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Woodcliff Hotel and Spa

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Woodcliff Hotel and Spa
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487 Reviews from our TripAdvisor Community

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Showing 483: English reviews
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Penfield, New York
Reviewed 2 days ago NEW

I took the family there after a weekday Mass. We could have done the buffet or ordered from the menu. A few went for the buffet and I, along with the remaining few, ordered from the menu. It was great but then again, it's always great there.

Thank cath27x
Rochester, New York
Reviewed 5 days ago NEWvia mobile

I attended a benefit event at the hotel & decided it was better to stay overnight rather make the drive home. I have not been at the hotel for over 25 years so I wasn't sure what to expect but thought it might be dated. I was absolutely wrong! The hotel was well maintained, updated, clean & comfortable. I travel...

1Thank OP-Critic
Reviewed 1 week ago

Hotel is very nice. Above average for the area but far from everything. Restaurant is good but very expensive. Staff is very good and works hard to accommodate you as a guest. Very refreshing to have a helpful staff that go above and beyond. Room needs some work done as windows have leeks around them. Definitely different classes of rooms...

Thank Phyllis H
Reviewed 1 week ago via mobile

Fantastic place to stay! Very pleasant staff and a lovely room. Beautiful views as I was informed it's situated on the highest point in the county. Friends and I enjoyed dinner on the Friday night at Horizons restaurant inside the hotel. Our meal was thoroughly enjoyed by all. I had the lamb and it was beyond amazing. Saturday we went...

Thank Lucy1976
Reviewed 1 week ago via mobile

It's a good hotel with very friendly staff.Indoor pool was good.we had a issue in our booked room so Caci (on duty manager) really helped us by giving us an upgrade to executive room with complementary breakfast vouchers.normal rooms and executive room doesn't have a big difference.executive room is not worth paying more money as only differences I noticed were:bath...

Thank Tayyaba A
Falmouth, Massachusetts
Reviewed 1 week ago

Clean rooms, great location and very friendly staff. Our toilet didn't work when we arrived. They fixed it, must have been the friendliest maintenance man ever and brought up complimentary dessert. Strongly recommend!

Thank mirvingll
New Hartford, New York
Reviewed 1 week ago

My daughter and I recently attend a conference for Teachers Pay Teachers. The layout of the hotel was very accommodating for the event. The pairing between the planning committee and the the hotel appeared to be flawless. Upon arrival Friday night, we sat at the bar area to have dinner. The room extend to a bit to more of a...

Thank Annexoxo
San Diego, California
Reviewed 2 weeks ago via mobile

Our extended family went to Woodcliff hotel for their Sunday brunch. Excellent selection of items on the brunch buffet. The salads were especially good as was the breakfast items. The setting was very comfortable and the view was absolutely beautiful. The only problem was the service. Coffee was not refilled and plates were not removed in a timely manner. The...

Thank Leapfrogisaac
Upstate NY
Reviewed 2 weeks ago

The only place we stay when visiting the Rochester area! Great setting and view perched on the hill overlooking the area. Staff is wonderful and helpful - they aim to please. The rooms, especially on the Executive floor, are decorated quite nicely....luxurious and comfortable. Love that there is a pool year round.

Thank oceans3
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I am so glad you enjoyed our upgraded executive rooms as well as our indoor outdoor pool. We hope to see you again in the near future. Sincerely, Rachel...

Geneseo, New York
Reviewed 3 weeks ago

We stayed here 13 years ago to start our honeymoon so we came back for our 13th anniversary... Staff was fantastic. They shuttled us to our restaurant and when we called they came to get us ... Music in the lounge was very very pleasant and we don't drink but their "virgin" drinks were very enjoyable...

Thank bigjohns47
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. Happy belated anniversary, I am so glad you chose us to celebrate such a special occasion. We hope to see you again in the near future. Sincerely, Rachel MacBride...

149 photos of this hotel

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All Traveller Photos (116)
Dining (2)
Hotel & Grounds (14)
View from Room (12)
Bathroom (15)
Room/Suite (21)
Pool/Beach Area (5)
Other (47)

Management photos: Courtesy of the property manager

All Management Photos (33)
Pool/Beach Area (3)
Dining (4)
Room/Suite (8)
Business Centre/Function Rooms (1)
Hotel & Grounds (5)
Other (12)


  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 

Additional Information about Woodcliff Hotel and Spa

Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Region: United States > New York > Finger Lakes > Fairport
Price Range: $186 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff
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Questions & Answers

Here's what travellers have asked, with answers from Woodcliff Hotel and Spa staff and other travellers.
13 questions
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Brooklyn, NY
5 months ago
Clarence, New York
10 months ago
Clarence, New York
10 months ago
11 months ago
Olmsted Falls, Ohio
over a year ago

See all questions (13)

Questions? Get answers from Woodcliff Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay a lot of money get better room. Rooms on northside have view of Rochester.”
phyllish999, 16 Apr 2017 | Read review
“Executive Floor - 6th!!”
oceans3, 8 Apr 2017 | Read review
“6th floor with a view is a great choice ...”
bigjohns47, 30 Mar 2017 | Read review
“All rooms have a beautiful view”
MCF9011, 4 Feb 2017 | Read review
“We were not guests at the hotel, we dined in the dining room.”
janish567, 26 Jan 2017 | Read review
5 of 5