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Hotel Encanto de Las Cruces

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Hotel Encanto de Las Cruces
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999 Reviews from our TripAdvisor Community

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Showing 987: English reviews
Everett, Washington
Reviewed 13 April 2014

Staff was friendly and pleasant, but not overly helpful. It is hard to find amenities within the facility such as ice machine, entrance to pool or even where your room is located. Room numbers do not always follow sequential order. There is no signage as to where items are. One ice machine on the 3rd floor but again tucked in...

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Helpful?
Thank Gail V
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Gail V, Thank you for sharing your experience with TripAdvisor. We truly enjoyed having the car group as our guest. I am happy to read the you enjoyed your garden terrace room. I apologize that you ran into issues trying to locate items our front desk would have been more that happy to help you if they would have...

Tucson, Arizona
Reviewed 12 April 2014

The staff is outstanding. I have traveled the world, stayed in some of the finest Hotels, and I have never received the type of service I received at Hotel Encanto . I was genuinely cared for not only as a hotel guest but as a human beinig. One of the staff William took time out of his day to drive...

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Helpful?
Thank Linda718
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Linda718, Thank you for the five star review! I am so excited to read about the service that William extended to you during your visit to Las Cruces. He went above and beyond what is expected as our agent. He is a very talented young man and very valuable to our company. We are happy that you had a...

Albuquerque, New Mexico
Reviewed 10 April 2014

The staff is wonderful, everyone is genuinely pleasant. We came down from Albuquerque for a couple’s weekend. There is a great microbrew and restaurants just across the street. The pool area and fire pits are worth the stay alone!

Review collected in partnership with this hotel
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Helpful?
1Thank Backup3feet
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Backup3feet, Thank you for your review! We appreciate the feedback and your kind words. We are happy that we met your lodging expectations. We look forward for your return to Las Cruces on another "couples weekend" sound like tons of fun!

Albuquerque, New Mexico
Reviewed 9 April 2014

Theroom was great, people at the desk nice, but breakfast left much to be desired. I've had better in hotels that were smalle rand more modest. The conference room was much too small.for the number there.

Review collected in partnership with this hotel
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Helpful?
Thank Pitkofsky J
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Pitkofsky J, Thank for taking the time to post your review on your recent stay. I appreciate that you found the Front Desk staff service exceptional during your visit. We apologize that you did not find the Gardunos to fit your needs and that you found our conference room small for your group. We have received huge praises for...

Winston Salem, North Carolina
Reviewed 9 April 2014

The lobby is wonderful; the restaurant is first-rate; the staff is great. Then, there are the rooms. My friend and I splurged and stayed in poolside rooms which have glass doors that open onto the lovely areas around the pool and hot tub. The rooms were average. The shower heads are so low that they cannot be adjusted high enough...

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Helpful?
1Thank elinorelisabeth
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear elinorelisabeth, We truly appreciate that you took the time to give feedback on your recent stay. As a Senior Contributor and all your posting we regret that our guest rooms did not meet your expectations. We apologize that you did not find the value in what we want our guest to experience. When you noticed an item missing, contacting...

Rio Rancho, New Mexico
Reviewed 9 April 2014

The room was very dark. The mirror in the bedroom should be over the desk where there is a little light. The personnel were very helpful but the check-in process was not pleasant I confirmed with a credit card but they ask for another when we checked in.

Review collected in partnership with this hotel
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Helpful?
Thank Lewis D
hotel705, Diana Peru-Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Lewis D, We appreciate you giving us feedback on your recent stay. We regret that we did not fit your needs and our room design did not meet your expectations. I also want to apologize for the experience that you had during check in. It is our procedure to ask for a credit card and a picture ID for...

Lovington, New Mexico
Reviewed 7 April 2014

Very beautiful place and service was great.A few complaints though.First was the breakfast buffet. Very limited and not worth extra charge they added to our package for my convention. Would have done better doing a military discount,AARp or AAA and go out for breakfast.Also they charged extra for 2 people in a room . This usually does not happen unless...

Review collected in partnership with this hotel
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Helpful?
Thank J K
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear J k, We appreciate that you took the time to post your comments. We are happy to read that you enjoyed the décor of the hotel and the staff extended great service. You are correct with the rate structure of the two to three addition people in rooms but your group was set up differently. Our sales department offered...

Las Cruces, New Mexico
Reviewed 7 April 2014

We had a mix and mingle at the Azul Ultra Lounge at Hotel Encanto. Belia and Lia were wonderful, and helped us plan a beautiful event. We had a great time! Their staff was very professional and everything was set up on time and just as we asked for. They were all very accommodating, even when we moved the venue...

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Helpful?
Thank Caroline Z
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Caroline Z, Thank you for taking the time to share your comments with TripAdvisor. We appreciate that you held your event here at Hotel Encanto de Las Cruces. Our management and staff spoke highly of the great success and turn out. Belia and Lia are great leaders in our company, we appreciate the you recognizing their effort. We look...

Albuquerque
Reviewed 5 April 2014 via mobile

The facilities & decor are beautiful. The outdoor area near the pool is surprisingly more beautiful than the interior & well manicured. It would be perfect for a wedding or other event. Decent workout room but a couple of treadmills in need of repair; 1 was still working; and great free weights, med. balls, physio balls; newer elliptical and bike...

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Helpful?
Thank RageNButrFly
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear RagenButrFly, Thank you for posting you comment on TripAdvisor. We are pleased to read that you found our Garden Terrace beautiful, we are happy that our guest have mentioned them as part of the experience. It is great that you had an opportunity to enjoy our fitness and appreciate all your feedback. We apologize that there some of the...

Taos, New Mexico
Reviewed 3 April 2014

We were just on a road trip and this hotel popped up with a pool and hot tub. We checked out the rooms on the first floor that opened to the patio. It was a great room with a wonderful semi private patio. Super hot tub and a great location. From the manager George to the server/bartender (Saavi/Danul) the service...

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Helpful?
Thank Sandra D
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Sandra D, Thank for sharing your positive experience with TripAdvisor. We are happy to read that you enjoyed all of our new outdoor enhancements. The management team appreciate the recognition that you gave to our staff. George is definitely one of our top service ambassadors for Hotel Encanto de Las Cruces and Saavi and Daniel in Gardunos are star...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area's Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at Garduno's Restaurant and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 

Additional Information about Hotel Encanto de Las Cruces

Address: 705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
Region: United States > New Mexico > Las Cruces
Price Range: $163 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces
Hotel Style:
#6 Family Hotel in Las Cruces
#6 Business Hotel in Las Cruces
#9 Romantic Hotel in Las Cruces
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Encanto de Las Cruces staff and other travellers.
2 questions
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Questions? Get answers from Hotel Encanto de Las Cruces staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room faced the pool, which can get pretty loud. Perhaps avoid if possible, though a nice view”
 of 5 bubbles sgc9487, 12 Feb 2017 | Read review
“I always ask for a quiet room.”
 of 5 bubbles BackRoadsCalifornia, 11 Feb 2017 | Read review
“Loved the 1st floor convenience”
 of 5 bubbles Raygunnn, 4 Feb 2017 | Read review
“Ask for a corner room with a view of the Organ Mountains. Super beautiful AND quiet.”
 of 5 bubbles C132ZRnancyc, 30 Jan 2017 | Read review
“Rooms on the 7th floor facing the pool are great to watch the city of Las Cruces!”
 of 5 bubbles gcbmoh, 23 Jan 2017 | Read review
5 of 5