The hotel itself offers nice amenities and enjoyable rooms, but its service is a disaster. You cannot be named "Terrace hotel" when you need more than 20min to serve a fruit juice on your terrace when barely having any guests and 3 staff members to take care of them. The wedding reception was also a shame with very poor quality food and guests being served with dessert while they are still eating the starter with the main already getting cold on the table. Running an establishment requires some discipline and understanding from its staff but there seems they just have none there. Very disappointing.
They will charge guest with snack delight that was never there! They will Charge you of door hangers as if you broke them but we did not. I do not recommend this hotel at all. Never ever make a mistake to book here!
We really expected something with this hotel because of the photos from the web & its website. Personally, I really assumed a not so big hotel but not too small with what we paid for our stay. It was small but it has an elevator, some people have issues with elevators. The location was great but at first difficult to find. The restaurant is sea view. Very near a convenience store and restaurants outside. Plated breakfast servings are huge. I really enjoyed the breakfast, you can choose American or Filipino breakfast. On top of that, they will serve you soup & fruits. Other hotels that serve plated breakfast will give you only American or Filipino breakfast with the usual "silogs", coffee and that's it. Rooms were just fine with complete toiletries but the price was too much for a deluxe room. I am not comfortable with the design of the bath tub though. Staff were nice. Wifi was good.…
3 stars are 2 stars to many. An old hotel which requires urgent renovation. Staff not attentive and poorly trained. During the whole stay the WiFi in the room was NOT working, only the lobby and the so called "restaurant" had limited and very slow access. We requested a second blanket, unfortunately they ask for 3,-USD per night, this is a absolutely NoGo. Rooms are cold, no decoration, you get the feeling you are in a hospital, but at least clean. When it comes to the included breakfast we had a choice between English, American and Filipino style with instant coffee and OLD fruit platter. The tables weren't clean, the food from the previous customer are still on, because the stuff is more interested in listening very loud music and chatting instead of doing their job. The food was cold on every single day, complaints at the frontdesk were ignored. The rooftop bar has very friendly stuff, but extraordinary high prices for food and drinks compare to the restaurants and bar nearby. All in all a low class filipino hotel with 5 start room rates👎👎👎👎👎 …
Overpriced small hotel with a great pool but that's about it not very clean with unchanged bed sheets and bathroom floor towels breakfast was OK especially the beef tapa Good place for a wedding but all in all boring place but with good front office service Way way overpriced this hotel is not worth morae than P1500 all in max per night
The Hotel is too old, everything inside the hotel room are old, the breakfast is disgusting. What i paid for the hotel whicn is 4,900 something for a deluxe room that ia too small and old. Its NOT WORTH IT.
We check in last November 02-03, 2018 with my family at Terrace Hotel in Subic, our room is Executive Terrace. The service is poor, the elevator was so dirty. They did not even mention the welcome drinks & we have to make follow up before claiming the drinks. The room was not cozy and too dark too!. There were no bath robs, the vault is locked. The shower has no hot water ( staff are telling us it's malfunctioning). The headboard of our bed is filthy, no comb, shaver, & tissue too!. There were no extra pillow. My wife requested 2 pillows & told us that there were no available pillow. Definitely not coming back...
The deciding factor for me to book this hotel is their rooftop pool, second is their location... near to dutyfree shops, from here you can walk to Harbor Point. There's a 7/11 beside this hotel. Buffet breakfast was ok, not a wow.
Simple request on bringing in food which is not available in their resto was not granted and made us consume the newly bought food outside the hotel. Even our leftovers were not allowed to be brought inside the hotel. So inconsiderate.
excellent customer service, hotel staff are very helpful and polite. Weltz resto has a very reasonable price and foods are delicious. Swimming pool is clean and has a nice view. definitely we will be coming back next year.