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Holiday Inn Express Portales

59 reviews
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Traveller (2)
Room & Suite (11)
Dining (4)
Overview
  • Excellent42%
  • Very good37%
  • Average15%
  • Poor6%
  • Terrible0%
Travellers talk about
“stayed here”(8 reviews)
“front desk”(9 reviews)
“cinnamon rolls”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Room Service
2.5 Star Hotel
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Reviews (59)Write a Review
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1 - 5 of 59 reviews
Reviewed 17 October 2017

Super service. Night manager very accommodating. He helped me back my Bus into a parking space in front of the hotel. We arrived about 3am with our group. rooms were very clean. Bed was very comfortable.

Thank ramonroy2
Response from Chrisula W, General Manager at Holiday Inn Express PortalesResponded 18 October 2017

Dear ramonroy2, We are pleased to hear that you enjoyed your stay and the staff at our property. It was a pleasure serving all of you, until next time. Safe Travels, Chrisula Webb General Manager

Hotel's Favourite
Reviewed 22 May 2017

On our way back from a wedding we decided to take the senic route home. Decided to try the Portales Holiday Inn and I'm glad we did. It was thoroughly enjoyable. Front desk was very friendly, talked to us like long lost friends and she...More

Thank Anita J
Response from Chrisula W, Manager at Holiday Inn Express PortalesResponded 26 May 2017

Dear Anita J, Thank you for taking the time to leave us a review. Guest satisfaction is something we take great pride in, we are pleased that we were able to meet your expectations. We look forward to seeing you again next time you are...More

Reviewed 16 August 2017 via mobile

Heads up to anyone headed to Portales NM. If you rely on the usually reliable Holuday Inn, it is currently getting a redo in the public rooms. The plaster is falling. Some rooms are getting rehabbed, too, so in addition to the trains passing nearby...More

Thank Karen D
Response from Chrisula W, Manager at Holiday Inn Express PortalesResponded 18 August 2017

Dear Karen D, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the Remodel. We are currently working to make enhancements to deliver a more...More

Reviewed 17 February 2017 via mobile

This is an older hotel getting a facelift. Our room was on the 3 rd floor, the top floor. The floor and walls were torn up and it was obviously being worked on, but we didn't see any workers (only there one night). Room was...More

1  Thank amytxus
Response from Chrisula W, General Manager at Holiday Inn Express PortalesResponded 24 February 2017

Dear amytxus, Thank you for taking the time to leave us some feedback on our construction, we greatly appreciate it. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make...More

Reviewed 16 February 2017

Hotel is being newly renovated to ensure that you have access to great lighting in the room, many USB and electrical outlets, new room accommodations, Keurig coffee maker, etc. Front Desk, Chimere Fields, provided me daily service that exceeds most hotels. She is professional, polite,...More

1  Thank NeilRocks
Response from Chrisula W, General Manager at Holiday Inn Express PortalesResponded 17 February 2017

Dear NeilRocks, We are extremely pleased to hear that you enjoyed some of the features of our new remodeled rooms. I will make sure to pass your kind words onto our Front Desk Staff and especially Chimere. We look forward to seeing you again next...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Room Service
Restaurant
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Laundry Service
Self-Serve Laundry
Room Service
Dry Cleaning
Meeting Rooms
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Hot Tub
Indoor pool
Details
Price range
US$121 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$121 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (2)
Room & Suite (11)
Dining (4)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Straight across the street from Greyhound Stadiuim"
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"Well kept common rooms. Spotless rooms and comfortable beds and pillows. Stayed in very quite room ground..."
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"Ask for room on backside if Hoyle as we never heard the train at all."
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"Rooms as far from the railroad tracks are better. Also, lots of late weekend traffic. Lobby noise..."
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