Finding an ideal family-friendly resort in Subic Bay Freeport Zone does not have to be difficult. Welcome to Whiterock Waterpark and Beach Hotel, a nice option for travellers like you.
Guest rooms offer amenities such as air conditioning.
Whiterock Waterpark and Beach Hotel features a concierge and room service, to help make your stay more enjoyable. The property also boasts a pool and free breakfast. If you are driving to Whiterock Waterpark and Beach Hotel, free parking is available.
If you are interested in exploring Subic Bay Freeport Zone, check out a waterfall, such as El Kabayo Waterfalls.
Whiterock Waterpark and Beach Hotel looks forward to welcoming you on your visit to Subic Bay Freeport Zone.
We stayed here for two nights. Its not our first time and off course this wont be the last. Welcoming and friendly staff at the front desk, thank you so much to Sir Ervin Dy and to his team who assist as along the way to our room carrying our luggage, I though he was a bellboy but when he started to explain the house rules and introduce himself I was really surprise the he is the Hotel Manager. Excellent service throughout the water park, Restaurant was great. Rooms were very comfortable with great AC and TV. Will stay here again!
Felt neglected with our teambuilding inquiry. They are not responsive to e-mail even phone calls! Very disappointed. We will not push through this, loss of your sales on your end for our big group. XX
Room is clean and newly renovated big tv, freezing aircon,clean/big bathroom with own jacuzi & a very big soft bed@ (beach side suites👌) All staff is very friendly & helpfull👌 Plenty of pools to go almost don't know where to swim😅 Beach front is a bit small with gray sand but not a problem since there's a lot of activity you can do in the beach👌 I didn't regret going to this resort,every resort has a bad side just let them know your bad exp so they can fix/work on it👌 Defntly will be back again hopefully still well maintain & lots of improvement my family had a great day @ whiterock🤗
POSTING FOR AWARENESS: (LOOONG POST) We had the worst experience at Whiterock Beach Hotel + Waterpark. March 21, 2022. We were on our way to Subic, my wife was trying to contact them as early as 8:43am (though all of their numbers, email address, etc), walang sumasagot. We were trying to inform them that we won't make the 1pm check-in. We reached them by 1:14 pm, they said that our booking was confirmed and our room will be ready. YEY! We arrived at the resort by around 2:30pm, then proceeded to check-in by around 2:40pm. There were a lot of people, so we had no choice but to wait there, standing, till 3:15 pm before we were accommodated. Oh, by the way, the phones were ringing, nobody answered one call while we were there. There were three people in the reception. Kawawa ang reception, di kaya ang dami ng tao. When we went to our room, ayun, nililinis palang. It was already 3:30pm, check-in was supposed to be 1:00pm. So pano nangyari yun? Di ko din alam. We just had the floors mopped since we wanted to rest. May isang bed pa na walang punda at blanket, so we requested (4 times), dumating naman siya ng 6:00pm. Galing di ba. Saka ang wifi nila, di umaabot sa room. Nagbigay pa sila ng password. Eto na, matutulog na kami, nagising ako ng 2am, pawis na pawis, di lumalamig ang aircon. I went down and asked for an electric fan kasi di talaga kaya, I was with my 2 year old son, so ang habol ko nalang is maka pahinga kami. Come morning, around 8am, I went to the reception area to report what happened. The same as yesteday, now we had 4 people na taranta since andami nag che check in. So naka tayo ulit ako sa gilid, walang pumapansin. Medyo badtrip nako nito, sabi ng misis ko kain na muna kami, sige. Pagdating sa bfast buffet, my son wanted cereals, ayun, lahat ng cereals nila makunat na. So I asked the staff from the restaurant to help me out since I needed to talk with someone, preferably, with a manager. He was kind and helped go back to the reception area to find the manager. Ang sabi, e ON-CALL daw ang manager, kasi yung manager daw e yung may ari din. Dito lang ako nakakita ng ganitong management, kaya pala hirap na hirap ang mga tao niya kasi ON-CALL lang ang dapat na nag aayos sa kanila. It's unfair to the people working the as frontliners, sila ang napapagalitan, sa kanila nagagalit ang mga tao. Since wala ang Manager at nag papahinga, I decided to have my concerns and complaints recorded, Ms. Mary Joy Arrojo was the one who helped me with this. Maraming salamat po maám. So in the end, wala, nganga, since ang decision makers ay nag babakasyon din, while natataranta mga tao nila. Ms. Arrojo offered us late check-out, I declined, wala naman naitulong sa mga problema namin ang late check-out. Why am I posting this? Bukod sa masama ang loob ko dahil nagbayad ako ng tama, mas naaawa ako sa mga tao nila. Please lang, Whiterock Beach Hotel + Waterpark, wag na kayo tumanggap ng guest kung di niyo rin kaya i service. Mahiya naman kayo sa mga tao niyo na mababait at masipag, sila po ang napapagod at kawawa. To their management, please take care of your people, so that they will take care of your customers and guests.…
This place has a lot going on and great potential. The pools, bowling alleys, fire dancers are all great and our kids loved it and we felt safe by the number of lifeguards on duty. Sadly the hotel is dated and is poorly ran by management with no organisation. Check in was horrendous and no real system in place and took an hour to check three families which should take no more than ten minutes max. The rooms are satisfactory but not great. The wifi is strong with Netflix and YouTube offered on the smart TVs. The staff are very friendly and accommodating and sadly the organisation as mentioned before is where they lack. The entire resort needs updating to keep up with the times. It is very expensive for the rooms but prices are ok once here. We left the resort for our lunch and dinner as they are slow……
The room descriptions are not accurate. Beachside rooms are NOT by the beach. They are actually garden rooms. Made that mistake and had to upgrade to a suite for a proper beach view which was still partially blocked. The room quality is OK but over priced for its type. The grounds are magnificent and the staff was amazing!!!
We went here for a family break for the long weekend and it was a nightmare from the moment we got there. The pool water was murky , and the size of the beach is a joke. its literally a tiny grey spot of sand . There is no seating on the beach, the inflatable was brown and yucky , even my children refused to get on it as it was soo dirty. The water had loads of rubbish in it like plastic bags, styrofoam, cigerette butts, i even saw a piece of broken glass on the sand and i freaked out as we had children running around bare feet on the sand. We had a beachside room , very average and the bathroom was a bit grimy for me. The view from my room window was a pile of garbage, literally it was a big bag of garbage. The other guests in the hotel were very rowdy and loud till late night. Lots of drunken partying happening around us. The fire show in the evening was very nice and the kids enjoyed it. Room service food ordering stops at 7.45 in the evening. So if youre hungry after that, you only have 2 choices, jolibee down the road or 7 eleven for some ramen noodles. we even booked a massage and the massuese was really ordinary and her fingers hurt me more than sooth me. the restaurant food is mainly reheated, the only thing they make fresh is the fried stuff as i guess its also frozen but its hot because they fry it right before they serve it. while ordering stick to the pizza, fried stuff, panini or pancit. Oh i forgot to mention its reallllllllly poor value for money. our room was over £130 (11000 PHP) a night and the amenities were worth 4000php.…
Be careful booking online thats not exactly the price they are charging you Expect more to come specially if you have kids and bringing extra adult and staying longer than a day The room only for adults 1500 per day for kids 2500 per day for addrional person Staff were awesome though!
I love whiterock!! From fd to hk to fnb to other team members very friendly and accommodating. I love the buffet breakfast in the morning with lots of options. SV 4 was definitely a winner!! Will make sure to come back here whenever we visit home again. Close to everything!! Winner!
As we had our time only,well its our alibi as husband n wife only outing we decided to go to White Rock in subic.its a go place coz its only 3to4hours drive from mla.when u feel the pressure n stress of our everyday task we need some breathing space n we had that at White Rock leisure hotel.you can sleep all u want to or you can do some activities like swimming or jogging around the place.they had a good place to relax n the staff are all polite and nice.ifyou want a nearby place to relax n unwind White Rock leisure and hotel is the place to be.