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Hilton Garden Inn Syracuse

618 reviews
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Traveller (53)
Room & Suite (51)
Dining (3)
Overview
  • Excellent62%
  • Very good29%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“wild goose”(7 reviews)
“front desk”(71 reviews)
“room was clean”(31 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Syracuse
Special Offer: Double Points, Every Stay
Hotel deals
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (618)Write a Review
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Show reviews that mention
All reviewswild goosefront deskroom was cleanpool and hot tubbusiness travelerexcellent hotelhotel restaurantgreat place to staybreakfast was deliciousfitness centerdestiny usafrench toasthome away from homepleasant staybusiness tripbreakfast staffcarrier circle
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101 - 105 of 612 reviews
Reviewed 29 November 2016

Stayed over 1 night in November... I just want to thank housekeeping for finding my items I left behind... The front desk contacted me immediately... Great staff... perfectly located near the mall and the stadium

Review collected in partnership with Hilton Garden Inn
Thank N4433PDritas
Response from Bob M, General Manager at Hilton Garden Inn SyracuseResponded 30 November 2016

Thank you for your wonderful comments about our hotel. We are happy to hear that you enjoyed your stay. I will pass along your comments with our staff. We look forward to your next visit with us.

Reviewed 26 November 2016

Good hotel. Enjoyed the staff and amenities. Breakfast was good, for the $9.95. We read the news papers they provided for guests every day, used the washer and dryer, and ate at the restaurant several times. We did not use the gym or the pool,...More

Review collected in partnership with Hilton Garden Inn
Thank kristi r
Response from Bob M, General Manager at Hilton Garden Inn SyracuseResponded 30 November 2016

Thank you for taking a moment to share your experience. I am happy to hear you found everything to your liking maybe next time you will get a chance to check out our pool. We look forward to welcoming you back to our hotel in...More

Reviewed 21 November 2016

Convenient location, restaurant on site, clean rooms and friendly staff. Meets all of my requirements and then some! Menu in restaurant has a nice variety. Breakfast is fast and tasty! Everyone was very helpful and these are some of the most comfortable beds I have...More

Review collected in partnership with Hilton Garden Inn
Thank nancyi119
Response from Bob M, General Manager at Hilton Garden Inn SyracuseResponded 30 November 2016

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us. We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have...More

Reviewed 19 November 2016 via mobile

I stay at Hilton properties all the time for business, usually for the great sleeping bed. This place falls way short, the beds in my room at bed are 15 years old and made for a budget hotel. $145 a night, not free breakfast included....More

Thank John726
Response from Bob M, General Manager at Hilton Garden Inn SyracuseResponded 28 November 2016

Thank you for taking the time to share your experience about your recent stay at our hotel. We are very sorry you were unhappy with your guest room, all of our beds are Hilton approved Serta Sleepers and they have been replaced recently- none of...More

Reviewed 15 November 2016

Comfortable rooms and bed, nice hot tub, pool a bit small but pleasant. Staff are great, location is great for visiting wineries, or shopping. Breakfasts are a nice option to have included, can really fill up and skip lunch.

Review collected in partnership with Hilton Garden Inn
Thank jasoncJ8488BD
Response from Bob M, General Manager at Hilton Garden Inn SyracuseResponded 17 November 2016

Thank you for your recent review with TripAdvisor. We appreciate your feedback on your stay with us. I am happy to hear that you did enjoy your stay and found your breakfast plentiful & delicious. We look forward to your next visits with us.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$99 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in East Syracuse
#1 Romantic Hotel in East Syracuse
#2 Family Hotel in East Syracuse
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$99 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in East Syracuse
#1 Romantic Hotel in East Syracuse
#2 Family Hotel in East Syracuse
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (53)
Room & Suite (51)
Dining (3)
Pool & Beach (3)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Joanne S
26 August 2016|
AnswerShow all 3 answers
Response from HGISyracuse | Property representative |
Hello, We do have the Whirlpool suite that is spacious and we do have many brides use this room to get ready as well as a romantic night after the long wedding receptions.
0
Votes
Agnes H
7 June 2016|
AnswerShow all 4 answers
Response from HGISyracuse | Property representative |
Hello, I am sorry we are not a pet friendly hotel.
0
Votes
Aliho2424
29 February 2016|
AnswerShow all 3 answers
Response from Nilton S | Reviewed this property |
Yes, there is a very nice, huge jaccuzzi in the pool area (to get a nice rest after a day's work.)
1
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12
Room Tips
"Try not to get a room by the elevator or over the restaurant!"
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"I would believe all rooms are quiet."
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"I always pick the top floor."
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"Good location, spacious rooms"
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