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Extended Stay America - Albuquerque - Rio Rancho

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Extended Stay America - Albuquerque - Rio Rancho
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106 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Albuquerque - Rio Rancho
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Showing 105: English reviews
Barstow, United States
Reviewed 4 August 2015 via mobile

We stayed 6 nights. The front desk clerk was friendly and did not seem inconvenienced when we asked to see two rooms before checking in. We chose a king sized bed room on the 3rd floor. The room did not smell like smoke or old/cooked food as mentioned in some reviews I read. The other room we looked at was...

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Helpful?
Thank Donna R
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you so much for posting a review of our hotel. I'm so pleased to hear that your overall experience was a positive one. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Gallup, Mew Mexico
Reviewed 2 July 2015 via mobile

We stayed for two nights and the desk clerk was very friendly and helpful. He let us use the luggage cart to take our bags upstairs. The room smelled of cigarette smoke in a "non-smoking" room. The bed was comfortable but as we were settling in,there was a big black bug crawling around. They mentioned that they featured flat screen...

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Helpful?
Thank Whogaman
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for providing us with details about your stay. The lack of upkeep you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to be speaking with staff to ensure better communication about room conditions. Thank you very much for bringing this to our attention. We hope that you will...

Gallup, New Mexico
Reviewed 1 July 2015

Came in to check in and was greeted with a smile by Jordan.he was very nice and friendly, told us where the room is and anything we need. When we check into a hotel, I look around - I'm very picky when it come to staying in a hotel. For one, the room had a slight smell of cigarette smoke...

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Helpful?
Thank aunti_moo
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled to hear that you were greeted with a smile and that you enjoyed your stay with us. Still, I apologize for the smoke odor you experienced. I will be meeting with our housekeeping staff to ensure this issue is resolved right away....

New Mexico
Reviewed 28 June 2015

Relative did not want to be a burden so we put them up here for 2 nights. Room was clean and comfortable and staff was courteous. Obviously this is not a 4 star hotel but 3.5 to 4 stars is warranted based on the value and experience,

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Helpful?
Thank droddynm
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I want to thank you for taking the time to post a review of our property. It's great to hear that we were able to offer a home away from home experience and accommodate your needs with a comfortable stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the...

Post Falls, Idaho
Reviewed 17 June 2015

I made the reservations for our family reunion and gave my debit card number for security. The three rooms were to be paid for separately by each family however, after I checked in and paid with my credit card making it clear the other rooms were to be paid for separately by the families, my debit card was charged in...

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Helpful?
1Thank Kathleen T
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for your recent review of your stay. The billing situation you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to go over our billing policies with our front desk staff. We continually work to improve our hotel, so I really appreciate you providing us with your...

Reviewed 19 May 2015

This was my first stay at an Extended Stay America. The room was clean, service was optimal, and the location is perfect for a professional meeting at Intel, or a family visiting for graduation. I will stay again and recommend this hotel for anyone.

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Helpful?
1Thank John S
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you had such a great stay with us. I truly appreciate your comments regarding our location, clean rooms and friendly service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Yantis, Texas
Reviewed 29 April 2015

We stayed here for 5 days and the stay was very nice. The rooms were nice and clean and the staff was amazing. So friendly and helpful and made sure that all your needs and requests were handled immediately. Value was extremely worth it and the place it sits is handy to all areas of Albuquerque, Rio Rancho, Corrales, Placidas...

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Helpful?
Thank Yantisguy
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

The team and I appreciate your kind remarks. We are thrilled that we were able to provide you with a great stay and that our staff responded to your needs in a timely manner. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the...

Rio Rancho, New Mexico
Reviewed 27 April 2015

My first impression was that of smelly cigarette smoke. People smoking at the entrance. The elevator and the room they first gave me smelled strong of smoke! I was offered another room which was unacceptable due to smelling like onions. The staff said that people cook in their rooms and they couldn't help it. I told them that after cleaning...

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Helpful?
Thank Phyllis L
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that your stay with us was not to your expectations. I discussed your comments with the team, and I will be working with our housekeeping staff on ways to better eliminate odors from rooms. Thanks to your...

Reviewed 26 March 2015

Night staff brings guest towels to clean toilet overflow at 2 am and guest tells her she should bring rags, not towels that will be distributed as bath towels to guests.to clean the floor. Night person says "I don't care, it's not MY hotel. This is probably my last night here anyway!" Manager says: tv reception is poor is "because...

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Helpful?
6Thank teamarilyn
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The maintenance and service issues you described are unacceptable and I sincerely apologize for your experience. In response to your feedback, I will be retraining our front desk staff to make sure they understand that each guest should receive professional and respectful customer service,...

Heber, Arizona
Reviewed 24 February 2015

This hotel was basically flawless. A nice, clean and comfortable room at a great price. ($52/night) I have stayed in hotels that cost much more but had quality much lower than this one. Just an all around great value. Justin L. Heber, Az

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Helpful?
Thank 544justinl
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I appreciate you taking the time to write such a wonderful review of our hotel. I am glad that we were able to provide you with a clean, comfortable room at an affordable rate. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Albuquerque - Rio Rancho

Address: 2608 The American Road NW, Rio Rancho, NM 87124
Region: United States > New Mexico > Rio Rancho
Price Range: $87 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Albuquerque - Rio Rancho 2.5*
Number of rooms: 109
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Also Known As:
Extended Stay Rio Rancho
Rio Rancho Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Albuquerque - Rio Rancho staff and other travellers.
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Questions? Get answers from Extended Stay America - Albuquerque - Rio Rancho staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer rooms on the second floor. First floor rooms near the lobby might experience more noise than other floors.”
 of 5 bubbles carriel978, 16 Aug 2016 | Read review
“I would not refer anyone there”
 of 5 bubbles debimessenger, 31 Jul 2016 | Read review
“look for one with a dinette”
 of 5 bubbles npeden, 20 Jul 2016 | Read review
“quiet and away from traffic.”
 of 5 bubbles Vonne2016, 7 Mar 2016 | Read review
“Most rooms have a view of the Sandia Mountains. I would ask to make sure that you have one with a view.”
 of 5 bubbles deirdreo542, 22 Feb 2016 | Read review
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