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Hilton Garden Inn Syracuse

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Hilton Garden Inn Syracuse
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526 Reviews from our TripAdvisor Community

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Showing 520: English reviews
Cornwall, Ontario, Canada
Reviewed 1 week ago

This hotel feels like home. The staff are all amazing and will go out of their way to make you feel welcome. I have stayed here many times and I would highly recommend it. I was ill during this stay and the hotel got the ambulance for me and were very kind, going out of their way when I was...

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Helpful?
Thank Lynn M
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you felt taken care of and we hope you are feeling better! We look forward to welcoming you back to our hotel in the future. And thank you again!

Hockessin, Delaware
HOTEL’S FAVOURITE REVIEW
Reviewed 10 September 2016

I stayed here for just a night while visiting my oldest at Syracuse University. This is a nice option for a comfortable stay. We arrived earlier than expected but had already checked-in via the HHonors app. The front desk staff quickly got us our key and sent us off to our room. I would suggest the two queens room if...

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Thank PMD-321
About Hotel's Favourite Review
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us. We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again!

Westville, Indiana
Reviewed 1 week ago

Overall, the hotel is clean, staff is friendly and welcoming. Food seems a little expensive for what you get. The beds are not good for someone with back problems, hard to sleep on them. Fitness is room is ok, except the tv's keep "losing signal"

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Thank debraannw
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your recent stay with Trip Advisor. We appreciate your feedback regarding our hotel and staff. I will be sure to share your experience with our staff. We look forward to seeing you on your next visit.

Rochester, New York
Reviewed 1 week ago

Our check in went very smooth and the person at the desk was very friendly and informative. We chose the room with the whirlpool room. Our bed was super comfy we also enjoyed the pool it was nice and warm. Also the location and parking were convenient. friendly staff. Satisfied customer.

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Thank midaliar
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us. We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again!

Reviewed 2 weeks ago

We stayed for a NYE party/package. Food was excellent and staff was friendly and helpful. Our room was clean and spacious. The only suggestions was to have a larger room for eating during the buffet. It was a tight fit at the tables during the dinner meal.

Review collected in partnership with Hilton Garden Inn
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Thank 542vickyv
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us. We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again!

Fulton, New York
Reviewed 2 weeks ago

We choose the Hilton garden Inn for a New Years package and were happy with our choice. We arrived Sat afternoon and were greated with a smile at check in and were given our room key cards, we goit to our room to find that we had 2 doubles instead of a king but this was remedied with a phone...

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Thank Larry S
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your recent stay with Trip Advisor. We appreciate your feedback regarding our hotel and staff. We appreciate kind words about our staff. I will be sure to share your experience with our staff. We look forward to seeing you on your next visit.

Reviewed 4 weeks ago

There are no complaints. Room was comfortable, pool area was clean and pleasant, breakfast was delicious with fresh order egg dishes, breakfast meats and waffles, french toast & pancakes as well as the usual fruit, yogurt, etc. The only potential downside is that I didn't see any restaurants nearby, so if that's important to you keep it in mind.

Review collected in partnership with Hilton Garden Inn
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Thank Corinnellawrence
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your wonderful comments about our hotel. We are happy to hear that you enjoyed your stay. I will pass along your comments with our staff. We look forward to your next visit with us.

Troy, United States
Reviewed 12 December 2016

If your looking for a place to stay in Syracuse where the staff and management make you feel at home. You need to check out the Hilton Hotels. I travel a lot for my position and you can never go wrong staying at one of the Hilton Hotels. This would be the same for your family or friends so the...

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1Thank Frances L
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us. We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again!

Valatie, United States
Reviewed 10 December 2016

This hotel was amazing from the staff to the amenities, top notch. The lobby was beautiful and welcoming. The staff was efficient and very helpful. Check in and check out were easy. Breakfast was amazing!

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Thank wendykT2249RE
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found everything to your liking. We look forward to welcoming you back to our hotel in the future.

Wynantskill, New York
Reviewed 29 November 2016

Stayed over 1 night in November... I just want to thank housekeeping for finding my items I left behind... The front desk contacted me immediately... Great staff... perfectly located near the mall and the stadium

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Thank N4433PDritas
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your wonderful comments about our hotel. We are happy to hear that you enjoyed your stay. I will pass along your comments with our staff. We look forward to your next visit with us.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Syracuse, is in the eastern suburb of Syracuse, near companies such as Carrier, New Venture Gear, Bristol Meyer Squibb, and Time Warner Cable. The hotel is situated in the Pioneer office park, offering a campus-like setting. Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please the busy executive or leisure traveler to the Syracuse, New York area are our array of special amenities, including complimentary high-speed internet access with secure PrinterOn remote printing, an in-room hospitality center with microwave, refrigerator, coffeemaker, two dual-line phones with voicemail and data ports, a large work desk, ergonomic chair, On Demand® video, TV video games, complimentary HBO® and a complimentary USA Today® each weekday morning. ... more   less 

Additional Information about Hilton Garden Inn Syracuse

Address: 6004 Fair Lakes Rd, East Syracuse, NY 13057-1372
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: $161 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hilton Hotels Direct, Orbitz, Booking.com, Travelocity and Priceline so you can book your Hilton Garden Inn Syracuse reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton
Hotel Style:
#1 Romantic Hotel in East Syracuse
#1 Business Hotel in East Syracuse
#2 Family Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Syracuse staff and other travellers.
6 questions
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Buffalo, New York
over a year ago
10 months ago
Liverpool, New York, United States
4 months ago
Albany, New York
7 months ago
Rock Hill, New York

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Questions? Get answers from Hilton Garden Inn Syracuse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms next to the elevator may be louder.”
 of 5 bubbles tweedybird26, 31 Oct 2016 | Read review
“Definitely go for a room with two queens on the 2nd or 3rd floors. Away from the lobby noise.”
  • Nice Queen Beds
  • Fridge, Keurig, and Microwave
 of 5 bubbles PMD-321, 10 Sep 2016 | Read review
“Room on the entrance side are much better :)”
 of 5 bubbles Y4155FFadrianag, 26 Jul 2016 | Read review
“Join Hilton Honors and pre choose your room with the app”
 of 5 bubbles TonyS1950, 6 Jul 2016 | Read review
“We always like a flood on first floor so we have access to coffee.”
 of 5 bubbles Robnal123, 19 Jun 2016 | Read review
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