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Quality Inn & Suites Palm Island Indoor Waterpark

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Quality Inn & Suites Palm Island Indoor Waterpark
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373 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Inn & Suites Palm Island Indoor Waterpark
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Showing 372: English reviews
Reviewed 26 June 2015

we just stayed one night. Purchased the deluxe package with waterpark tickets, coupon for dinner and coupon for breakfast. dinner was good breakfast was just ok. The waterpark was small but we still had fun. with four of us taking showers the water was only luke warm for the first 2 and freezing cold by the 3rd and 4th person.

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Helpful?
Thank Angela B
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you for taking the time to review our hotel! I am happy to hear that you enjoyed the food in the restaurant, and had fun in the waterpark. I am sorry though, to hear of the issue with the hot water. I will make sure that my maintenance staff looks into that. Please come back and stay with us...

Aurora, Canada
Reviewed 22 June 2015

The owner needs to put some money into this place--drab paint in the dining room, veneer lifting off table tops in the dining room--just a run down look about the place--checked out and wasn't even asked whether our stay was satisfactory or not--in room binder missing all the menu pages, so couldn't order room service--our room faced the water park...

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Helpful?
Thank drb3
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you for taking the time to leave us a review. I do sincerely want to apologize for failing to exceed your expectations, and would like to assure you that we do have many updates/renovations planned for the very near future. The satisfaction of our guests is very important to us, and we will be using your feedback to help...

Rochester, New York
Reviewed 15 June 2015

Our stay at Clarion Batavia. Hotel and room do a really really good job providing all of the comforts home and were extraordinarily tidy. Mattress and pillows insure that you won't have so much of a chance of going around restless the next day at all. Staff were very very accommodating for the most part. We shall return some point...

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Helpful?
1Thank holbrookalex7
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

I'm very happy to hear that you found your stay with us comfortable and accommodating. The satisfaction of our guests is very important to us. Thank you for your review, and please stay with us again soon!

Reviewed 6 June 2015 via mobile

Completely overpriced and will never stay here again. "Water park" had 2 slides and closed at 8:00pm which was very unappealing to young teens. Booked a room within a reserved block for team event and prices were much cheaper going online outside the block. No continental breakfast. One washer and one dryer for the whole hotel - and with a...

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Helpful?
Thank Jwalker7
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

As advertised on our website, our waterpark is recommended for younger children, and the reason for your higher rate is because it was a rate set up by your team which included 4 passes to the waterpark. Anyone receiving the lower rate that you saw online did not have any access to the waterpark or pool. During your stay, you...

Irons, Michigan
Reviewed 5 June 2015

Needed a clean room for a shower and a good night sleep, at a decent price. Got that. The lounge was nice, and there is a nice Rib Joint just down the road. Easy for off and on the thruway. My only complaint is the girl at the desk at check in didn't smile. The girl at checkout was very...

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Helpful?
Thank Rebecca S
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you for your review. I'm very glad to hear that you found your stay comfortable and convenient. I do, however want to express how displeased I was to hear that a member of our front desk staff did not offer you outstanding service, and would like to assure you that it has been addressed. Excellent customer service is something...

Spencerport, New York
Reviewed 15 May 2015

If your child is over 5, the excitement of this water park will last about 3.2 seconds, which is the amount of time it takes to go down the TWO tiny water slides they have here. And guess what? That's about it. There's a "hot tub" (aka...a large bowl of bubbly lukewarm water), a small pool where kids can throw...

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Helpful?
2Thank Mickeylou23
ParkRoadHospitality, General Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you so much for your review, we appreciate your thoughts. We work very hard to make sure each of our guests have a pleasant and enjoyable stay. In regards to your words, I believe there is no appropriate response as your review speaks for itself. As we have an overwhelming number of positive reviews, I believe our readers will...

Albany, New York
Reviewed 6 May 2015

We held a full-day business meeting on May 4th. The banquet staff was extremely helpful and attentive. Great meeting space and budget friendly for our non-profit association. We will definitely return the next time we are in the area.

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Helpful?
Thank Amber A
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you so much for your kind review! I am so happy to hear that you enjoyed your event and that everything from the staff to the meeting room was accommodating and comfortable. We look forward to seeing you again!

Mechanicsville, Virginia
Reviewed 5 May 2015 via mobile

My Granddaughter and I stayed there April 23 to April 27, 2015.We used the water park on Friday and again on Sunday. FRIDAY it was pretty clean. On Sunday we were in the pool with the basketball hoop and I kept coming across clumps of long hair. There is also chewing gum stuck to the grates on the bottom of...

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Helpful?
1Thank karensgough
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Karen, I am truly sorry to hear that your stay did not meet your expectations. I can assure you that we do not take concerns like this lightly. I will be personally inspecting the room you stayed in, and I will certainly do everything in my power to ensure that if any issues are found, they are addressed immediately. Thank...

Reviewed 3 May 2015 via mobile

Had fourteen birthday slumber party and water park girls enjoyed it. Rooms nice.front desk very pleasant and accomidating. The water park is small but clean and does the job. Great location to restaurants and stores if you needed ti grab anything. Several elevator to get you where you needed to go. Didnt eat there ordered pizza in . Girls loved...

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Helpful?
Thank tammic42
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

I'm very glad to hear that everyone enjoyed themselves! Thank you so much for sharing your experience with us. We enjoy making occasions such as birthdays extra special, and hope you will return for another visit soon!

Niagara Falls, New York
Reviewed 5 April 2015

Took the kids there for an overnight and fun on the water park. The water park leaves a lot to be desired-makes sure to bring your own towels, they don't supply them but they sell them......One hot tub set-up with medium warm water....lots of foam floating on top, a small pool with a basketball backboard on the wall, one small...

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Helpful?
3Thank Spikegary
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

We appreciate your feedback. We do advertise ourselves as a smaller waterpark, and provide an affordable get-away for families with children who may be too small for some of the larger, more expensive waterparks. I am truly sorry however, that we did not meet your expectations, and would like to assure you that the issues with your room have been...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Home of the Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Quality Inn & Suites Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more   less 

Additional Information about Quality Inn & Suites Palm Island Indoor Waterpark

Address: 8250 Park Road, Batavia, NY 14020 (Formerly Clarion Hotel Palm Island Indoor Waterpark)
Region: United States > New York > Batavia
Price Range: $98 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Inn & Suites Palm Island Indoor Waterpark 3*
Number of rooms: 195
Reservation Options:
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Also Known As:
Holiday Inn Batavia
Batavia Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites Palm Island Indoor Waterpark staff and other travellers.
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Questions? Get answers from Quality Inn & Suites Palm Island Indoor Waterpark staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book Suites”
 of 5 bubbles serenarichardson52, 19 Mar 2017 | Read review
“we stayed near the water park for convience”
 of 5 bubbles 942debi, 13 Nov 2016 | Read review
“Quieter rooms are away from the water park access. If you are traveling with kids, get the rooms over looking the water park!”
 of 5 bubbles drtaxalbone, 11 Nov 2016 | Read review
“Pick a different hotel.”
 of 5 bubbles 225katharinef, 17 Sep 2016 | Read review
“None of them”
 of 5 bubbles BIGAC44, 24 Aug 2016 | Read review
5 of 5