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Hotel Encanto de Las Cruces

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Hotel Encanto de Las Cruces
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959 Reviews from our TripAdvisor Community

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Showing 947: English reviews
Alamogordo, New Mexico
1 review
Reviewed 6 days ago NEW

I just want to say what a wonderful experience this was. First, the rooms were immaculate. We hosted our daughter's wedding reception in the Tularosa Ballroom on Nov 26 2016. This included approximately 140 family and guests. The food was very good and the staff was more than helpful from setting up and until the end. So, thank you to... More 

Helpful?
Thank smurrays2016
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

We would like to thank you for giving our property a 5 star review of your daughter and son-in-law's wedding reception here at Hotel Encanto on behalf of our banquets/catering department and all of the staff you encountered. We hope her special day was everything she dreamed of and more! More 

Los Angeles, California
1 review
Reviewed 1 week ago via mobile

We stayed with this wonderful hotel which started off so nice and friendly with Becky checking us in and what made it also so absolutely special was the customer service of a particular young women named Nicolette who was so sweet and helpful to my boyfriend and I. We wanted to treat my family to a good dinner, a few... More 

Helpful?
Thank halo1430
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear halo1430, We appreciate you taking the time during your Thanksgiving holiday to share the hospitality you received from Becky and Nicolette. Your comments have been shared with them and they were so excited that you had such a great time while in Las Cruces. We hope you come back to visit us again soon! More 

Silver City, New Mexico
1 review
Reviewed 2 weeks ago

Is was truly a treat staying at Hotel Encanto. In addition to the ambiance, the staff at Hotel Encanto were extremely gracious. Compliments Alex Salinas, Director of Room and staff. We look forward to our next visit. :)

Helpful?
Thank belithab
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear belithab, We appreciated you taking the time for taking the time to express your compliments of our staff and sharing your great pictures. Thank you for choosing Hotel Encanto and look forward to your next visit with us! More 

Las Cruces, New Mexico
Level Contributor
6 reviews
3 hotel reviews
Reviewed 2 weeks ago

I recently attended a two day conference at Hotel Encanto that was attended by national board members from across the country. I was very proud of our local Hotel Encanto and staff. They provided excellent service to those in attendance and went above and beyond by accomodating last minute request to set up coffee for us. Very courteous staff. Friendly... More 

Helpful?
Thank Claudia M
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Claudia M, Thank you for sharing your experience during the conference you attended here at Hotel Encanto. I have shared your kind comments to all of our staff for their top notch service they provided especially with last minute requests. Please know their efforts never go unnoticed and we hope to see you again in the future. More 

Broomfield, Colorado, United States
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago via mobile

We are fans of Heritage Resorts, and the Hotel Encanto is no exception. Friendly staff, great views and location, beautiful grounds and rooms. We also love that its within walking distance to mn any other shops and restaurants. Usually get an upgrade too..We'll be back!

Helpful?
Thank Steve H
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Steve H, We sincerely appreciate you not only mentioning love all of our properties within Heritage Hotels and Resorts but also the service and hospitality you received during you visits to Hotel Encanto. We thank you for being a loyal guest and as always, we look forward to your return! More 

2 reviews
Reviewed 3 weeks ago

I'm a traveling doctor, and unfortunately I do not get to choose my hotel; my company does. So I stayed in this hotel many times, and I must say getting good sleep here is impossible. There is virtually no sound proofing between rooms and you can hear everything next door guests are doing. Fine, it's an old hotel. It's not... More 

Helpful?
Thank Jay S
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Jay S, I am disheartened that you did not enjoy your stay with us here at Hotel Encanto and more disappointed with the service you received. Please know this is not how we want any of our guests to be taken care of. I have already addressed the issues you mentioned and please know you will not encounter them... More 

Las Cruces, New Mexico
Level Contributor
69 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 weeks ago via mobile

I know it had to be taboo for you to say yes to the cannabis expo at your place. Thank you for helping to bring the education needed in this community. I was able to help many people that are in pain to find an opiate free way to live! It was two days of great information and people. Your... More 

Helpful?
Thank Cearaangel
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Cearaangel, Thank YOU for sharing the hospitality you received from our staff during the Medical Cannabis Expo that was held on our property. We are please you enjoyed your stay and hope to see you again in the future. More 

Dayton, Ohio
Level Contributor
3 reviews
Reviewed 3 weeks ago via mobile

I was booked at the Staybridge but was convinced to try this hotel instead for it's local charm and character. It is unique, and was a refreshing change from the big hotel chains. Room was average, with Spanish decor, but dated. Nice selection of toiletry items. The bed was SUPER COMFORTABLE!Requested a small frig and microwave which was nice for... More 

Helpful?
Thank smundey
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear smundey, Thank you for taking the time to share your recent stay here at Hotel Encanto and for mentioning our friendly staff and our 15% Local Treasures discount we offer to our guests. I have shared the concerns you mentioned to the appropriate department managers to ensure other guests or yourself do not encounter them again. We hope you... More 

Snyder, Texas
Level Contributor
80 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 weeks ago via mobile

I visited to go to an event at spaceport. I booked on the website which made everything seem great. I got here and not so much. As I am typing this review I can hear the guy in the next room like he's sitting on the bed next to me? Ac is poor at best and it's November? Definitely a... More 

Helpful?
1 Thank bill l
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear bill l, I am extremely disappointed that your stay was not only to your expectations but to ours as well. Please know we value all and any feedback we can receive from our guests and I would love to speak with you directly to discuss the experience you had. Please call me directly at 575-532-4208 at your convenience and... More 

Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 weeks ago via mobile

The hotel has incredible views of the Organ Mountain National Monument if you ask for a room on at least the 5th floor on that side. Very nicely decorated hotel with all the Southwest charm you could ask for. Very friendly and accommodating staff, and a nice quiet hotel. The decor is mission style with fountains and crosses and very... More 

Helpful?
Thank Jaymd33
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Jaymd33, We appreciate and value your review you have given our property during your recent stay at Hotel Encanto de Las Cruces and are pleased you enjoyed your stay. I have also shared the concerns you had in your room with the appropriate department managers for them to evaluate. We hope to see you again soon! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area's Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at Garduno's Restaurant and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 

Additional Information about Hotel Encanto de Las Cruces

Address: 705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
Region: United States > New Mexico > Las Cruces
Price Range: $178 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces
Hotel Style:
#6 Family Hotel in Las Cruces
#6 Business Hotel in Las Cruces
#9 Romantic Hotel in Las Cruces
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Encanto de Las Cruces staff and other travellers.
2 questions
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Questions? Get answers from Hotel Encanto de Las Cruces staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are some rooms that open onto a beautiful patio near the swimming pool and hot tub.”
  • Hats off to Alex Salinas, Director of Rooms and the Staff for their superb service.
 of 5 bubbles belithab, 17 Nov 2016 | Read review
“Great views of either the beautiful Organ mountains or the city lights”
 of 5 bubbles claudiam348, 16 Nov 2016 | Read review
“Avoid a western exposure to the afternoon sun.”
 of 5 bubbles , 5 Nov 2016 | Read review
“A view of the pool oasis is nice to look out on.”
 of 5 bubbles TravelPhotoWriter, 4 Nov 2016 | Read review
“Ask for a view of the Organ mountains and away from the swimming pool area”
 of 5 bubbles westsounder, 4 Nov 2016 | Read review
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