When I checked in the room and went to bed for the night, I noticed that the comforter was soaking wet in one area. The front desk attendant did not even apologize and was not being overly pleasant as I tried to get new bedsheets and comforter. I also had to remake the bed myself entirely while being extremely tired.
Lee and I were returning home from North Carolina and thought to break up the 13 hr drive with an overnight stay at a pet friendly hotel. Fishkill seemed convenient so we booked the night as we were traveling arriving after 7PM. We were concerned with Covid but all the reviews I had read suggested the hotel had fairly strong Covid protocols in place. The experience did not disappoint. The COvid protocols were evident, the staff were attentive, the property and room were immaculate, and the stay was very affordable. Our two standard poodles had never stayed in a hotel before but they were exceptional as well. It is truly a pleasure to see more hotels being open to guests traveling with their pets and I had no issue with paying the additional fee for the pet. That said, we know our dogs and knew they'd be great guests depsite never having experienced staying in a hotel before. We enjoyed our stay so much, we've booked another stay at a Hyatt House for a trip planned later this year. I've also become a Hyatt rewards member.…
Stayed for a wedding so not really by choice. Over $300 per night for a very old room, terrible breakfast and overall just not a great location. Iron was dirty and nearly stained the clothes. I expected more.
The hotel is decent, the technology & space is old, no toaster,gym & pool are small. However, the problem is how RUDE the staff is- especially the manager of the hotel, Cathy. We were on a long term stay, a total period of 9 months but had to cut it short & leave after 3 months because of the micro-aggressions particularly towards me, a person of color. The incident that finally forced us to leave is this - my husband & I walked into the banquet hall, which was open, not in use & the hotel was empty- on a Sunday evening. We were trying to film a quick video of a ‘How to dribble a soccer ball’ & couldn’t find a good spot anywhere else & it was raining outside. The front desk person walked in & asked us to “get out”, that it was a paid space & we could not use it without permission. We apologized immediately but we told him that he was rude and could communicate the same thing without being so mad at us. He said that he was told that we were creating a nuisance and that was a miscommunication and that’s why I came in "hot”. No point arguing, we left it at that. The next day we were sent emails from the management that it was brought to their attention “that a situation happened in our event space”. So I went to the manager’s office hoping that she could hear our side of the story because definitely there was some miscommunication. When I told her that I found the staff member and the email rude she said “YOU DON’T THINK WHAT YOU DID WAS RUDE? YOU USED A SPACE WITHOUT PERMISSION. I’VE WORKED HERE LONG ENOUGH AND I CONSIDER THIS MY HOUSE. YOU DON’T THINK IT’S RUDE TO WALK INTO SOMEONE’S HOUSE AND USE A SPACE YOU ARE NOT ALLOWED TO?”….. I mean… Just… wow. What we did was a mistake, but how they were treating us was disrespectful and rude. So I didn’t think there was any use in continuing the conversation and I told her, “I guess then it’s better I leave” to which she replied “YES, I DON’T THINK THIS WAS EVER A GOOD FIT”. I cried. As a person of color that stung deeply -the choice of words. She said we weren’t a good fit because we used an open, unused banquet hall space for less than 60 seconds? & when she saw me cry she passed a box of tissues- no apology. The Hyatt desperately needs to train their staff in basic hospitality & while humanity & decency cannot be taught, a training in RACE RELATIONS is a good start. If you have to stay here try communicating with- Lauren, Judy, Jackie- they are wonderful. But as a person of color, avoid HYATT FISHKILL & Cathy…
Hotel was very clean, staff was friendly, and the checkout time was amazing (noon). Had no issues checking in or checking out, room was wonderful and clean, and the staff made sure we felt welcome and answered all of our questions.
We came for a friends wedding and had a pleasant stay. Please be prepared to go out for coffee in the morning. Also, watch out when showering in the bathtub! It’s pretty slippery! We slept really well, everything was clean, the service was excellent.
My experience got worse referring to condition of room. The furniture was old and peeling there was what appeared to be droppings in the bathroom the tile in the bathroom was loose and dirty When I pulled back the cheap to get into the bed the mattress was ripped with brown stains on it I was afraid something maybe living inside I have media tly requested a room change and they accommodated me to a 'better' room. I immediately checked out the next day and interrupted by 4 day/3night stay.
We stayed with our little kids for a convention. It was fantastic. The hotel was clean and in great condition. Everyone we encountered were incredibly accommodating and friendly. Overall a wonderful experience.
We booked four rooms for a weekend family wedding and were very happy with the high level of service provided and the comfort of the rooms. Loved being able to walk to a Walmart across the parking lot for forgotten items and walking a block to Starbucks, Dunkin Donuts, Cracker Barrel, and the Diner (excellent food, but get there early - it's popular). Great Hyatt stay!
If you are looking for a hotel in the area, this one is very clean and nice for the price. Nothing exciting but if you aren't going to be in the room a ton - lots of room. Free breakfast in the am was an especially valuable touch as we were leaving early and had little time. Would stay there again if I were in the area!