, United Kingdom
Reviewed 2 February 2017

We have stayed here many times over the last 15 years and seen many changes -some good some not. Last year we felt very upset by the seeming decline in service. One year later and the positive changes are obvious. The always friendly staff are generally more efficient and very helpful. The concierge, front desk and lobby staff are charming....

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Helpful?
Thank EILEEN P
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Eileen Thank you for taking the time to give us such an honest and detailed review on your most recent visit to our Hotel. I am happy to read that our staff attended to you every need to make sure you are well taken care off. I will make sure I pass on your gratitude to all the staff....

Cape Town Central, South Africa
Reviewed 29 January 2017

Upgraded to a suite and was so worth it. Suites have a balcony off the lounge area and a sliding door opening from the bedroom allowing the green and sea view in. Suites are also much roomier than the standard rooms with a very large bathtub and shower. Well worth the extra bucks. The bed was extra comfy. I would...

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Helpful?
Thank loren1972
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Loren I am thrilled to read your positive comments and feedback on your most recent stay at NH Cape Town The Lord Charles Hotel. I am also very happy to read that the upgrade was well worth it. We aim to make sure our guests are as comfortable as possible. We look forward to welcome you back to enjoy...

Reviewed 24 January 2017

The hotel is conveniently located and the reception is welcoming, but the rooms need an update. I shared a room with my 19 year old son and booked a twin room, but were allocated a room with a king size bed. Luckily I checked this with them when we checked in and the receptionist could allocate a new room to...

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Thank suerR4234RW
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for taking the time to review you your most recent visit to our establishment. Thank you for also mentioning some of our good qualities such as our great location, welcoming reception area, beautiful restaurant and excellent breakfast. I am very sorry to read that we could not meet your expectation regarding the look and feel of...

Cape Town Central, South Africa
Reviewed 24 January 2017

Great place to stay over and relax. They also cater for big events like weddings, matric balls etc. Had a night away with wife and it was very relaxing. Restaurants also very nice. They went the extra mile to make my wife a small desert for her birthday.

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Thank cliffordwitten1990
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Clifford I am happy to read that your most recent visit to NH Cape Town The Lord Charles Hotel was such a great experience. Thank you for mentioning some of our great qualities such as our venue capacities, our restaurants and relaxing environment. We look forward to welcome you back to our hotel to create more wonderful memories. Warmest...

Reviewed 24 January 2017 via mobile

I have loved this hotel since I was a little girl. I was delighted to see that it was still as beautiful and charming as it had been 10 years ago. The bed in my room had a new mattress and the sheets were perfectly white. I was also impressed with the hotel's breakfast selection, which had so much delicious...

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Thank nicolette m
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Nicolette I am absolutely thrilled to read your amazing feedback on your most recent visit to NH Cape Town The Lord Charles Hotel. You have mentioned most of our greatest attributes to the hotel, such as our beautiful hotel, great rooms and excellent breakfast - thank you for that. I will also pass on your gratitude to the staff...

Penarth, United Kingdom
Reviewed 19 January 2017 via mobile

This is a nice hotel, but is let down by minor things , the pool area is good but small and there never seemed to be any towels available for the beds . Our room was large but the bedside lamps didn't have bulbs and the balcony doors had a draft through them that actually moved the curtains !! Our...

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Thank mog120
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for taking the time to review us on your most recent visit to our establishment. Your feedback is very important to us and we have taken all your comments and concerns in account. My sincerest apologies that we could not meet your expectations on your second night of dinner, as this is in no way our...

County Dublin, Ireland
Reviewed 18 January 2017

Room excellent, two adequate sized pools, small well equipped gym, good hairdressers and beauty salon. tennis courts and pleasant grounds. Excellent formal restaurant and breakfast buffet, dinner buffet OK. Perfect position near motorway but not noisy, Shopping mall, many restaurants, golf courses and beach either a few minutes walk or by car,

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Thank r0gerdublin
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Roger I am absolutely trilled about all the great qualities you mentioned such as our excellent rooms, great facilities, perfect location and amazing food. These are all attributes we are very proud of here at NH Cape Town The Lord Charles Hotel and glad to hear that you enjoyed your stay. We look forward to your next visit to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
NH Cape Town The Lord Charles hotel in Cape Town is nestled between the wine country of the Cape, the Helderberg Mountains and False Bay and the Atlantic Ocean. ... more   less 

Additional Information about NH Cape Town The Lord Charles

Address: Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West 7130, South Africa
Region: South Africa > Western Cape > Cape Town > Somerset West
Price Range: $127 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Cape Town The Lord Charles 4*
Number of rooms: 198
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Also Known As:
Nh The Lord Charles Hotel Somerset West
NH Cape Town The Lord Charles Somerset West, Africa
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Questions & Answers

Here's what travellers have asked, with answers from NH Cape Town The Lord Charles staff and other travellers.
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Questions? Get answers from NH Cape Town The Lord Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Smoking is allowed on ground floor outdoor patios, and my ground floor suite was fouled for a short time by a heavy smoker next door.”
 of 5 bubbles actormichaelgross, 7 Mar 2017 | Read review
“Refurbished rooms are a must”
 of 5 bubbles Snail49, 9 Feb 2017 | Read review
“The suites are much larger than the standard rooms and definitely worth an upgrade consideration.”
 of 5 bubbles loren1972, 29 Jan 2017 | Read review
“Supreme Room”
 of 5 bubbles cliffordwitten1990, 24 Jan 2017 | Read review
“We have stayed ia few different rooms. Room choice is personal. We have found no particular disadvantages .”
 of 5 bubbles r0gerdublin, 18 Jan 2017 | Read review
5 of 5