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Quality Inn & Suites Palm Island Indoor Waterpark

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Quality Inn & Suites Palm Island Indoor Waterpark
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373 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Inn & Suites Palm Island Indoor Waterpark
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Showing 372: English reviews
Reviewed 22 November 2016

Was traveling for Thanksgiving and decided to stay here as the rates were good. Easy on and off the NY Thruway. Lots of parking and lots of rooms. Staff was friendly. Room had everything we needed. A bit dated, but no real complaints. Plenty of hot water. The toilet was loose, but still worked fine. Pet friendly, with a surcharge....

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Thank Jason W
Kent, New York
Reviewed 13 November 2016

We brought the kids to swim and enjoy a sleepover with their frends and we all had a fabulous time. the food in Oasis is terrific! we had one of the best fish fry i have had in a long time. The hotel staff was very friendly!

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Thank 942debi
Kendall, New York, United States
Reviewed 13 November 2016 via mobile

My husband and I decided to take the grandkids out for a night. We choice this hotel since the water park was attached. The hotel needs help, maintenance wise. The faucet in the tub would not switch off of shower, so it was hard to fill the tub. The exhaust fan was loud and grinded at time. The sofa bed...

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1Thank Nancy S
Middleport, New York
Reviewed 11 November 2016

The Quality Inn in Batavia was the location of our wedding party overnight accommodations. The hotel changed hands between us reserving the rooms and the actual wedding. The staff was extremely helpful in making sure all things discussed were in place during the transition. The new staff is in the middle of making renovations and they were very upfront about...

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Thank drtaxalbone
Buffalo, New York
Reviewed 7 November 2016

We had a work party in their Atruim room and it was beautiful! The staff was more than accommodating with our special needs! Everyone there was helpful and nice! They even continued to check what we needed during the event! Thank you!!

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Thank cassamjac
Reading, Vermont
Reviewed 25 October 2016

This hotel is shabby at best. We had to have our room changed when we discovered bed bugs in the first room. The management did not seem very surprised which was a bit disconcerting. No bugs found in the replacement room but the room was in sad need of repair. Torn wall paper, holes in the wall, peeling paint and...

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2Thank charlee512016
Akron, Ohio, USA
Reviewed 24 October 2016

I was expecting this hotel to be better maintained since it has a water park attached to it, but all throughout this hotel is literally falling apart. The bed was comfortable but everything else was average or poor. No complementary breakfast. The showers felt gross and rusted metal was everywhere. I wouldn't stay here again.

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1Thank 585brentr
Rock Island, Illinois
Reviewed 17 October 2016

Motel is very nice and clean, however, it has maintenance needs. Also be aware that there is NOT a continental breakfast unless you are on a bus tour! For this reason alone I would not return. The were only 2 towels in the bathroom and there was no plug for the bathtub so you HAD to shower! Otherwise we had...

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Thank jltsc09355
Reviewed 7 October 2016 via mobile

Absolutely nothing special. Seems clean. Climate control isn't the greatest. Accessibility is great, price was great. Staff appear pleasant. Water park only on weekends. Probably wouldn't stay again. The beds are small as well.

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1Thank Andrew M
Reviewed 28 September 2016 via mobile

A co-worker of mine stayed here 9//16 in room 327 . He woke up to bed bugs crawling all over him . Can't upload video of bugs crawling all over blankets . Hotel needs to deal with this . Hotel has seen better days and could use some updates.

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2Thank mad6812

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Home of the Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Quality Inn & Suites Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more   less 

Additional Information about Quality Inn & Suites Palm Island Indoor Waterpark

Address: 8250 Park Road, Batavia, NY 14020 (Formerly Clarion Hotel Palm Island Indoor Waterpark)
Region: United States > New York > Batavia
Price Range: $98 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Inn & Suites Palm Island Indoor Waterpark 3*
Number of rooms: 195
Reservation Options:
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Also Known As:
Holiday Inn Batavia
Batavia Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites Palm Island Indoor Waterpark staff and other travellers.
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Questions? Get answers from Quality Inn & Suites Palm Island Indoor Waterpark staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book Suites”
 of 5 bubbles serenarichardson52, 19 Mar 2017 | Read review
“we stayed near the water park for convience”
 of 5 bubbles 942debi, 13 Nov 2016 | Read review
“Quieter rooms are away from the water park access. If you are traveling with kids, get the rooms over looking the water park!”
 of 5 bubbles drtaxalbone, 11 Nov 2016 | Read review
“Pick a different hotel.”
 of 5 bubbles 225katharinef, 17 Sep 2016 | Read review
“None of them”
 of 5 bubbles BIGAC44, 24 Aug 2016 | Read review
5 of 5