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Hilton Garden Inn Albuquerque North/Rio Rancho

621 reviews
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Traveller (21)
Room & Suite (11)
Dining (8)
Overview
  • Excellent48%
  • Very good29%
  • Average14%
  • Poor6%
  • Terrible3%
Travellers talk about
“cottonwood mall”(9 reviews)
“front desk”(50 reviews)
“room was clean”(36 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Albuquerque North/Rio Rancho
Special Offer: Double Points, Every Stay
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Reviews (621)Write a Review
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All reviewscottonwood mallfront deskroom was cleanbreakfast buffetballoon fiestaenjoyed my staycookiesbusiness trippool and hot tubparking lotwould stay here againnice stayvery nice hoteleasy accessconvenient locationthe breakfast areafirst floor
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11 - 15 of 614 reviews
Reviewed 4 December 2017

Although the star is nice and maid staff does a good job. The facility continues to trend down and is becoming dishleved. Adjustable beds leak down through the night leaving a 6-9" divot where your body lays, tv's wokrinf in the room are a crap...More

Review collected in partnership with Hilton Garden Inn
Thank Lincoln D B
Response from Jeremy C, Manager at Hilton Garden Inn Albuquerque North/Rio RanchoResponded 4 December 2017

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. I have shared this feedback with our team so that we can continually improve our guest...More

Reviewed 30 November 2017

We have stayed at Hilton Garden Inns before and have always had good experiences with this hotel chain, and this stay was no different. This hotel is a bit older than some other Hilton Garden Inns that we have stayed at, and showed its age...More

Review collected in partnership with Hilton Garden Inn
Thank U2918PStracys
Response from Jeremy C, Manager at Hilton Garden Inn Albuquerque North/Rio RanchoResponded 4 December 2017

Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter....More

Reviewed 29 November 2017

The sheets were dirty on one bed, the shower head sprayed into space, the mattress sunk so far down it was hard to get up out of the bed and the floors and bathroom were never cleaned in our 3 days. Normally love this hotel...More

Review collected in partnership with Hilton Garden Inn
Thank Terry S
Response from Jeremy C, Manager at Hilton Garden Inn Albuquerque North/Rio RanchoResponded 7 December 2017

I am sorry you found your bedding and overall room condition unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will...More

Reviewed 21 November 2017

We kept the bill from our stay. When we received our credit card bill we were charged an additional $560. The manager will not return our telephone calls. It is a shame since the hotel was clean, the coffee service was excellent and the receptionist...More

Thank Christine P
Response from Jeremy C, Manager at Hilton Garden Inn Albuquerque North/Rio RanchoResponded 24 November 2017

Thank you for taking the time to share your experience. This was a simple miscommunication about your departure date during the Balloon Fiesta. The desk clerk who was informed did not have clearance to cancel/modify the remainder of your stay as it was an observed...More

Reviewed 20 November 2017

Nice staff, clean, reasonable rates. Called the hotel direct to make reservations and the clerk on duty was very friendly. By coincidence she was from the same are of Texas we are. We were in town for the funeral of my sister. Not a pleasure...More

Review collected in partnership with Hilton Garden Inn
Thank V5651NUdavidh
Response from Jeremy C, Manager at Hilton Garden Inn Albuquerque North/Rio RanchoResponded 21 November 2017

Thank you for taking a moment to share your experience. I am happy to hear you found the property and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Banquet Room
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Indoor pool
Hot Tub
Heated pool
Details
Price range
US$98 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$98 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (21)
Room & Suite (11)
Dining (8)
Pool & Beach (3)
Business Centre & Event Rooms (2)
Questions & Answers
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Room Tips
"Be sure to stay on any floor above the 2nd - you'll get all of the Hotels mechanical systems directly in..."
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"be sure to get a room on the back of the hotel to avoid traffic noises. Be sure to check the size of the..."
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"Parking in back is not user friendly, and there is not much front parking."
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"Fourth floor rooms"
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