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BEST WESTERN PLUS Galleria Inn & Suites

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BEST WESTERN PLUS Galleria Inn & Suites
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433 Reviews from our TripAdvisor Community

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Showing 424: English reviews
Brampton, Canada
Reviewed 28 April 2015

We had a horrible stay. We go to check in around 5:30pm, no one was at the desk when we arrived. A man, not in a uniform comes to the counter to help us. He doesn't know how to check us in (as we were using points). After a few minutes struggling, he went and got a women to help...

Review collected in partnership with Best Western
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Helpful?
2Thank Lindsay F
Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We are deeply distressed to discover the lapse in service you experienced during your recent stay. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. Thank you for sharing your honest and constructive review, rating, and evaluation of...

Reviewed 3 April 2015

Our room was listed as mobility accessible, yet it was so small that we could barely turn around. My husband was unable to log into the Internet, one of the electrical outlets did not work, the TV reception was very fuzzy, one hinge on the toilet seat was completely broken and was really unsafe, there was on bedside table on...

Review collected in partnership with Best Western
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Helpful?
2Thank W8906UEcarolm
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We want to apologize for the issues that you experienced, though I am quite glad that you were very pleased with our lobby. Please know that your voice is important to us and we are...

Reviewed 31 March 2015

My mom, aunt, and I were in town visiting relatives. The location is pretty nice... 5 minutes (highway) to the mall and about 20 or so minutes to Niagara Falls. The biggest issue I had was the mold growing in the refrigerator. The fridge was not working (and/or not plugged in). The toilet and the sink was also dirty. We...

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Helpful?
2Thank Jasmine B
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with our staff service and the state of our accommodations. Our staff is held to a high standard of hospitality and I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication. It is...

Buffalo
Reviewed 23 March 2015

NIce hotel, Great breakfast Front desk staff need more professional look. After a night of cocktails and dinner next door it was a great way to end the night and not worry about drinking and driving. Also more than 2 towels should be in a KIng size room. Overall the experience was just fine after working out a mistake or...

Review collected in partnership with Best Western
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Helpful?
1Thank Pam K
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our amenities and staff services. While I am glad you do see it as a good value for your money and that you do...

Hagerstown, Maryland
Reviewed 22 March 2015

A large group of inconsiderate people congregated in the hallway outside our room at 3AM, using very loud and very offensive language, continuing for well over an hour. We called the desk, and were told that many more complaints had been called in, but nothing was done. Relatives who were staying in an adjacent room cancelled their planned multi-night stay....

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Helpful?
1Thank disappointed717
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

I do apologize for the disturbance of your rest and am very sorry to hear that you experienced such unusual circumstance and inconveniences during your most recent stay with us, especially that we were not able to address the issue right away. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening...

Niagara Falls, New York
Reviewed 16 March 2015

I tried to check in at 5:20 pm - running late for an event I had at 6 - the one desk clerk had three people ahead of me - gave the first group the wrong kind of room, had to keep rebooting the computer - etc... My room (which i asked for close the lobby room - was at...

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Helpful?
Thank CwenCityMetal
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

I'm terribly sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. We hope that you will accept our sincerest apologies for the difficulties you experienced during your recent stay with us. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff...

London, Canada
Reviewed 9 March 2015

We stayed at the above hotel on March 7. the hotel is clean etc but the rooms are a bit dated but everything worked. The front desk staff went out of their way to ensure we arrived at our destination in Buffalo as taxis were very booked. the staff are very friendly and will do anything to make your stay...

Review collected in partnership with Best Western
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Helpful?
Thank Patti W
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We strive to give you a wonderful experience, and I am very happy to discover that you enjoyed a five star experience; though I regret to hear that you weren't thoroughly impressed with our hotel. Thank you for sharing your experience and for pointing out the efforts of our staff to treat you like family and make you feel at...

Bradford West Gwillimbury, Canada
Reviewed 9 March 2015

A friend and I came into town for a concert the weekend of March 6-8th. Upon talking to other guests, we got a great deal for the weekend ($98/night). The reception was friendly and efficient. There were many other guests checking in at the same time however we did not feel rushed nor disregarded. We stayed in room 239. When...

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Helpful?
Thank Mandi T
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We are so pleased to read your five star review of our hotel. I'm so glad that all of our services, hospitality, and accommodations exceeded your expectations. Thank you so much for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. We greatly appreciate...

Baltimore, Maryland
Reviewed 8 March 2015

The Hotel was fine, I only stayed one night. The ground floor room was comfortable except my room faced the outer corridor. The corridor was glass with a good view of the 90, but there was 3-4' of snow piled against the glass and it was COLD. The room's door had some major gaps in it so I had to...

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Helpful?
Thank jim t
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

I'm glad that you enjoyed your stay and that most of our amenities and staff services lived up to your expectations. I do apologize though for the issues with the snow, your guest room's door and especially that we were unable to take care of that for you right away. We appreciate how you have let us know what areas...

Olean, United States
Reviewed 27 February 2015

Stayed with a group of students attending a mock trial tournament at Buffalo State. Rooms were clean, the staff was friendly and the free breakfast was really pretty good. A good value for the price. Would definitely recommend.

Review collected in partnership with Best Western
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Thank Steven N
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you so much for your compliments, five star rating and review of our high housekeeping and hospitality standards, and breakfast service. It is wonderful to hear of the great impression we made with our amenities and services. Your five star review means a lot to us, and we thank you for taking the time to share it. We can't...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Updated in Spring 2011. Just seven minutes to the Galleria Mall and centrally located between three major malls (only 15 minutes away). Plus only five minutes to downtown Buffalo and The First Niagara Center. Fifteen minutes from Ralph Wilson Stadium. Swimming pool is seasonal; open Memorial Day to Labor Day, dates subject to change. No charge for parking; bus parking available. ... more   less 

Additional Information about BEST WESTERN PLUS Galleria Inn & Suites

Address: 601 Dingens St, Cheektowaga, NY 14206-2405
Region: United States > New York > Cheektowaga
Price Range: $99 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Galleria Inn & Suites 2.5*
Number of rooms: 110
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Also Known As:
Best Western Plus Galleria Inn And Suites
Best Western Plus Galleria Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga
Cheektowaga Holiday Inn
Hotel Style:
#2 Green Hotel in Cheektowaga
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Galleria Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spend more money and go to another hotel.”
 of 5 bubbles JazzyButtons, 28 Aug 2016 | Read review
“choose a different hotel”
 of 5 bubbles 44darcys, 22 Jul 2016 | Read review
“Even numbered ground floor rooms are away from the outside entries making less guest noise.”
 of 5 bubbles O1523DGkarenm, 15 Oct 2015 | Read review
“Get a room toward the front. This motel is very spread out.”
 of 5 bubbles Buckeyegal1234, 18 Sep 2015 | Read review
“Request bottom floor as are limited elevators”
 of 5 bubbles futureconsultant, 9 Jul 2015 | Read review
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