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Mercure London Staines-upon-Thames Hotel

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Mercure London Staines-upon-Thames Hotel
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645 Reviews from our TripAdvisor Community

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Showing 588: English reviews
London, United Kingdom
Reviewed 1 week ago

My boyfriend and I came here for a wedding reception, the restaurant was decorated beautifully and the food was absolutely delicious, the staff are very accommodating when it comes to dietary needs and all beautifully presented. We didn't stay the night as we live in the next town but the hotel parking is very small. However there is a park...

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Helpful?
Thank lucinda242015
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear lucinda242015 Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Mercure Thames Lodge Hotel and look forward to welcoming you back again soon. Kind regards, Eric-Enno Snel

France
Reviewed 2 weeks ago via mobile

Great stay at the hotel. Upgrade to Privilège room well worth the extra. Well furnished room. Bathroom shower and bath option. Mini bar available and Nespresso café machine was good. In room safe available too. Staff welcoming. Would recommend.

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Helpful?
1Thank Carol W
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Carol I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards Eric-Enno Snel General Manager

Sheffield, United Kingdom
Reviewed 2 weeks ago

My husband and i visited after xmas. The hotel is well placed for Staines and Heathrow. I was disapointed by the condition of the hotel. It appeared long overdue re decorating. Our rooms walls were dirty, with something splashed down the wall. the paintwork was patched up. One wall had a feature wallpaper which appeared to have been put up...

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Helpful?
Thank kinvy
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear kinvy Apologies for not living up to your expectations. We’ll look into things, and I hope we can welcome you back some time in the future. Do feel free to call me on 01784 454 858 or email me on h6620@accor.com to discuss further. Kind regards, Eric-Enno Snel, General Manager

Palm Coast, Florida
Reviewed 3 weeks ago

My husband and I stayed at this hotel this past August. It was exceptionally hot for August (according to the locals). This hotel did not have air conditioning in the rooms, so it was extremely hot and uncomfortable. The room we were in on the first floor could use an update. The hotel itself is an old building, but has...

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Helpful?
Thank Eileen J
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Eileen Thanks for leaving your thoughts here about your stay from four month ago. The team and I are very pleased about your comments about the friendly and helpful Staff and the breakfast service. We also have taken note of your other comments. Kind regards, Eric-Enno Snel

Surrey, United Kingdom
Reviewed 7 December 2016

I had the sad task of arranging my Dad's wake and my family wanted the Thames Lodge. I met with the lovely Danijella who was so professional and understanding, explaining menu choices and showed us a suitable room. Even more understanding when we had to add more numbers from when we first booked, no problem. And because of more numbers...

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Helpful?
Thank Di T
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Di T I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future for a different family function. Kind regards, Eric-Enno Snel General Manager

Horsham, United Kingdom
Reviewed 6 December 2016

Had a short stay with the friends. We arrived very late, just before midnight. Patrick checked us in. He was polite, professional and quickly checked us in. He asked if we need help with the luggage, explained about the hotel service and breakfast hours next day. We did not have luggage, but it was nice when he offered a help...

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Helpful?
Thank sunny2sully
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear sunny2sully My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. We look forward to welcoming you back at the Mercure Thames Lodge Hotel. Kind regards, Eric-Enno Snel General Manager

Ramsgate, United Kingdom
Reviewed 5 December 2016

Started off with having to ask if there is additional parking as there car park was full and was told that unfortunately i have to park in the payed council car park and will have to come back out early morning to renew the ticket and they do not offer a long stay option. Checked in after a fantastic day...

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Helpful?
1Thank lchamp670
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear lchamp670 Many thanks for your comments. We appreciate all feedback and are glad you enjoyed your stay. I’ll look into the points your raised personally, and in the meantime, I hope we can welcome you back to the Mercure Thames Lodge Hotel very soon. Kind regards, Eric-Enno Snel General Manager

Dubai, United Arab Emirates
Reviewed 29 November 2016

I stayed in this hotel 2 weeks while on an official trip Staines. The hotel is known as Thames Lodge, but its more than that. Although its an old structure, the rooms are equipped with pretty newer fittings. The hotel does not have lift so you have to carry the luggage through the narrow stairs. The receptionists are friendly ,...

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Helpful?
Thank philip_dxb
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear philip_dxb We at the Mercure Thames lodge Hotel very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and having noted all your comments. We look forward to welcoming you back in the near future. Regarding the VAT invoice - We were not able to provide you a vat invoice as you did not pay...

Peterborough, United Kingdom
Reviewed 25 November 2016

The lady on reception spoke very good German to the guest before me, very impressed. Check in good. Room old"ish" but clean and tidy, bathroom area no problems. Went down for some food in the restaurant. Limited menu but the quality was good. Service quick, desert fine. No noise from anywhere. Car park limited at the front. Good location in...

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Helpful?
2Thank harvey3705
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear harvey3705 Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at Mercure Thames lodge Hotel. I hope we can be part of your future travel plans. Kind regards, Eric-Enno Snel General Manager

Dudley, England, United Kingdom
Reviewed 24 November 2016

My daughter and I planned a halloween weekend at Thorpe Park. The hotel was just 3 miles away.Tthe outside was not great but our room was lovely, very well maintained as was all the areas I saw and immaculately clean. The breakfast room was really nice as was the breakfast itself. A very nice hotel

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Helpful?
Thank Sheryl B
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Sheryl B Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay and we hope to see you again soon. Kind regards, Eric-Enno Snel General Manager

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Set on the River Thames, this town centre hotel offers 79 en suite bedrooms. Only 3 miles to Thorpe Park and 12 miles to Heathrow with easy connections to Central London, Twickenham and Windsor. The restaurant & terrace bar offer a panoramic view of the river. . Easy access via the M25, with free parking (30 spaces) & free mooring. Free use of our local leisure centre (Gym, indoor pool & Jacuzzi) ... more   less 

Additional Information about Mercure London Staines-upon-Thames Hotel

Address: Thames Street, Staines TW18 4SJ, England
Region: United Kingdom > England > Surrey > Staines
Price Range: $127 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Staines-upon-Thames Hotel staff and other travellers.
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Questions? Get answers from Mercure London Staines-upon-Thames Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room looking over the Thames and not the road”
 of 5 bubbles lucinda242015, 10 Jan 2017 | Read review
“ask for a river view”
 of 5 bubbles sunny2sully, 6 Dec 2016 | Read review
“If you are planning on bringing luggage, ask for a low floor room.”
  • one of the holes in my room!
 of 5 bubbles lchamp670, 4 Dec 2016 | Read review
“Room would but hot in summer”
 of 5 bubbles 45sherylb, 23 Nov 2016 | Read review
“Ask for riverside”
 of 5 bubbles janinehedges, 13 Nov 2016 | Read review
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