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Mercure London Staines-upon-Thames Hotel

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Mercure London Staines-upon-Thames Hotel
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661 Reviews from our TripAdvisor Community

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Showing 604: English reviews
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Warrington, United Kingdom
Reviewed 3 days ago NEW

I last stayed here 29 years ago so when we needed to come to the area I looked on booking.com and found this place. Well why not go back to what was once a great hotel for business's stays. This time it was pleasure and it fitted in perfectly with our trip, also we could bring the dog. Everything worked...

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Thank haigh48
Reviewed 1 week ago via mobile

I stayed at this hotel for one night for bed and breakfast. When arriving at the hotel I was told the restaurant would be closed due to low numbers and food would be served in the bar. Having waited nearly twenty five minutes for a member of staff to serve me I decided to arrange room service which was awful....

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Thank Tkw8
Oldham, United Kingdom
Reviewed 1 week ago

Stayed 2 nights over NYE - upgraded to a deliuxe room which was ok and spacious but room was poorly cleaned. Blood stained towels, lip stick on glasses & hairs in used dressing gown. I had to address it twice with hotel after they did nothing to resolve. They did offer free drinks vouchers & no upgrade free bonus points...

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Thank CHRIS H
Christchurch, United Kingdom
Reviewed 3 weeks ago

Stayed here for just one night and had booked classic room, on arrival check-in was fine as I had done it online the day before. Room on first floor (75) and was ok in size with tea/coffee making facilities and was surprised when we saw we had a river view and even balcony which I gather is a supplement if...

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1Thank Tom W
Reviewed 3 weeks ago

Stayed for a week with Mark F listed below and a few others.. Upon arrival we were greeted by Alicia who is one of the most efficient and friendliest receptionist i've encountered.. So often it can be problematic when staying on business, not here ! One of the other bug bears of regular stayers in hotel are the beds. So...

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1Thank Glenn R
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Glenn Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Staines-upon-Thames. I look forward to welcoming you back at The Mercure Thames Lodge Hotel. Kind regards, Eric-Enno Snel General Manager

London, United Kingdom
Reviewed 4 weeks ago

I loved this hotel. I had a wonderful room which was very spacious and beautifully decorated. I loved how it opened out to the river and the garden. The hotel had such a lot of character and the bar area and common areas felt very luxurious, grand and had a lot of character - and also tied into the local...

Review collected in partnership with Accorhotels.com
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Thank Adam D
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Adam Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Staines-Upon-Thames. I look forward to welcoming you back at Mercure Thames lodge Hotel. Kind regards, Eric-Enno Snel General Manager

Reviewed 4 weeks ago via mobile

Stayed here for 2 nights on business with a colleague. We thought the hotel was great. Lovely comfortable rooms with good facilities. Food in the restaurant was very nice. The peri peri chicken burger was very good. I would also recommend the chocolate brownie with hazelnut ice cream. Breakfast is important to us when we work away and it didn't...

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Thank Mark F
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Mark Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Mercure Thames Lodge Hotel in Staines-Upon-Thames and look forward to welcoming you back again soon. Kind regards, Eric-Enno Snel General Manager

southwest
Reviewed 14 February 2017

Mecure offer the best pricing on their website. Avoid comparison sites. Club members get additional 10% discount so worth joining. As members we get all sorts of discount/free vouchers as well. Sometime breakfast vouchers, two for one cocktails and various dinner offers. All worth considering. Check fab. They make us feel like old acquaintances. All staff try to assist.

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Thank cazclem
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear cazclem Thank you for taking the time to write a review. I am pleased that you enjoyed your stay and look forward to seeing you again in the near future. Kind regards Eric-Enno Snel

Paris, France
Reviewed 12 February 2017

NICE CHARMING HOTEL A Little bit old fashion with good bed but poor Bathroom Deception with the food which is very commonly served and often incompletelly dressed or elaborated . Service : laisse à desirer

Review collected in partnership with Accorhotels.com
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Thank Hugues D
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Hugues Thank you for taking the time to write a review about your recent visit to at Mercure Thames Lodge. I’m delighted that you enjoyed your stay and we have noted your comments, which we are addressing. Kind regards, Eric-Enno Snel General Manager

South Devon
Reviewed 12 February 2017

We have spent a few nights here at this hotel on various occasions over the past couple of years. We always find the staff welcoming, the rooms clean and comfortable. Breakfast in their river view restaurant is always fresh and with very friendly staff too. The bar is generally quiet, with comfy sofas and a tv if required.

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Thank SouthDevonTracker
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear SouthDevonTracker Thanks for your review. I’m glad you had a good stay with us at Mercure Thames lodge Hotel in Staines-Upon-Thames and I hope to see you on your next trip. Kind regards Eric-Enno Snel General Manager

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Set on the River Thames, this town centre hotel offers 79 en suite bedrooms. Only 3 miles to Thorpe Park and 12 miles to Heathrow with easy connections to Central London, Twickenham and Windsor. The restaurant & terrace bar offer a panoramic view of the river. . Easy access via the M25, with free parking (30 spaces) & free mooring. Free use of our local leisure centre (Gym, indoor pool & Jacuzzi) ... more   less 

Additional Information about Mercure London Staines-upon-Thames Hotel

Address: Thames Street, Staines TW18 4SJ, England
Region: United Kingdom > England > Surrey > Staines
Price Range: $133 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Staines-upon-Thames Hotel staff and other travellers.
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Questions? Get answers from Mercure London Staines-upon-Thames Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with view of river are extra, great view of the Thames over Breakfast !”
 of 5 bubbles glennr241, 27 Feb 2017 | Read review
“Become a member.”
 of 5 bubbles cazclem, 13 Feb 2017 | Read review
“River views are the best especially at the weekend when you can view a lot of activity on the river.”
 of 5 bubbles SouthDevonTracker, 12 Feb 2017 | Read review
“Ask for a river view.”
 of 5 bubbles mcmullanjen, 9 Feb 2017 | Read review
“River views but these are expensive and ground floor if you have heavy luggage”
 of 5 bubbles annerE5777OU, 1 Feb 2017 | Read review
5 of 5