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Bldg 532 Waterfront Road, Subic Bay Freeport Zone, Luzon 2200 Philippines
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About

#12 of 32 hotels in Subic Bay Freeport Zone
Location
Cleanliness
Service
Value
The Reef Hotel and Residences is a 32-room boutique hotel in Subic. It is conveniently located at the heart of Subic Bay Business & Leisure District that conveys easy access to everything such as shopping destination, restaurant, entertainment and tourist spots for that perfect accommodation experience ideal for Business and Leisure and also a perfect residence.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Non-smoking hotel
Restaurant
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Room features
Air conditioning
Room service
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
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HOTEL CLASS
HOTEL STYLE
Charming
Centrally Located

Location

Full view
49Car recommended
Grade: 49 out of 100
49Restaurantswithin 1 km
1Attractionwithin 1 km
72Reviews5Q+A15Room tips
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David Michael S wrote a review Aug 2022
Makati, Philippines282 contributions169 helpful votes
I've now stayed at the Reef 3x and have already booked my 4th stay. Five reasons why I like it and 2 suggestions for improvement: Likes 1.It's located on Waterfront Road which is a much livelier and more pleasant area than Dewey Ave where I used to stay in Mango Valley 2.While there are very few staff (vs most other Subic hotels with too many staff but most without a clue what to do), they are efficient, pleasant and know what they're doing 3.If you book at the hotel, it's a mere P2300 for a park facing room. That's less expensive than booking online and less expensive than any other decently-rated hotel in the area 4.Room as fridge and it gets cold quickly (some of fridges at Mango Valley takes hours to get cool) 5.Lots of natural light in the rooms and in the entire hotel Potential improvements: 1.Rooms have the card system where power goes off when card out of slot. This means after 10 hrs of cycling, I come back to a warm room vs being able to leave a/c on at low level while I'm gone 2.Rooms starting to look rather worn. Some fresh paint wouldn't go amiss. This has been a great budget choice for me when all I need is a place to crash overnight when I'm cycling for two days.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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QuimbolitoEtoille wrote a review Jun 2022
Metro Manila, Philippines9 contributions
Overall, it was ok because of its location. It is along Waterfront Boulevard so it is accessible to dining places and also to the boulevard to watch sunset, have a walk, bike or jog. There is a 7-11 store just at the ground floor of the hotel so very convenient too. The big minus point is that the hotel did not have elevator. Very difficult for my 89-year old mom. When I booked the hotel online, I already sent a message that we have a senior with us and accessibility is very important. I asked that we be given a room at the ground floor. Turns out, there is no hotel room at the ground floor. All rooms are from second floor and up. The big plus point is that the hotel staff were so helpful and attentive. They helped carry our bags to our rooms. And they immediately changed one of the rooms when (upon our return from dinner), we discovered the room to be heavily infested with red ants. The immediately gave us a new family room near our other rooms. There is no free breakfast (contrary to what is published here). They do not serve breakfast at all. No swimming pool. Parking is free and just in front of the hotel.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jenel T wrote a review Mar 2020
4 contributions1 helpful vote
The place was a bit pricey for budget travelers but the place was really clean, nice and you would really be comfortable staying at the place. Nice staff, always happy to help you and very courteous. the only thing that turned me off is when they let children with nappies swim in the pool. informed the staff but still, other people with kids had their children with nappies swimming in the pool. didn't dare step in the pool!
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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marjamesg wrote a review Nov 2019
Mandaluyong, Philippines41 contributions51 helpful votes
I booked their family room with Ocean view. The rooms are good with balcony that having a good view of the dock and the ocean itself. The room is spacious when it comes to size and it is really good for a long stay. You can prepare and cook your food in the hotel. It is also accessible to restaurants, bars, spa, and 711 shops wherein you can have your normal needs. In front of the hotel is a park wherein if you want to have a run probably the best place to stay. Overall the hotel is ideal to stay for both business and pleasure. They have a very nice playground for kids to spend time with. Though here's my comments that needs to be taken care. 1. The hotel has no elevator 2. The hotel has no swimming pool and swimming on the ocean is not permitted as well. 3. I don't find slippers inside the room. 4. The late check out is maximum 1:00pm but they gave us until 2PM which I really appreciate it. I can reccomend for all the travellers to stay on this hotel the people are nice and hospitable. I will surely be back on this hotel.
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Jaimee wrote a review Jul 2019
1 contribution
It was our first time in Subic and Clark. I just want to say Kudos to these 3 hotel staff who made our stay more memorable. 1. Ms.Leslie- who gave us a warm welcome and smooth check in esp we arrived late in the evening. 2. Ms.Sheena who was very helpful in our needs during the entire stay. 3. Most especially to Ms. Jenny who made sure everything we talked about upon reservation was properly endorsed. She was very warm and accommodating and most of all efficient. Will surely stay in this hotel again in our next visit. Thank you Leslie, Sheena, and Jenny!
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Date of stay: July 2019
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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oliviadg wrote a review Feb 2019
Subic, Philippines79 contributions135 helpful votes
The hotel looks lonely. Only two people at the lobby, the receptionist and a guy at the door who also helps with luggage. I stayed at the Jr. suite which had a nice view of he bay. Good sized room, good bed. Cold ac but kinda loud. There are ant-like insects on the bed, floor, and counter. There are pieces of hair on the floor and it is very dusty. Restaurant operates only at certain hours so I had to call for food delivery from somewhere else at 2pm. I stayed at the smaller room last year, it was ok. I thought it was cleaner and better maintained then. There are better hotels in Subic for the same price. Should have chosen a different hotel for a one day r&r.
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Date of stay: February 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Dopey wrote a review Dec 2018
Manila, Philippines13 contributions2 helpful votes
+1
I initially booked for 2nights because I have a scheduled meeting in the area and took advantage of the long weekend for a staycation and continue doing my research in a place far from Manila and noice. I usually stay in a hotel whenever I needed to be far from the typical noice to be able to concentrate on whatever I am currently writing on. I appreciate the effort that a staff called me initially on the day of my check-in to be informed that the room I booked has some mainternance concerned and that I was upgraded in an executive room with no extra charge. There’s a nice parking across the property and convenience store which is good. I totally dislike the attitude of the 2 FOs, the first one which I was not able to get the name but she was the one who checked me in and the second is ‘Jenny’ who I was able to communicate with on my 2nd day as I have my breakfast. Upon check in, the FO was not accommodating at all. I was the one who greeted as I approach the front desk and upon mentioning that I have a reservation, she just asked for an ID and how I want to settle the payment, that’s it! She was totally not warm during the check-in process! It was too quick and I felt like she’s making things quick as possible so she can just chill of some sort. Well, this is how I personally interpret her inappropriate actions. I booked a deluxe room facing the waters but the room upgrade given to me even if its an executive room looks like it needs some renovations and its facing a parking lot. There’s was no explanation about what happened to my room, no explanation which room I will be checked-in, no explanation about facilities such as breakfast procedures, hotel policy if there’s one, check-in/check-out, etc! It’s not only the 4 or 5 star hotels do this but all establishments in the tourism and hospitality industry should! For my 1st breakfast, I went to the front desk and asked about how breakfast goes, the FO named Jenny just gave me a meal stub without out saying anyword, is she mute or what!? From my room, I called the FO and extended for another night. The FO then was not accommodating even on the fone and aswered my call as if she just woke up from sleep. As I check-out, this FO named Jenny was consistent with her coldness. The location of the property is nice and quiet but will definitely not go back. As a former hotelier and academician teaching Tourism and Hospitality students, this hotel needs to do a lot of overhaul as regards its customer service and do an upgrade with their staffs.
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Date of stay: November 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes1 Repost
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Response from Jeffrey R, General Manager at The Reef Hotel and Residences
Responded 10 Dec 2018
Dear Ms. April, Thank you for taking the time to review our property. We appreciate the opinions of our guests and we are sorry to hear of your less than satisfactory experience on the service delivered. We hope that you will accept our sincerest apologies. We have always been recognized for delivering excellent customer service and in this case, it came as a surprise. I personally spoke with the Guest Service Associates that you have mentioned, both of which have been with us for over two years now and they would want to extend their apologies if they have fallen short with your expectation about good service and that they have done their best to attend with all your needs during your stay and have greeted you the best way possible. Please note that we are practicing “express check-in” and we only provide very important details about the hotel during the registration process to avoid long queues and waiting time. Other details are available in the lobby and are also posted in all of our online travel partners for easy reference of travelers like you who prefer to book online for convenience. I could certainty assure you that any coldness or the likes that you have mentioned are not in any way a standard behavior we deliver. We are truly sorry that you left our facility with such an unfortunate impression. Again, our apologies and thank you for staying with us and we hope to have an opportunity to show ourselves in a better light on some other future occasion. Sincerely, Jeffrey E. Ritumalta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SunshineYell0w wrote a review Dec 2018
Metro Manila, Philippines156 contributions102 helpful votes
The hotel is in a very good location. I love that it is walking distance to good restaurants and a coffee shop. There's a real feel of being relaxed and simply enjoying a late afternoon walk. It is also close to a duty-free shop. Our room is spacious, with 1 queen and 1 double bed, a sofa and a kitchenette. Very clean. With a veranda overlooking the sea. A room with park view, I think, would also be nice. Free parking across the road. Although by the road, it was safe. Oh, the hotel staff are friendly. The only downside would be the breakfast place. For families with kids and asthmatic people like me, it is not the place to be. It is a pub by night so in the morning, it smells, of smoke and cigarettes. But their one serving of Filipino silog meal is good (although the beef tapa was pretty small, the others were just right), and they have strong coffee too which I love. Yes, except for the breakfast place, it is a very good boutique hotel.
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Date of stay: November 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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shelley h wrote a review Aug 2018
Busselton, Australia8 contributions2 helpful votes
+1
My husband and I have been staying here regularly for the past 3 years as the hotel is very conveiniently situated. Unfortunately this will be our last visit as quality, service,cleanliness,amenities have rapidly deteriorated. The room had not even been cleaned from the previous guests just the bed made (not even bothered with top sheet), toilet paper empty,toothpaste all over basin mirror and cupboards,mould and grime all over shower and toilet and floor. The mould in main room was dreadful and took out breath away.We made a complaint to reception that night and she said it would be cleaned the next morning, but nothing in fact they never even entered the room. We are terribly disappointed and will neither return nor recommend to anyone else.
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Date of stay: August 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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macasaetchris wrote a review Jul 2018
Makati, Philippines557 contributions123 helpful votes
Good: 1. Clean rooms and hotel lobby 2. Checked-in late in the evening it was hassle free. We booked online. Bad: 1. No security guard on the ground 2. The parking area gets flooded (Yes, there is a warning sign that the area gets flooded but it's better if they take note who the car belongs and update the car owner when its raining hard.) 3. Breakfast sucks. Only had 3 choices for breakfast and low quality. You can do better.
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Date of stay: July 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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PRICE RANGE
US$44 - US$65 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonCentral Luzon RegionBataan ProvinceSubic Bay Freeport Zone
NUMBER OF ROOMS
32
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Frequently Asked Questions about The Reef Hotel and Residences
Which popular attractions are close to The Reef Hotel and Residences?
Nearby attractions include Harbor Point (1.0 km) and HD1 Sports & Music Bar (1.0 km).
What are some of the property amenities at The Reef Hotel and Residences?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at The Reef Hotel and Residences?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Reef Hotel and Residences?
Yes, free parking is available to guests.
What are some restaurants close to The Reef Hotel and Residences?
Conveniently located restaurants include Texas Joe's House of Ribs, Liberty Sports Bar, and Xtremely Xpresso Cafe.
Does The Reef Hotel and Residences have airport transportation?
Yes, The Reef Hotel and Residences offers airport transportation for guests. We recommend calling ahead to confirm details.