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Best Western Plus Galleria Inn & Suites

482 reviews
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Traveller (15)
Room & Suite (6)
Dining (2)
Overview
  • Excellent20%
  • Very good33%
  • Average25%
  • Poor12%
  • Terrible10%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Best Western Plus Galleria Inn & Suites
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (482)Write a Review
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All reviewshot tub was out of orderroom was cleanfront desk staffcontinental breakfastnight's sleepniagara fallsbuffalo areaconvenient locationgalleriashoppinghighwaycerealtelevisionmallscouchrefrigeratorborder
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131 - 135 of 472 reviews
Reviewed 23 August 2015

We mistakenly made reservations for the wrong night, and all the hotels in the area were full. Maria at the front desk when out of her way to find us a room, then made sure we had what we needed to be comfortable (extra cot)....More

Thank Activetraveler274
Response from Dharmesh P, Manager at Best Western Plus Galleria Inn & SuitesResponded 17 September 2015

Thank you for your feedback, and your recent stay at the Best Western Galleria. We are grateful for your patronage, so happy to hear that you had a great stay, and look forward to seeing you again.

Reviewed 22 August 2015 via mobile

The breakfast was ok , the beds are very comfortable and the staff are amazing . Cheri was very great when I stayed she was kind and very helpful I thought she was the manger , Steve was great also . The only bad thing...More

Thank patyoung67
Response from Dharmesh P, Guest Relations Manager at Best Western Plus Galleria Inn & SuitesResponded 28 August 2015

Thank you for your compliments to our staff, hospitality and breakfast layout. We appreciate your acknowledgment of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job. I also want to...More

Reviewed 16 August 2015

Clean. Very quiet. Bed is hard and could use updating to pillow top. Pillows were abundant and nice. Air conditioning was not as cool as it could be. All in all, good room, little pricey, but would recommend.More

Review collected in partnership with Best Western
Thank 755waynec
Response from Dharmesh P, Guest Relations Manager at Best Western Plus Galleria Inn & SuitesResponded 22 August 2015

We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to...More

Reviewed 8 August 2015

The Best Western in Cheektowaga, NY (Buffalo) was a terrific stay. The price was reasonable but the Night duty person Marie, breakfast hostess and front desk made our stay perfect. We needed a layout of the hotel and we were given a guided tour where...More

3  Thank Joseph R
Response from Dharmesh P, Guest Relations Manager at Best Western Plus Galleria Inn & SuitesResponded 13 August 2015

We greatly appreciate your acknowledgment of the efforts of Marie and the rest of our staff to make you feel at home and the opportunity to let them know that they're doing a great job! Thank you so much for sharing this experience and giving...More

Reviewed 7 August 2015

The bed and room was very comfortable. Breakfast had hot and cold options. Hotel was very quite. Close to downtown Buffalo. My only problem was that the security key pad at the doorways were not working that day and you had to go through the...More

Thank Kennys416
Response from Dharmesh P, Guest Relations Manager at Best Western Plus Galleria Inn & SuitesResponded 13 August 2015

I want to apologize for the issues that you experienced, though it is good to hear that you found the majority of your experience to be satisfactory. We want you to experience the best value for your money, to feel comfortable, and to have your...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Self-Serve Laundry
Laundry Service
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$81 - US$123 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Cheektowaga
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$81 - US$123 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Cheektowaga
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (15)
Room & Suite (6)
Dining (2)
Pool & Beach (2)
Hotel & Grounds (19)
Bathroom (2)
Business Centre & Event Rooms (2)
Questions & Answers
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Room Tips
"ask for a room with a larger bathroom"
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"Downtown has worked for me in the past. Guess I've got to go back."
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"Ground floor rooms are easy to access from the parking lot"
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"No idea because it is such an awful layout"
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