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Extended Stay America - Syracuse - Dewitt

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Extended Stay America - Syracuse - Dewitt
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84 Reviews from our TripAdvisor Community

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Showing 84: English reviews
Highland Mills
Reviewed 31 October 2016

2 night stay, Friday/Saturday. Full hotel. Upon checking in greeted by friendly, chatty staff. Not much hotel info given at check in just chit chat, nice person. Upon arriving to our room , for a quick rest then out again we were not disappointed in room size, it had a kitchen and a bathroom with the sink inside the bathroom...

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Helpful?
Thank Janet L
Ottawa, Canada
Reviewed 10 October 2016

I just came home yesterday and I thought I would give the restaurant a fair review as I noticed some unfair ones here now that I experienced it. You have to keep in mind, when you rate a 2.5 stars hotel, you don't rate with the expectation of 5 stars hotel. I found this hotel to be great for the...

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Thank CarletonEyes
Brampton, Canada
Reviewed 15 September 2016 via mobile

I stayed here during the memorial day holiday. The room was noisy, told the hotel and they said the person will check out. In addition, these guys also had issues with the alarm going off during the rain. The fire alarm went off for about 15-20 minutes with no message on the PA system about what was going on. Programs...

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Helpful?
Thank rsharma85
Manager_11525, Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am disappointed at reading you had so many issues during your stay. I can assure you we are working on better serving our guests and your review will help us to do. We would love to have another chance to provide you with...

Reviewed 25 August 2016 via mobile

Room was ok, the staff at the desk was pleasant . We got the room for a good price. If we were staying for a longer time the stove would have been a big plus. The hotel was maintained well though not as modern as other hotels . They freshened up with paint to update the look. Overall I would...

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Helpful?
Thank c m
Manager_11525, Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. It's great to hear that you felt our hotel was well maintained and that you received a good quality room for an affordable price. Thank you again for your review. It would be our pleasure for you to repeat your experience with us...

Toronto, Canada
Reviewed 23 August 2016

It was OK. The location was great as it was near the Thruway. The room was clean and spacious. Checking in & out was easy. My only complaint is that the breakfast was virtually non-existent. They advertised that breakfast was included but only included dry, packaged stuff with coffee and no attendant.

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Helpful?
Thank HCR2848
Manager_11525, Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I would like to thank you for sharing your comments with us. It is disappointing to read the grab-and-go breakfast was not to your liking. Overall, it is good to know your stay was good and you valued your clean, comfortable room. The staff and I would like to thank you again for posting your review. We look forward to...

Toronto, Canada
Reviewed 22 August 2016

Stayed here with my family for one night on our annual road trip to Boston – we each two rooms very close together, and that was quite convenient. The hotel and the rooms were very clean, and very relaxing. The atmosphere was great. The check in process was quick and easy, and the person at the front desk was lovely!...

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Thank syorke25
Manager_11525, Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

Thank you for sharing your experience. It is great to see you and your family were well accommodated with clean, comfortable rooms, amenities, and excellent customer service. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Syracuse, New York
Reviewed 31 July 2016 via mobile

I recently stayed at the ESH in East Syracuse and loved it, I booked it though Priceline as a HOT Deal that was kept hidden until booking. For less than $50 a night it was definitely worth it! From check-in the check-out the staff was very polite and accommodating. The room was very clean, clean linens, clean bathroom. In the...

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Thank DSutton9
Manager_11525, Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

We appreciate you taking the time to write a review of your stay. I am pleased to read that you enjoyed your stay with us, especially at the affordable price you paid. Despite some things not to your liking, I'm glad you stay was not deterred. Once more, thank you for posting your review. We look forward to having you...

Oklahoma City
Reviewed 4 June 2016

Jim was very helpful checking us in early. We learned that we have to asked if we need pots/pans/kitchen utensils/plates etc. - which Jim delivered to our room. The hotel seems old, but clean and everything is in working condition. The only problem that we had was with the noises from the next-door room (watched TV with very loud volume...

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Thank 98sukajalan2
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Still, I am so pleased to read that...

A TripAdvisor Member
Gretna, Louisiana
1 review
Reviewed 30 May 2016 via mobile

First I'll start off by trying to check in and not being allowed to because I have a United States passport, ( versus a New York State ID card ) so I went and got my husband we were allowed to check in but the staff member did not know how to read the drivers license, nor did she know...

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Thank A TripAdvisor Member
Manager_11525, Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

The staff and I read your comments about your stay with us. The lack of service you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we are taking your comment seriously and will begin initiating additional training for our front desk staff moving forward. Thank you very much for bringing this to...

Reviewed 29 May 2016

This feels like an older hotel, recently upgraded... all the basics were covered and the staff was awesome. It was a crazy good deal! You can't beat the fact that you can bring your own grub and eat in!

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Helpful?
Thank diana w
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our fully equipped kitchens and found our hotel to be a great value! I truly appreciate your kind comments about our friendly customer service and will be sure to share your feedback with the entire team. Thank...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Syracuse - Dewitt

Address: 6630 Old Collamer Rd, East Syracuse, NY 13057-1204
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: $111 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Syracuse - Dewitt 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Extended Stay East Syracuse
East Syracuse Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Syracuse - Dewitt staff and other travellers.
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oregon
over a year ago

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Questions? Get answers from Extended Stay America - Syracuse - Dewitt staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors away from entrance”
 of 5 bubbles CarletonEyes, 10 Oct 2016 | Read review
“Had to turn the AC on extremely low temp to cool down the room (#316), but it worked ok”
 of 5 bubbles 84dianaw, 29 May 2016 | Read review
“Bring your own kitchen supplies.”
 of 5 bubbles PastTracks, 10 Dec 2015 | Read review
“Free wifi, free breakfast, free parking, the place was clean and the staff was exceptional...what's not to like?!”
 of 5 bubbles travelerTricia, 27 Oct 2015 | Read review
“Any room is good”
 of 5 bubbles susansonamission, 1 Aug 2015 | Read review
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