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DoubleTree by Hilton Hotel Syracuse

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823 Reviews from our TripAdvisor Community

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Showing 816: English reviews
Reviewed 19 October 2015

Such a busy weekend for the DoubleTree but they "tripled" up the effort! So much was going on yet I didn't see a frown and only saw professionals making it happen! I was there with the NYS Women Conference and there were 45 of us. It required hotel rooms, meeting rooms, banquet staff, etc. A+ rating! We had Hailey and...

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Helpful?
Thank Robin B
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Robin B, Thank you for sharing your experience about the Doubletree Syracuse. I’m so pleased to hear that Hallie, Christene, Colleen and Chris made your stay so memorable. We try to make each guest experience an excellent one at our hotel as your satisfaction is important to us. I hope to see you again. Thank you, Thomas Olsen

Fairfax Station, Virginia
Reviewed 16 October 2015

Clean, well-appointed rooms, efficient and friendly staff, easily accessed (right off the NY Thruway), convenient to local attractions (10-15 minutes to Syracuse University - our focal point). Only complaint is discourteous guests who banged doors and spoke loudly when arriving late.

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Helpful?
Thank j k
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear J K, Thank you so much for sharing your experience about the Doubletree Syracuse. I'm glad to hear that you loved our clean and renovated rooms. I'm pleased to hear that you had an excellent stay with us. I hope to see you again soon as you are traveling through Syracuse. Thank you, Thomas Olsen

Reviewed 16 October 2015

I travel for work and I am a frequent Hilton Honor guest at the Doubletree in East Syracuse. I have been staying here for a good 2 years now. Until recently, I have always looked forward to my stay. The staff both in hotel and restaurant have definitely had a negative change in their performance in the past couple of...

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Helpful?
2Thank Ann T
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Ann T, Thank you for sharing your experience with us. We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and I have addressed the issues you mentioned with our housekeeping department. We try to make each guest experience an excellent one at our hotel as your satisfaction...

Potomac, Maryland
Reviewed 15 October 2015

Great place, Customer service is great. The walls are a little thin so expect hearing your neighbors specially when they get busy late night. Stayed there for about 2 weeks within past month. Pretty big parking lot, has nice bar downstairs. Special thanks to Rhonda from housekeeping for shipping out my lost and found securely. Thats what keeps us coming...

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Helpful?
Thank Pathannn
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Uruleworld, Thank you so much for your kind words on your service experience at the Doubletree Syracuse. I am glad to hear that Rhonda in housekeeping was able to exceed your expectations in returning you’re lost and found items. Thank you again for taking the time to review your stay with us. We appreciate your feedback, and hope that...

Toronto, Canada
Reviewed 15 October 2015

After a dismal stay at the Ramada across the street we checked in early at the Double Tree. Chris at the front desk was amazing. She got us setup with a fantastic room on the 7th floor. Then she helped us with directions to a fantastic breakfast restaurant and several tire shops as we had a flat tire.

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Helpful?
Thank Afzal K
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Afzal K, Thank you so much for your kind words on your experience at the Doubletree Syracuse. I am glad to hear that Christene at the front desk was able to exceed your expectations in service. Thank you again for taking the time to review your stay with us. We appreciate your feedback, and hope that you will visit...

syracuse,ny, United States
Reviewed 9 October 2015

the staff was polite and efficient .. the food and drink were excellent at the bar.. the rooms were clean and well thought out and while I didn't use the exercise facilities they looked more than adequate (including attached outdoor and indoor pool ).. moreover, they delivered on what they promised

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Helpful?
Thank Dennis A
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Dennis A, Thank you so much for your kind words on your experience at the Doubletree Syracuse. I am glad to hear that our staff was able to exceed your expectations in service. Thank you again for taking the time to review your stay with us. We appreciate your feedback, and hope that you will visit us again when...

Rocky Point, United States
Reviewed 9 October 2015

Have stayed at this hotel five or six times. My first choice when I visit Syracuse because of the indoor pool and hot tub as well as it's location right off the Thruway. Always satisfied with the hotel.

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Thank John D
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Denise D, Thank you so much for taking the time to post a review of the Doubletree Syracuse. We value your continued visits to our hotel, and I’m glad to hear that you enjoyed our pool. I hope that you will come see us again soon. Safe Travels! Thomas Olsen

Brooklyn, New York
Reviewed 9 October 2015

Got a Priceline deal for $50 / nt for a three night stay Thu - Sun. Great value for the price. 6th floor room with balcony away from the road so minimal road noise. free wifi with no connection issues. Room was clean and well maintained. Housekeeping was great. Gym and indoor pool available. Free morning coffee at the ground...

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Helpful?
Thank xfooey
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Xfooey, Thank you so much for sharing your experience about the Doubletree Syracuse. I'm glad to hear that you loved our clean and renovated room. I'm pleased to hear that you had an excellent stay with us. I hope to see you again soon as you are traveling through Syracuse. Thomas Olsen

Ithaca
Reviewed 6 October 2015

Great service and staff at this location. Room was very clean, restaurant was good. Quiet stay even though the hotel was very crowded. Every interaction with staff was a good one. Would definitely stay here again.

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Helpful?
Thank Ray S
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Jack M, Thank you so much for sharing your experience about the Doubletree Syracuse. I'm glad to hear that you loved our clean rooms. We are also pleased to hear that you had a good experience in our restaurant. We hope to see you again at the Doubletree Syracuse. Thomas Olsen

Rochester, United States
Reviewed 6 October 2015

We found the room and bathroom not wheel chair friendly. Furniture had to be moved, several chair turns to enter the bathroom where as if the door opened flush the bathroom could be entered easier, Bathroom sink was high and the depth made the water controls unreachable. Pre set up for items such as refridge for medicine and extra pillows...

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Helpful?
Thank Cynthia B
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Cynthia B, Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom layout help us make improvements to our guest experience on an ongoing basis. Please accept my sincere apologies for the challenges with the preset items you requested. I hope that you will...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: $167 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Priceline, Odigeo, Orbitz and Travelocity so you can book your DoubleTree by Hilton Hotel Syracuse reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Hotel Style:
#2 Business Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Syracuse staff and other travellers.
2 questions
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5 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel Syracuse staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“fourth floor seems quieter overall, eastern rooms have an elevator and access door direct to parking”
 of 5 bubbles FourLugHero, 14 Nov 2016 | Read review
“I got a room with a balcony on the 4th floor and it was very quiet and easy to get to the lobby.”
 of 5 bubbles cobaltiis, 12 Oct 2016 | Read review
“Use your Hilton Honors points card even if booked on priceline”
 of 5 bubbles GregM958, 26 Sep 2016 | Read review
“Elevators are way in the back.”
 of 5 bubbles davidcI8552HD, 20 Sep 2016 | Read review
“If you like to take the stairs, be aware that there is no one stairwell which goes all the way to the upper floors from the bottom floor.”
  • Thermostat in the room
 of 5 bubbles Gobstopr, 27 Jun 2016 | Read review
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