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Best Western Plus Galleria Inn & Suites

479 reviews
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Traveller (15)
Room & Suite (6)
Dining (2)
Overview
  • Excellent19%
  • Very good34%
  • Average25%
  • Poor12%
  • Terrible10%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Best Western Plus Galleria Inn & Suites
Special Offer: BOOK DIRECT & SAVE
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (479)Write a Review
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All reviewsindoor spahot tub was out of ordernice outdoor poolroom was cleanfront desk staffcontinental breakfastnight's sleepniagara fallsbuffalo areaconvenient locationgalleriashoppinghighwaycerealmallstelevisioncouch
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121 - 125 of 469 reviews
Reviewed 14 September 2015

we had an excellent experience at Best Western except there were stains on the additional towels we requested, breakfast is decent, internet speed is good but need to ask reception for the password, good place for family trip.

Review collected in partnership with Best Western
Thank Sharon Y
Response from Dharmesh P, Manager at Best Western Plus Galleria Inn & SuitesResponded 17 September 2015

Thank you for your recent stay. We are so happy to hear that you had a great time while you were in our area. We look forward to your return visit, and are grateful that you will consider us again.

Reviewed 11 September 2015

We stayed here because other relatives were already booked at this hotel for a family wedding and the pictures online looked great. The rate is too high for the quality of hotel it is on the inside. We are a family of four (two adults...More

Thank MullenFamily2015
Response from Dharmesh P, Manager at Best Western Plus Galleria Inn & SuitesResponded 17 September 2015

We were sorry to hear about your recent visit to our hotel. Your feedback is valued, and we are in the midst undertaking significant product upgrades at the property. We value your patronage, and would like to see you again to show you the improvements...More

Reviewed 8 September 2015

the hotel is nice from outside. the inside does need some work. the room I got 229 had a not very clean bathroom. there was some black mold on certain pots on the shower wall. most importantly the shower water mixer is mislabeled. THIS IS...More

Thank chadi a
Response from Dharmesh P, Manager at Best Western Plus Galleria Inn & SuitesResponded 17 September 2015

Thank you for your feedback regarding your recent stay at the Best Western Plus Galleria in Buffalo NY. We value your patronage and were distressed to hear that you had a negative experience. I can assure you that your comments are valued, and we will...More

Reviewed 31 August 2015 via mobile

I booked this hotel on Hotwire so I got a good deal. I chose this hotel specifically because it had free parking, free breakfast and a pool. We arrived about 6:00 pm and when I inquired about pool hours found out pool and hot tub...More

Thank Amanda S
Response from Dharmesh P, Manager at Best Western Plus Galleria Inn & SuitesResponded 17 September 2015

Thank you for your feedback regarding your recent stay at the Best Western. I was so sorry to hear that the seasonal closure of our pool impacted your stay. We obviously did a poor job of communicating the availability and for that I apologize. Please...More

Reviewed 26 August 2015 via mobile

I traveled here for business and wasn't expecting a lot for the price but was happily surprised. Clean rooms and lobby, great breakfast that they say closes at 9 but stayed open to at least 9:30am. Friendly staff and free easy to access parking. AC...More

Thank Zig686
Response from Dharmesh P, Guest Relations Manager at Best Western Plus Galleria Inn & SuitesResponded 1 September 2015

We want to apologize for the issues that you experienced, though we are very pleased to hear that our staff was able to make sure that it was promptly addressed and that you were still able to enjoy your stay. Thank you for your kind...More

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Traveller (15)
Room & Suite (6)
Dining (2)
Pool & Beach (2)
Hotel & Grounds (19)
Bathroom (2)
Business Centre & Event Rooms (2)
About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Self-Serve Laundry
Laundry Service
Conference Facilities
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$80 - US$129 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Cheektowaga
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$80 - US$129 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Cheektowaga
Room types
Suites, Non-Smoking Rooms, Family Rooms
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