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What a mistake! Messed up reservations to begin the one night stay. Unknowledgeable front desk person who didn’t to be experienced. Shabby room with worn frayed furniture, every light fixture unplugged, I suppose to save electricity. Non responsive heating control from make shift auxiliary fixture,...More
4 Thank CBOsprey
Response from Dean K, Owner at Kachina Lodge Resort and Meeting CenterResponded 7 January 2018
To CBOsprey from Virginia,
I Apologize! When you visited us we had just gotten two front office people absent with serious illnesses & likewise with the leader in housekeeping. I'm sorry.
G.M. & Owner, W.Dean Koop
When we first arrived in Taos, my mom and I went to check in and they had sold our room because "their lines were down" and they never got our reservation.. These people are liars. We had a hard time finding another hotel with availability...More
Upon arrival, we got the cards to open the door to our room. It took three tries before we got into our room. The bed was half way made. Being the bed spread was just thrown over the pillows. The bed was very uncomfortable and...More
Public service tip: READ THE BAD REVIEWS. I wish I did. I only mention this because it sounds like this business has repeated practice of cancelling reservations on guests and leaving them scrambling for alternate accommodations, as evidenced by multiple reviews on TripAdvisor mentioning this...More
2 Thank Dexina
Response from Dean K, Owner at Kachina Lodge Resort and Meeting CenterResponded 2 January 2018
To Dexina on Hotwire,
I apologize for your sad experience upon attempt to check in with a reservation made through Hotwire. I assure you that your experience resulted from unforeseen circumstances and are not our normal procedures and or policy, with the guest reservation and...More
I came to Taos for the winter season as I’ll be an employee at Taos Ski Valley. This quiet and quaint town is truly spectacular. I have never seen Pueblos before and every building has that traditional look. Very cool. Now to the Kachina...