An older Inn, could use some update in appearance . My room was clean and the bathroom to my surprise was immaculate. The bed was not comfortable, too soft for me. The towels and washcloths were soft The complemenatary breakfast was more of a continental type breakfast with french toast available. There was 24hr complementary coffee and tea and juice machine. An okay place to stay if you traveling through the area to your final destination.
Staying twice on our return trip. Staff great, warm pool, hot tub, ample grass area for dogs, clean comfy rooms, right off expressway. I can’t believe I’m not seeing higher reviews. You will not be disappointed. After staying at a real nightmare the night before, couldn’t wait to get back.
The front desk associate was very pleasant, helpful, and quick. The lobby looked updated and clean. The room was very dingy. The updated bed frame looks nice but then when against the carpet, and walls, doesn’t look so great. There is a lot of touch up painting that you can clearly see, peeling wall paper. bath tub was rusty in areas and just didn’t look like a hotel bathroom to me. I understand that this is not a Best Western Premier hotel, but I wish Best Western would have the same standards as a Hampton Inn. The breakfast area was not appealing at all and I couldn’t understand why there was a big glass jar of cookies for everyone to put their hand in. Overall, staff were friendly, but the room appearance just makes you feel a little uncomfortable. Hoping they update the rooms. We were here for a college visit and parents needed a room to stay.…
The employees, that I dealt with, were courteous very nice to deal with. The amenities were more than I'm used to receiving at other hotels. The only down side was the proximity of our room to the highway, which meant we had truck noise thought the night.
Beds uncomfortable. Faucet in shower needs fixed. Dripped all day and night. Pool was heavily chlorinated. Overall served its purpose for what we needed to stay for but not a comfortable sleep. Front desk clerk could've been a bit more personable and pay attention to you being checked in not everything going on around.
Hotel is nice, staff is friendly and accommodating. Indoor pool available. Free breakfast in the morning and right next to an Applebee’s. The rooms are a bit dated but they are clean and the beds are comfortable.
Due to a forced evacuation near silver creek, at the last moment and with a pet in tow Best Western was there. Hands down, there. Easy check in, All the staff in the Dunkirk NY Best Western were on point. The room was clean, and spacious. Internet worked without issues and there was breakfast every morning for us. Definitely a hotel to return too if ever I need one. Fantastic!
Jacuzzi drain wasn't working properly so water drained out. Door to outside was not closing right so we heard it slammed shut all night and early morning as people headed in and out that side door. Found some random hairs in bathroom on the floor (not mine)
This hotel could be much better with simple cleaning and maintenance checks. Receptionist first night was very helpful, others not so much. Rooms are older, but 1st room had broken shower handle and broken door so got stuck in room, 2nd room had no heat. Had reserved double queen room as I like to have bed choice; however, ended up in king room. Bathroom floor was sticky, carpet needed better vacuuming, mirror had hand prints. A little upkeep would have gone a long way. Breakfast was warmed up french toast, Jimmy Dean microwave sandwich, toast, cereal, juice. Food areas were full of crumbs and a simple wipe down would have been beneficial. Overall it was fine for what I needed for a couple of days; but not good for a longer stay. Also nice that got a 10% discount at Applebees by showing my key. …
The hotel was comfortable, and the front desk was very helpful. Pleasant stay. Close to Fredonia University and easy access to area stores and the University. The 24 hour coffee, tea and juice bar wa a real plus.
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