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Ramada Cortland Hotel and Conference Center

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Ramada Cortland Hotel and Conference Center
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677 Reviews from our TripAdvisor Community

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There are newer reviews for Ramada Cortland Hotel and Conference Center
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Showing 675: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 October 2016 via mobile

We've stayed a couple of times now at this hotel either visiting Cortland or taking our son to or from college. Great location right off highway near restaurants and not far from town center. Walk across street to Denny's. Hotel is old and could use updating but it's clean, staff is friendly and helpful. We'll be back several more times... More 

Helpful?
Thank BWickwire
SalesManagerResponse, Guest Relations Manager at Ramada Cortland Hotel and Conference Center, responded to this review

Dear BWickwire, Thank you for taking the time to let us know how you enjoyed your stay with us! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and hospitality that we strive to show to each guest, during every stay. We thank you for your loyalty and look... More 

Burlington, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 September 2016

This hotel is old and tired. Rugs and decor needs updating. No elevator. Attended a group event, food service was very, very poor.

Review collected in partnership with Ramada

Helpful?
Thank cutlermac2016
SalesManagerResponse, Guest Relations Manager at Ramada Cortland Hotel and Conference Center, responded to this review

Dear cutlermac2016, Thank you for taking the time to leave such thorough and revealing feedback. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. Your concerns regarding the level of outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues... More 

Travellers are raving about these Cortland hotels

Phoenix, Arizona
1 review
Reviewed 25 September 2016

Room smelled bad but looked clean. No elevator. Very limited facilities, generally not in good condition.

Review collected in partnership with Ramada

Helpful?
Thank O7057VLmaryl
SalesManagerResponse, Guest Relations Manager at Ramada Cortland Hotel and Conference Center, responded to this review

Dear O7057VLmaryl, We are sorry to hear that your stay & experience was unpleasant. We do our very best to ensure our rooms & equipment are thoroughly cleaned and maintained. Thank you for bringing this misstep to our attention, as it helps us to improve. We hope you will give us another chance should you return to the area. More 

Toms River, New Jersey
1 review
Reviewed 22 September 2016

We had to move twice. My 6 kids and grandchildren stayed an 2 had to move leak in ceiling. Had dinner and was billed 4 time for the same meal a total of $150 dinner that should be $40 for a steak . Bill in dispute with our credit car company.

Review collected in partnership with Ramada

Helpful?
Thank gregorysT895PJ
SalesManagerResponse, Guest Relations Manager at Ramada Cortland Hotel and Conference Center, responded to this review

Dear gregorysT895PJ, I do apologize for the inconvenience that you encountered due to the leak in ceiling, Your concerns regarding the level of outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem... More 

Garwood, New Jersey
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 September 2016

We recently had booked a room here as we had a wedding to go to in the area. We had to wait along with 9 others due to the lack of clean rooms. We were finally told our room was ready, but when we got there only the bed was made and the bathroom cleaned. It looked like the sheets... More 

Helpful?
Thank NVAGM
SalesManagerResponse, Guest Relations Manager at Ramada Cortland Hotel and Conference Center, responded to this review

Dear y NVAGM, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are... More 

Wilkes-Barre, Pennsylvania
1 review
Reviewed 21 September 2016

Let start with checked in got are keys building smell like wet mold smell. Went to the building to get in have all are stuff with us to go to are room. The Key does not work. Had to get back in are car and go to the front again, ok this happens at time but that not all. Mine... More 

Review collected in partnership with Ramada

Helpful?
Thank beverlycs2016
SalesManagerResponse, Guest Relations Manager at Ramada Cortland Hotel and Conference Center, responded to this review

Dear beverlycs2016 Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about Ramada Cortland Hotel and Conference Center

Address: 2 River St, (fomerly Holiday Inn Cortland), Cortland, NY 13045-2311
Region: United States > New York > Finger Lakes > Cortland
Price Range: $120 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Ramada Cortland Hotel and Conference Center 2.5*
Number of rooms: 146
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Also Known As:
Ramada Cortland Hotel Cortland
Cortland Ramada
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Questions & Answers

Here's what travellers have asked, with answers from Ramada Cortland Hotel and Conference Center staff and other travellers.
1 question
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New York
over a year ago

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Questions? Get answers from Ramada Cortland Hotel and Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here!”
 of 5 bubbles VJoi, 23 Aug 2016 | Read review
“Not near the pool, and on the second floor.”
 of 5 bubbles katiewT5296DR, 29 Apr 2016 | Read review
“Go to a different hotel”
 of 5 bubbles LordDuffington, 3 Jan 2016 | Read review
“Stay at the hotel next door.”
 of 5 bubbles agk1927, 3 Jan 2016 | Read review
“No elevators, major Highway on one side.”
 of 5 bubbles Evey111, 28 Sep 2015 | Read review
5 of 5
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