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Gees, where to start. My husband and I were traveling to West Point Military Academy for our daughters NY State Rifle Competition and decided to stay here instead of the Days Inn where the team was staying. BIG MISTAKE! We drove 4 1/2 hours to...More
2 Thank tlc2ny
Response from Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West PointResponded 8 March 2016
I appreciate your taking the time to provide feedback regarding your very brief stay at the property and assure you that I will review the log books and rooms in which you were placed to evaluate where we can make improvements.
This property is one of the better options near the US Military Academy. It is a standard, if older, Holiday Inn Express that offers a clean room and quiet setting. There is a BBQ restaurant within a 3-5 minute walk that he good food options....More
Response from Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West PointResponded 21 February 2016
Thank you for taking the time to review our property. We appreciate your business and are happy that you found your room clean and the setting quiet. We hope you will return again soon.
Have a young soldier who died unexpectedly and was being buried up at West Point at the last minute and the hotel was fully booked, That's understandable, but they would not even attempt to wait list anyone for the funeral, saying it's there policy not...More
6 Thank Gregg M
Response from Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West PointResponded 10 January 2016
We are truly sorry for your loss and understand during this time of grief how difficult making arrangements is. We wish we had been able to accommodate your need for hotel rooms. We are not like every other Holiday Inn as you mentioned. We are...More
Great spot. It's definitely consistent with the Holiday Inn franchise. Clean, comfortable and great service. The "fitness facility" could use some upgrading. The staff are knowledgeable and happy to give advice on local restaurants. The room was clean and check in was smooth.
1 Thank TravellingCurmudgeon
Response from Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West PointResponded 27 December 2015
Thank you for your 5 star review of our property. We appreciate your feedback and are pleased that you found us to be consistent with the franchise standards. We hope you will return again soon for another visit as we value your patronage.
Spent the weekend at the HIE to attend a family wedding. The front desk staff was very personable and helpful. We were given a room on the first floor very close to the lobby and I was a bit skeptical about noise. I must say,...More
Response from Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West PointResponded 16 December 2015
We very much appreciate your taking the time to review our property. Your feedback is very helpful and we will look into the aesthetic (maintenance) concerns you have mentioned. We were very honored that Santa was willing to come to our property during the busy...More
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Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$138 - US$289 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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