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Holiday Inn Express Buffalo Airport

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Holiday Inn Express Buffalo Airport
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354 Reviews from our TripAdvisor Community

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Showing 344: English reviews
Santa Fe
Reviewed 6 June 2013 via mobile

We stayed there for one night before an early flight from Buffalo airport. We enjoyed our stay. The price isn't the best, but the hotel is worth it. We were able to have a great nights sleep. The rooms are very clean an updated and the bed and pillows are very comfortable. I didn't have any trouble with the shower...

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Thank NayaSantaFe
Calgary, Canada
Reviewed 22 May 2013

Two nights in this hotel and, if we have any choice, not again. The hotel itself is OK; the staff are competent and seem well-trained, but management is lacking. We could not get the phone to work, and the bathroom tap was leaking. On leaving the hotel in the morning, we notified the front desk. On returning that evening, nothing...

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Thank Adox
IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Adox, Thank you for your feedback and for choosing our hotel. Please accept my apologies for falling short of your expectations on this visit particularly with the amenities malfunctioning. Your feedback will be used to consider improvements needed and we hope that you can give us a chance to show what we have done. To better assist you on...

Toronto, Canada
Reviewed 21 May 2013

Holiday inn (priority group hotels) has always been my choice in the past few years (19000 priority points so far) but this hotel was well been below par. Booked two nights stay with my family and promised never to return to this one. Checked in late and went to bed but the room was so hot because the air-conditioning was...

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2Thank lightzoom
IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear lightzoom, Thank you for taking the time to review our property. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry our hotel did not live up to your expectations and regret that you were not satisfied with the service as well as the...

Missoula, Montana
Reviewed 11 May 2013

As I pulled under the entryway to register, the hotel's shuttle bus, pulled up and blocked my access to the entrance. Additionally, I had to make my way through a haze of cigarette smoke, as there was a group of smokers outside the front entrance. Not the way I like to begin at any hotel. The breakfast is good and...

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1Thank ChefJimG
IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear ChefJimG, Thank you for taking the time to write a review about your recent stay with us. I am sorry that you encountered some issues with the hotel shuttle, conduct of our housekeeping staff and apologize for the unusual smell you encountered. This is definitely not up to our standards and we are constantly working on improving the quality...

Hamilton, Canada
Reviewed 9 May 2013

I have stayed here many times. It was always my first choice when staying over to catch a flight the next day. I was disappointed, The front desk staff were abrupt and unfriendly. The hotel needs badly updating. The room was clean, with a flat screen TV. The breakfast okay. The airport shuttle service, and parking is still great...and the...

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1Thank Cashmra
IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Cashmra, Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you...

TORONTO
Reviewed 6 April 2013

It was that time of year, leading up to Christmas shopping in Buffalo. Had booked through Priceline, very good price. The property was great, close to the mall. The airport was practically next door. So if I do decide to take a flight next time, this would be the Holiday Inn. The rooms were clean. Nice and easy check in...

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2Thank SOFTWARECONSULTANT
IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear tsainta, Thank you for taking time out of your busy day to write a review of our hotel. I am pleased our location suited you well. We regret the room you received did not live up to your expectations. Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing...

Altoona, Pennsylvania, United States
Reviewed 1 April 2013

Our room was beautiful, clean, and smelled very fresh and clean. While there, I observed staff mopping the stairwells, and even cleaning the elevators. During our first night there, we experienced the loud hockey families, but the hallways were quiet at a reasonable hour. The fitness room was well-appointed with good quality, working equipment, and the pool area appeared well-kept....

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Thank Rob L
Toronto
Reviewed 24 March 2013

My wife, I and our 2 kids checked in at the hotel for a weekend shopping excursion. Upon arriving we found the hotel to be very busy filled with what appeared to be many families attending some type of hockey tournament. This is when things went down hill. We packed in for our first nights rest... or so we thought....

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2Thank BeachFam143
IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear BeachFam143, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should...

Buffalo, New York
Reviewed 23 March 2013

Extremely noisy through night. Desk agent unconcerned. Smokers congregate at front door to drink and smoke until 3a.m. When complained, was told they "can't control what people do outside the building", which is absurd, as they are still on property. Several hotels in this area that would likely be much better.

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Thank Jake M
IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Jake M, Thank you very much for taking the time to write your comments. I understand that having a good night sleep is important and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to the outside noise. While we understand that your stay was not 100% satisfactory, we would hope...

Connecticut
Reviewed 22 March 2013

I'm a fan of Holiday Inn Express, but found this one to be a little less that what I usually get. The front desk staff was fine, average. The shuttle driver (is it Vince? Not sure) was very nice and helpful. The room was a little less sparking clean that I've had at other HIEs. The refrigerator could use a...

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Thank loveambergris
IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear loveambergris, Thank you for taking time out of your busy day to leave us a candid review. I would like to offer a sincere apology regarding cleanliness and the bathroom condition. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Buffalo Airport.The Holiday Inn Express Buffalo Airport offers an indoor pool, Jacuzzi, business center and fitness room. Start your day out right with our complimentary Express Start breakfast buffet featuring both hot and cold items and the world s best tasting cinnamon rolls.We are conveniently located across from the Buffalo Niagara International Airport and offer free 24-hour shuttle service to and from the airport and Park, Stay & Go packages.The Holiday Inn Express Buffalo Airport is only a fifteen minute ride to downtown Buffalo. Here you can experience some of the best spring and summer festivals including Allentown Art Festival , Taste of Buffalo and the Buffalo Chicken Wing Festival . Spend a day exploring Niagara Falls and Buffalo s Waterfront or take in a baseball game at Coca-Cola Field, home of the Buffalo Bisons or a Buffalo Bills game at New Era Field.Bargains await you at the Eastern Hills Mall, the Walden Galleria, and the Prime Outlet Mall.We are the perfect hotel if you are coming to Buffalo on business. We are close to many local companies including Calspan, General Motors, Northrop Grumman, UPS and Prior Aviation.Our entire staff at the Holiday Inn Express Buffalo Airport awaits your arrival. ... more   less 

Additional Information about Holiday Inn Express Buffalo Airport

Address: 131 Buell Ave, Cheektowaga, NY 14225-3565
Region: United States > New York > Cheektowaga
Price Range: $145 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Buffalo Airport 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Holiday Inn Express Buffalo Airport Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Buffalo Airport staff and other travellers.
1 question
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Williston, North Dakota

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Questions? Get answers from Holiday Inn Express Buffalo Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“didnt hear the airport - good sound proofing.”
GlobalTraveler2020, 16 Jan 2017 | Read review
“4th floor is very good”
T426BRkeithr, 9 Dec 2016 | Read review
“Across the street from the airport”
mmarro2001, 2 Dec 2016 | Read review
“We liked being on the higher floor.”
mrslemon, 26 Oct 2016 | Read review
“Avoid the room right next to the elevators. Our King suite on second floor had the door facing the elevator hallway.”
ash2105, 30 Sep 2016 | Read review
5 of 5