Best Western Dunkirk & Fredonia Inn

Best Western Dunkirk & Fredonia Inn

closet and me
Traveller (30)
King size guest room with 2 person jacuzzi tub
Room & Suite (28)
dining area
Dining (5)

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About

3.5
#1 of 4 hotels in Dunkirk
4.2 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.5 of 5 bubbles
Value
Located in Dunkirk,NY, the Best Western Dunkirk & Fredonia Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Refrigerator
Flatscreen TV
Hair dryer
Safe
Iron
Wake-up service / alarm clock
On-demand films
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English
Hotel links
Special Offer:Click Here to Book Direct & Save Online

Location

3912 Vineyard Dr, Dunkirk, NY 14048
486Reviews4Q+A56Room tips
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Detailed Reviews
gofy22 wrote a review Jul 2021
Butler County, Pennsylvania36 contributions24 helpful votes
3.0 of 5 bubbles
Fast easy check in and check out. Kudos to the Maintenance man came in to carry our bags upstairs since they could not be pulled up the stairs. Our rooms were clean. Beds comfy. Refrigerator moaned all night. Noises from I90 traffic heard all night long. Heard dogs barking most of night, which surprised us. Staff very pleasant and friendly. Grab and go breakfast first morning was only granola bar, fruit and yogurt choices. Second morning breakfast sandwiches were present along with oatmeal and the other above choices. We went out each morning to buy a breakfast.
Overall, staff was very accommodating and very helpful and friendly. Pool very small could not utilize as a family of children and parents using pool, too full.
Downsize no accommodations to those booked onto the second floor which had problems climbing the stairs and carrying luggage. A big problem this was not seen on the web site OR mentioned during the booking process. The price is outrageous for the lack of accommodations and the poor breakfast choices. I would consider a different location but before booking I would have to call to see if they have elevators for those handicapped travelers with me.
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Review collected in partnership with Best Western
Date of stay: July 2021
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn
Responded 26 Jul 2021
Dear Guest, It is highly regrettable that your stay with us was a huge disappointment. We too are concerned with the quality of the service, which you received, that was not acceptable at all. Please accept our sincerest apologies for all the inconvenience caused that you had to face. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided. Thank you for staying and we hope you give us another chance to show you how great our hotel is. Sincerely, Hotel Manager
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chapmack wrote a review May 2021
Clarkston, Michigan46 contributions44 helpful votes
3.0 of 5 bubbles
Spent one night while visiting family. Check in was easy and quick. Was given an upgrade for Gold Status which was appreciated. Room was good size, but bathroom was so tiny you could hardly shut the door and turn around. Nice TV, room was clean, but bedding needs to be replaced. Mattress was very soft and sofa in room was pretty low and uncomfortable to sit on. Our stay was OK until 5:00 AM when two loud, drunk men tried to get into our room. We were in room 125 two doors away from the front desk. They finally figured out they were in the room next door right next to the office. After several minutes in the hallway of being very loud they got into their room and continued to keep laughing, yelling loudly and playing their TV until 6:00 AM. Our room also had a connecting door to their room which they tried to open, so the noise was even louder. Being right next to the office I can't believe this was not heard by the front desk person and dealt with it. Since we had been asleep when rudely awakened at 5:00 AM I did not feel like getting dressed to go out to the desk to complain. When checking out we mentioned the incident and she said "I'm sorry". This was totally unacceptable behavior in any hotel and should have been addressed when they came in since it was right next door to the front desk. Breakfast was ok considering covid times. Breakfast sandwiches to warm up in microwave, cereal, pastries, juice and coffee. The pool is right next to the breakfast area, so there was a very strong smell of chlorine in the lobby and eating area. Not too appetizing for eating. Price paid (143.00) for one night was way too much for this hotel. Location is close to restaurants and downtown, but really needs updating and desk clerks who are more aware of what is going on at 5:00 in the morning in the hallway next to their office and what type of people are coming into the hotel.
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Date of stay: May 2021
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn
Responded 24 May 2021
Dear Valued Guest, We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. Sincerely, Hotel Manager
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csinnett83 wrote a review Mar 2021
Fairmont, West Virginia2 contributions
4.0 of 5 bubbles
I was arriving in Dunkirk to take a certification test for my job. At check in front desk clerk was rude short and just unwilling. Informed I would be studying and all I got was well were pretty full. Because I used my room until noon check out I must say housekeepers were very polite and considerate and quiet. Was thankful for that. Clean rooms was a big plus.
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Review collected in partnership with Best Western
Date of stay: March 2021
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn
Responded 4 Mar 2021
Dear Guest, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions on those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager
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STEVEN P wrote a review May 2023
Ithaca, New York74 contributions24 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Excellent place to rest after a long drive and hard field work day. One of us appreciated the pool. Night manager Crystal was particularly friendly to my companion and slipped a nice note under our door by morning. Will stay there on the next trip too.
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Date of stay: May 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn
Responded 5 May 2023
Hello Steve, It is really nice to note that you liked the stay and services at our hotel during your recent visit. I am delighted that you liked the hospitality and appreciating Crystal.Glad to see your positive overall observations which shall definitely motivate us to serve our guests even better. We look forward to welcoming you again soon. Best Regards, Hotel Manager.
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rn14619 wrote a review Jan 2020
Dunkirk, New York1 contribution
5.0 of 5 bubbles
The hotel has great staff food and high end soaps and lotions I enjoy the security cameras and state of the art door locks. My tv was hi fed with plenty of cable channels to choose from. I will definitely make this my primary hotel to choose for business travel. There is also a nice BE plus in Syracuse NY
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Review collected in partnership with Best Western
Date of stay: December 2019
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bestwesterndunkirk, Hotel Manager at Best Western Dunkirk & Fredonia Inn
Responded 12 Jan 2020
Hello Guest, Thanks for your stay at the Best Western Dunkirk & Fredonia Inn. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.
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jenniferpower1028 wrote a review Oct 2021
1 contribution
5.0 of 5 bubbles
We stayed at this hotel while visiting our daughter,who is a student at SUNY Fredonia. There are limited options in this area, however we noticed that this hotel was the one most of the other families who had kids attending Fredonia recommended. The staff was very friendly, and the hotel and rooms were very neat and clean, breakfast was not exactly continental but but did the job, my only complaint about it was they only offered it until 9 am, but they did have coffee,tea, hot cocoa as well as juice available all day and quick snacks like yogurt granola bars and fruit that were complimentary. We really enjoyed the hot tub and pool.
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Review collected in partnership with Best Western
Date of stay: October 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn
Responded 30 Oct 2021
Dear Valued Guest, Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. I am very happy to see that you liked the staff services, cleanliness and room. We plan on adding more value to our services so that our guests receive the finest hospitality. I am sure you will recommend us to more of your friends and families. Thank you once again for your review and hope to see you again. Sincerely, Hotel Manager.
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jj2021451 wrote a review Oct 2021
1 contribution1 helpful vote
1.0 of 5 bubbles
The room we stayed in was absolutely disgustingly filthy and smelled like perfumed body odor. When we asked about the room, the person working the front desk was exceptionally short and rude with us, telling us to just turn on the AC. She almost didn't let my husband check us in because our last names are different, even though the booking was paid for under his credit card/name. This hotel was the worst hotel we've stayed at during our trip across the country and everything about it was a bad experience. Please try to stay somewhere else, but if you have pets I think this is the only option in the area.
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Review collected in partnership with Best Western
Date of stay: October 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn
Responded 6 Oct 2021
Dear Guest, We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, We shall appreciate your kind understanding. Please visit us again. Sincerely, Hotel Manager.
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K B wrote a review Jan 2021
Syracuse, NY41 contributions11 helpful votes
1.0 of 5 bubbles
This was the dirtiest room I have ever stayed in. Had an odor of stale BO. Bedside tables were greasy and every flat surface was covered in layers of dust. I went to Walmart, bought sanitizing wipes, cleaned every surface! Sheets were frayed, food and other people's hair below the headboard. Greasy bedside tables, lampshades askew. God knows what was stuck to the bathroom counter and someone's loose hair was stuck to the inside of the bathroom door. Fridge and clock both unplugged when we arrived. We were afraid to venture down to the hot tub or pool based on the condition of the room. "Breakfast" was a tiny bottle of water, a half inch square "cinnamon bun", and a granola bar. Our first clue should have been having to turn left at the Applebee's dumpster to get to the hotel. This place is gross... don't waste your money and/or take chances with your health. Only bright spot? The front desk lady was super nice. Not her fault the place is a dump.
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Review collected in partnership with Best Western
Date of stay: January 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn
Responded 11 Jan 2021
Dear Guest, It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to many unfortunate reasons. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit. Sincerely, Hotel Manager.
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valerie830 wrote a review Nov 2022
27 contributions11 helpful votes
3.0 of 5 bubbles
This hotel could be much better with simple cleaning and maintenance checks. Receptionist first night was very helpful, others not so much. Rooms are older, but 1st room had broken shower handle and broken door so got stuck in room, 2nd room had no heat. Had reserved double queen room as I like to have bed choice; however, ended up in king room. Bathroom floor was sticky, carpet needed better vacuuming, mirror had hand prints. A little upkeep would have gone a long way. Breakfast was warmed up french toast, Jimmy Dean microwave sandwich, toast, cereal, juice. Food areas were full of crumbs and a simple wipe down would have been beneficial. Overall it was fine for what I needed for a couple of days; but not good for a longer stay. Also nice that got a 10% discount at Applebees by showing my key.
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Review collected in partnership with Best Western
Date of stay: November 2022
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn
Responded 22 Nov 2022
Dear Guest, We sincerely regret to know that your experience was not as positive as expected.We have taken note of these comments to make sure we do better than ever for future guests Sincerely, Hotel Manager
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Penny T wrote a review Jul 2021
Jacksonville NC, United States78 contributions14 helpful votes
3.0 of 5 bubbles
The hotel is showing it's age and needs some upgrades and work on it. Because animals are allowed, the rooms need to be cleaned a whole lot better afterward. Never know what allergies the next customer has. Dogfood was found on the floor and room was wiped done by ourselves and wipes were dirty from wiping inside drawers and outside, and the bathroom. broken items in the room. Drawers and hangers, plugs. Would be nice if real breakfast was brought back for price charged.
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Review collected in partnership with Best Western
Date of stay: July 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn
Responded 12 Aug 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Best Western Dunkirk & Fredonia Inn. I absolutely regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager
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kfigs asked a question Aug 2021
Northampton, Massachusetts25 contributions4 helpful votes
What is the breakfast like during pandemic? Do they still serve a breakfast buffet?
Answer from gofy22
Butler County, Pennsylvania36 contributions24 helpful votes
Hi, No they do not serve the buffet. It is a grab and go cereal bar, fruit (orange or banana) yogurt and drink
Zerita R asked a question Nov 2018
Nashville, Tennessee1 contribution
Is there transportation to lilly dale?
Answer from Georgi G
Toronto, Canada16 contributions
There are hotels - more like room rentals - in Lilydale (check out their website) - however we much prefer the hotel!!
craig f asked a question Jul 2015
Fredonia, New York496 contributions2,280 helpful votes
No they don't. Claiton in Dunkirk does.
Alexis B asked a question Oct 2014
Does this hotel do weddings?
Answer from Danewfies
Dutton/Dunwich, Canada267 contributions134 helpful votes
We don't think they have banquet facilities
Dragon2075 wrote a tip 2 Jun
Worldwide148 contributions66 helpful votes
2.0 of 5 bubbles
"Arrive early for breakfast if you want yogurt. The free cookies are stale."
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Travel4Fun31 wrote a tip May 2022
Roselle, Illinois366 contributions85 helpful votes
4.0 of 5 bubbles
"1st floor if you have luggage - no elevator"
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Genie W wrote a tip Jul 2020
Mitchell, Indiana68 contributions21 helpful votes
5.0 of 5 bubbles
"only stayed one night while heading back home from vaca."
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Claudine A wrote a tip Oct 2019
Long Island, New York180 contributions54 helpful votes
4.0 of 5 bubbles
"rooms along the back are near the highway"
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Goby4 wrote a tip Aug 2019
Rochester, New York4 contributions4 helpful votes
3.0 of 5 bubbles
"There are no elevators."
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Not the right property for you?
There are more places to choose from in the Dunkirk area.
PRICE RANGE
S$179 - S$247 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western dunkirk & fredonia hotel dunkirk, best western dunkirk and fredonia inn, dunkirk and fredonia hotel
FORMERLY KNOWN AS
Best Western Plus Dunkirk & Fredonia Inn
LOCATION
United StatesNew YorkChautauqua CountyDunkirk
NUMBER OF ROOMS
61
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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BEST WESTERN DUNKIRK & FREDONIA INN: UPDATED 2024 Hotel Reviews, Price Comparison and 53 Photos (NY) - Tripadvisor

Frequently Asked Questions about Best Western Dunkirk & Fredonia Inn
Which popular attractions are close to Best Western Dunkirk & Fredonia Inn?
Nearby attractions include T.J.Maxx (0.3 km) and Big Lots (1.0 km).
What are some of the property amenities at Best Western Dunkirk & Fredonia Inn?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Dunkirk & Fredonia Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Dunkirk & Fredonia Inn?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Dunkirk & Fredonia Inn?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Dunkirk & Fredonia Inn?
Conveniently located restaurants include El Azteca Restaurant, Applebee's, and Denny's.
Are there opportunities to exercise at Best Western Dunkirk & Fredonia Inn?
Yes, guests have access to an indoor pool during their stay.
Are pets allowed at Best Western Dunkirk & Fredonia Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Dunkirk & Fredonia Inn offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is Best Western Dunkirk & Fredonia Inn accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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