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Holiday Inn Express & Suites Raton

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#3 of 18 Hotels in Raton
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Holiday Inn Express & Suites Raton
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334 Reviews from our TripAdvisor Community

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Showing 331: English reviews
Southern USA
Reviewed 18 November 2016

Arrived around 12:30 PM on a Saturday afternoon and were very pleased that our room was ready and we were allowed to check in early. Ours was a King room with sofa located on the second floor. We found the room clean and comfortable. The sink/vanity area was outside the bathroom and that works well when two are sharing in...

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Helpful?
Thank GAWanderer
marilyn e, Guest Relations Manager at Holiday Inn Express & Suites Raton, responded to this review

We were so pleased to see your comments and know that you had such an enjoyable stay with us recently. We were pleased to see how much you appreciated the complimentary manager's reception, allowing you to relax in your room and enjoy the game. We hope to see you again should your travels bring you to the area. Marilyn Edwards...

Lakewood, Colorado
Reviewed 15 November 2016

We have stayed at this HIE several times over several years, prior to when Roy Pillmore was owner. We have always had a nice stay until the night of Tuesday, Nov 8. We were given room 186 (we always stayed on the 2nd floor). Entering the room, it smelled dank as if not used for awhile.The sheets on the king...

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Thank Gayle W
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Raton, responded to this review

Dear Gayle W, Thank you for taking the time to express your thoughts and concerns. Please allow us to apologize for the experience you had with the room you received, especially the mattress and the unusual smell. It is regrettable that we fell below your expectations. The feedback we receive from our valued guests, like you, enables us to target...

rhode island
Reviewed 29 October 2016

We are platinum members and had a small emergency in Raton. The kind gentlemen behind the counter allowed us to use the facilities briefly, although we were not guests. No doubt on our next rip through, and you are right by the exit (we'll all be glad when that construction is finished). For now, only thank you.

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Thank islandboy88
Bedford, Texas
Reviewed 27 October 2016

on our way back to DFW we stopped here .. was surmised to be greeted with a nice snack bar of fruits, sandwich and vegetable selections .. staff was very kind and friendly .. the room was clean with MW and frig .. we faced the interstate and construction but all was still quiet .. breakfast was filling with good...

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Thank margo812
Oklahoma
Reviewed 22 October 2016

The staff was friendly and courteous. Our room with a King Bed was clean and comfortable. Our room was a bit small and we weren't particularly crazy about the lavatory being in the room outside of the bathroom. Something else worth mentioning is that unfortunately there was a great deal of road construction during our stay. One of the exit...

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Helpful?
Thank TJ-277
marilyn e, Guest Relations Manager at Holiday Inn Express & Suites Raton, responded to this review

Thank you very much for your comments, we were happy to see that you found your accommodations to be both clean and comfortable. We understand the frustration caused by the road construction and are also looking forward to its completion. We hope to see you again should you pass through the area in the future. Marilyn Edwards Guest Service Manager

Morrison, Colorado
Reviewed 16 October 2016

We love that they keep the hot tub and pool open 24 hours. But the highest featured of my review is the people that run this hotel, they are wonderful and super nice. The manager says hello to every guest but also cares about his staff and treats them great and we, the customers are treated even better. LOVE the...

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Thank TravelinHotSpring
Reviewed 8 October 2016 via mobile

We stayed in a spa suite. It was clean, nicely decorated, and comfortable. I was pleasantly surprised. It wasn't as Holiday Innish as I had expected. The whirlpool tub was a wonderful respite from a days drive. Their swimming pool and hot tub are open 24 hours. The breakfast was good but typical. The staff were very friendly and eager...

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Helpful?
Thank David S
marilyn e, Guest Relations Manager at Holiday Inn Express & Suites Raton, responded to this review

How very rewarding it was to read your comments and know that we exceeded your expectations during your recent stay with us. We do strive to provide superior accommodations and personal service to our guests, we were happy to see that you appreciated the heads up concerning the road construction leading to the hotel. See you again soon!!!

Miami Beach, Florida
Reviewed 2 October 2016 via mobile

Hotel was very clean and well maintained. Bed was very comfortable and soft which is what we love. Check in took forever and the staff in the evening we're the utmost unfriendly and unknowledgeable. Staff in the morning would at least speak and didn't seem to be preoccupied with playing a computer game. Breakfast cinnamon rolls were great! The eggs...

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Helpful?
Thank Ryan H
marilyn e, Guest Relations Manager at Holiday Inn Express & Suites Raton, responded to this review

Thank you very much for your comments and honest feedback. We take your comments very seriously and will look into the issues that you have mentioned to ensure that we provide nothing short of an excellent, welcoming experience for all of our guests. We hope to see you again soon. Marilyn Edwards Guest Service Manager

Las Cruces, New Mexico
Reviewed 28 September 2016

What a surprise. This has to be one of the best kept and run Holiday Inn Express's. The staff was superb, rooms were super clean and well cared for. When you walk in you are greeted with fresh fruit bowls day or night. At 5 to 7pm snakes are in the breakfast room. Wifi is super fast and the pool...

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Thank Old_Sailor856
marilyn e, Manager at Holiday Inn Express & Suites Raton, responded to this review

Thank you for being our guest and for the great comment. We're glad you had a good time while you were here and will pass on your feedback to the staff. Just to clarify though we serve snacks daily from 5pm-7pm. We do allow dogs in our pet friendly rooms but no snakes please! LOL. Thanks again and travel safe.

A TripAdvisor Member
Level Contributor
11 reviews
10 hotel reviews
2 helpful votes
Reviewed 28 September 2016 via mobile

The staff from the front desk to the breakfast attendant was so professional and nice. They accommodated moving our room to a room with a tub for my little girl. The breakfast was seriously the best I've ever had at hotel. Rooms were very clean. It was a bit hectic finding due to the construction but well worth the extra...

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Thank A TripAdvisor Member
marilyn e, Manager at Holiday Inn Express & Suites Raton, responded to this review

Glad you enjoyed your stay and we were able to get you the type of room you liked. The construction on our exit (#450) can make it a challenge to get to us but we're glad you persevered and made it. For your next visit we are located next to the local hospital and you can follow the temporary signage...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Looking for a great hotel in Raton? Enjoy a western experience in Raton, New Mexico at the award-winning Holiday Inn Express Hotel & Suites-Raton. Located in the mountains of Northeastern New Mexico, the Holiday Inn Express Hotel & Suites-Raton offers exceptionally clean, quiet and comfortable lodging to travelers on I-25 and Highway 87. We now have 34 new luxury suites including two-room Kid's Suites and private spa suites. Our guests are welcomed with a complimentary evening Priority Club social and our indoor swimming pool and hot tub are open 24 hours for play and relaxation at any time. Enjoy the new Express Start complimentary breakfast bar featuring the famous cinnamon roll. Our new meeting/banquet room comfortably seats 40-75 people and we would love to host your next retreat meeting or seminar. Conveniently located equidistant (220 miles) from Denver, Albuquerque, and Amarillo. We are just one and a half hour from some of the finest snow skiing in the world, and the outdoor enthusiasts will love the viewing opportunities for deer, elk, bear, mountain lion and other species. Trout fishing at Lake Maloya in Sugarite State Park is only 8 miles away. Famous Vermejo Park Ranch is only 34 miles west of our hotel. While in Raton it is well worth a stop at our new Visitor's Center and Chamber office located one mile north of our Hotel. Come and enjoy the pure enchantment of our hotel and our wonderful community. ... more   less 

Additional Information about Holiday Inn Express & Suites Raton

Address: 101 Card Avenue, Raton, NM 87740
Region: United States > New Mexico > Raton
Price Range: $203 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Raton 2.5*
Number of rooms: 80
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Also Known As:
Holiday Inn Express Raton Hotel Raton
Holiday Inn Raton
Raton Holiday Inn Express
Hotel Style:
#2 Family Hotel in Raton
#3 Romantic Hotel in Raton
#4 Business Hotel in Raton
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Raton staff and other travellers.
1 question
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Austin, Texas
over a year ago

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Questions? Get answers from Holiday Inn Express & Suites Raton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call for directions during the I-25 construction of the exit ramps”
 of 5 bubbles Scoutwonderworld, 7 Dec 2016 | Read review
“If you have a pet, ask for one of their pet friendly rooms.”
 of 5 bubbles rwheeler121, 3 Dec 2016 | Read review
“Great stopping point before heading into Colorado”
 of 5 bubbles JRsNeighbor, 30 Nov 2016 | Read review
“Quieter rooms on the backside of the hotel, opposite the highway.”
 of 5 bubbles TJ-277, 22 Oct 2016 | Read review
“Ask about deals, they'll come down with a little ask!”
 of 5 bubbles TravelinHotSpring, 16 Oct 2016 | Read review
5 of 5