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Sally Port Inn & Suites

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Sally Port Inn & Suites
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394 Reviews from our TripAdvisor Community

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Showing 382: English reviews
Albuquerque, New Mexico
Reviewed 20 June 2016

Absolutely horrible customer service. Called to inquire when check-in would be and was told that it was a "weird question" (Really? ) When I arrived and needed to print a single page essential from the business center the one and only printer was out of toner and lady at the front desk could not have cared less. The room is...

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Helpful?
Thank Travel_Doc1982
PatrickHutch, General Manager at Sally Port Inn & Suites, responded to this review

Thank You for taking the time to share your experience while at the Hotel. I am extremely disheartened to hear about the customer service you received. I will ensure this is addressed immediately as I expect nothing but the Best Customer Service at this Hotel. Thank You again for your comments as it gives me the opportunity to rectify this....

Hudson, United States
Reviewed 18 June 2016

Smokers in rooms ruin the experience for the rest of the guests. If people smoke in the room, not only does it create odors in that room but the smoke seeps under the doors and into adjoining rooms. Guests with an intolerance of smoke are inconvenienced because of inconsiderate guests.

Review collected in partnership with Best Western
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Helpful?
Thank Scott H
PatrickHutch, General Manager at Sally Port Inn & Suites, responded to this review

Thank You for taking the time to share your experience while at the Hotel. We are a non-smoking Hotel, and charge guests who smoke an additional cleaning fee. I apologize in your case that a non-compliant guest affected your experience. Thank You for choosing Best Western Sally Port Inn & Suites as your destination while visiting Roswell. Best Regards, Patrick

ABQ, NM
Reviewed 29 May 2016

This place was in dire need of updates and repairs. The staff was friendly and always smiled when we walked past, but I began to get the feeling that they may have been laughing at me for staying at the location. The rooms either face onto Main Street (lots of traffic) or an indoor pool (can be very noisy before...

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Helpful?
Thank ABQfamilyguy
PatrickHutch, General Manager at Sally Port Inn & Suites, responded to this review

Thank You for taking the time to share your experience while at the Hotel. I apologize that your room and in-room amenities did not meet your standards. I am new to the property and working very closely with our engineering team to improve the quality of the rooms. We have made a lot of progress in my short time here,...

Corpus Christi, Texas
Reviewed 25 May 2016

I really thought this hotel was going to be nice as we were paying over $100 inc taxes for the night. It was dated and pretty grubby. They accept pets free of charge but they put us on the second floor. We had this booked for a month prior so I was not happy!! The only thing its got going...

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Helpful?
Thank Maggie T
623RobertL, General Manager at Sally Port Inn & Suites, responded to this review

Thank You for taking the time to share your experience while staying at the Hotel. I apologize that we did not meet your expectations regarding the room and breakfast. I am sharing your comments with the management team in our effort to continuously improve the quality of guests' overall experience. Feel free to call me if you would like to...

Pagosa Springs, Colorado
Reviewed 23 May 2016

I found the hotel quite comfortable. The only drawback is it doesn't have an elevator and no porters to get your luggage upstairs. However, there are only 7 steps in 2 risers so it's doable. (I'm in my late sixties; I had to make two trips with my luggage and I managed.) I was there for two nights for our...

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Helpful?
Thank Francine S
623RobertL, General Manager at Sally Port Inn & Suites, responded to this review

Thank You for taking the time to share your experience while staying at the Hotel. I am glad that you enjoyed your overall Hotel experience and the TOPS event. Please let me know the next time you stay at the Hotel so I can personally welcome you back. Thank You again, Patrick General Manager

Rockport
Reviewed 22 May 2016

Yet another Fantastic Best Western Property, well priced super clean. and now we come to the point. I think the new BW logo sucks, it looks like Dairy Queen (DQ) ! think about it! please oh please think how regal and distinctive the gold crown Logo is.

Review collected in partnership with Best Western
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Helpful?
Thank William S
623RobertL, General Manager at Sally Port Inn & Suites, responded to this review

Thank You for taking the time to share your experience while staying at the Hotel. I am happy to see that you thoroughly enjoyed your stay. Please let me know the next time you are in town, so I can personally welcome you back. Best Regards, Patrick General Manager

Atlanta, GA
Reviewed 22 April 2016

Our room was very clean. The towels were more beige than white, but clean and fluffy. The mattress and pillows were comfortable. We stayed on the golf course side, and there was a small amount of road noise that did not interfere with our sleep. We noticed that one upper window was broken in another room, probably from a golf...

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Helpful?
Thank GaRN675
623RobertL, Manager at Sally Port Inn & Suites, responded to this review

Thank Your for taking the time to share your experience while staying at the Hotel. I am glad to see that you enjoyed all aspects of your stay. Please let me know the next time you visit so I may personally welcome you back to the hotel. Thank You again, Patrick General Manager

Dallas, United States
Reviewed 21 April 2016

The people were great and friendly. But the room was another story. Toilet didn't drain, shower didn't drain. Bathroom floor was dirty, tub was dirty, and the bed was dirty. Room was kinda gross. Did someone give us a room they forgot to clean? The restaurant onsite was good and the breakfast was good. And the staff was friendly.

Review collected in partnership with Best Western
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Helpful?
Thank Joe P
623RobertL, General Manager at Sally Port Inn & Suites, responded to this review

Thank you for taking the time to share your experience at the hotel. I have shared your cleanliness comments with my management team to assist with our continuous efforts to ensure all guests have a wonderful and memorable experience. I also shared your comments regarding Great Service, and they greatly appreciated it. If you would like to discuss your experience...

Melbourne, Australia
Reviewed 12 April 2016 via mobile

This was the worst experience I've ever had and I have stayed in a lot of hotels the world over. Our room (102) was a large room with separate living area. The sofa and chair upholstery was stained. The toilet had not been properly flushed before we arrived and the exterior of the toilet was filthy. The bath/shower and towels...

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Helpful?
Thank ElizabethDonn
623RobertL, Manager at Sally Port Inn & Suites, responded to this review

Thank you for taking the time to share your experience while staying at the Hotel. I am disheartened to hear about your issues and offer my sincerest apologies. I have shared your comments with the management team with follow up meetings in our effort to continuously improve our product and service. I am new to the Hotel and carefully reading...

Frisco, TX, United States
Reviewed 3 April 2016

As you exit the front door of this hotel, look across the road and to your left. You will see another Best Western. The room we had there was smaller, but far more attractive and cleaner. Go there. Not all Best Westerns are the same.

Review collected in partnership with Best Western
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Helpful?
Thank Richard K
623RobertL, General Manager at Sally Port Inn & Suites, responded to this review

Thank you for taking the time to share your experience while at the Hotel. I am the new General Manager at the property, and I am passionately devoted to creating memorable experiences for all our guests. Comments like yours assist me in these efforts. Thank you again, and have a wonderful day! Patrick General Manager 575-622-6430

63 photos of this hotel

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Visit this Roswell, New Mexico hotel and enjoy contemporary accommodations conveniently located near many of Roswell's most popular attractions.The Sally Port Inn & Suites offers exemplary services and accommodations that will make guests feel right at home. Hotel guests will enjoy such elegant touches as oversized guest rooms and suites, complimentary breakfast, morning paper and cable satellite television with HBO®. Additional hotel conveniences include high-speed Internet access, indoor pool, fitness center and a hot tub/spa. With over 5,000 square feet of Banquet and Meeting space, the Sally Port Inn & Suites can accommodate functions of varied sizes.The Sally Port Inn & Suites is just ten miles from the Roswell Airport and an airport shuttle is provided. Popular Roswell attractions such as the UFO International Research Museum and the Roswell Museum and Art Center are just a few minutes away. For guests wishing to venture a little farther, this hotel's staff can assist with trips to visit the Old West at Billy the Kid Country, Living Desert State Park or the natural wonders of the world at Carlsbad Caverns.Come visit the Sally Port Inn & Suites where the attentive staff is anxious to welcome guests to the "All American City" of Roswell, New Mexico. ... more   less 

Additional Information about Sally Port Inn & Suites

Address: 2000 North Main Street, Roswell, NM 88201 (Formerly BEST WESTERN Sally Port Inn & Suites)
Region: United States > New Mexico > Roswell
Price Range: $98 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sally Port Inn & Suites 3.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Best Western Roswell
Roswell Best Western
Hotel Style:
#3 Family Hotel in Roswell
#4 Romantic Hotel in Roswell
#4 Business Hotel in Roswell
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Questions & Answers

Here's what travellers have asked, with answers from Sally Port Inn & Suites staff and other travellers.
4 questions
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New Port Richey, Florida
over a year ago
New Port Richey, Florida
over a year ago
over a year ago

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Questions? Get answers from Sally Port Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have windows that face outside, some rooms have windows that face the pool.”
 of 5 bubbles peterglassman, 2 Oct 2016 | Read review
“Rooms on first floor were cooler, all were quiet.”
 of 5 bubbles BereniceG_11, 17 Jul 2016 | Read review
“Make sure your room is not too close to the pool to avoid noise”
  • Hairdryer is supplied
  • Shower head that needed a clean
  • Bath which didnt look very inviting
  • Cubby hole where the microwave was kept just outside the bathroom door
 of 5 bubbles 890maggiea, 24 May 2016 | Read review
“If you have trouble climbing stairs, request first floor. There is no elevator to the second floor.”
 of 5 bubbles francines628, 23 May 2016 | Read review
“There is no elevator. Our room of 143 was over looking the golf course. Beware of golf balls!”
 of 5 bubbles GaRN675, 22 Apr 2016 | Read review
5 of 5