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Mercure London Staines-upon-Thames Hotel

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Traveller (202)
Room & Suite (71)
Dining (6)
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Overview
  • Excellent22%
  • Very good38%
  • Average22%
  • Poor12%
  • Terrible6%
Travellers talk about
“thorpe park”(124 reviews)
“mini fridge”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
Additional information
Offers from Mercure London Staines-upon-Thames Hotel
Special Offer: CHEAPEST ONLINE RATES!
Offers from Mercure London Staines-upon-Thames Hotel
Special Offer: CHEAPEST ONLINE RATES!
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (775)
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All reviewsthorpe parkmini fridgea river view roompackage dealbuffet breakfastbus stationan upgradetown centreground floortheme parkwedding receptionlovely hotelfree parkingstayed here for one nightstaines upon thameswould stay againlots of choice
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11 - 15 of 709 reviews
Reviewed 3 weeks ago via mobile

Small room overdue for redecorating. Tiny wardrobe. No air conditioning and no window to open so had to sleep with balcony door open. Near to railway bridge with noisy passing trains. Won’t be staying there again! Small free car park and close to town centre...More

Thank 186254John_B
Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 3 weeks ago

Dear 186254John_B I'm sorry we failed to live up to your expectations. The team and I at The Mercure Staines-upon-Thames appreciate your feedback, though. Please feel free to call me or email me on h6620-gm@accor.com to discuss further. Kind regards, Eric-Enno Snel General Manager

Reviewed 3 weeks ago

Overall my experience was average, I felt the decor needs freshening up and the bar needs checking as I had a bad pint of beer which was returned and replaced, however the replacement was only slightly better. Parking is very difficult as the carpark is...More

Thank Jim H
Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 3 weeks ago

Dear Jim H, Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we...More

Reviewed 18 May 2018 via mobile

I recently stayed here whilst on business. I specifically chose this hotel as I used to live in Staines and know the hotel and area very well. However I was extremely disappointed as it is now extremely tired looking and dirty in both the bedrooms...More

Thank Ian O
Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 3 weeks ago

Dear Ian O Apologies that on this occasion you were disappointed with your stay at The Mercure Staines-upon-Thames. I will look into this matter, but in the meantime, feel free to contact me to discuss this further. Kind regards, Eric-Enno Snel General Manager

Reviewed 16 May 2018 via mobile

I stayed here for a few days on a recent business trip, ideally situated for our office. The prices are competitive the staff attentive and friendly and well turned out rooms. The food in the hotel was very good, I did eat out at a...More

Thank stewbuch1872
Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 3 weeks ago

Dear stewbuch1872 I'm very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards, Eric-Enno Snel General...More

Reviewed 14 May 2018

We had room 5 on the ground floor that had French Doors leading to a grassed area by the river, however, due to the towpath would prefer room above with balcony. The room was dark and the bathroom looked somewhat grimy by the bath, probably...More

Thank derry162
Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 3 weeks ago

Dear derry162 I’m sorry we failed to live up to your expectations. The team and I at Mercure Staines appreciate your feedback, and we are addressing the issue. We appreciate your sharing your concerns, and it is our hope that you will give us the...More

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About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Laundry Service
Conference Facilities
Dry Cleaning
Banquet Room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$84 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$84 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (202)
Room & Suite (71)
Dining (6)
Pool & Beach (5)
Questions & Answers
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Itsitaleigh
17 October 2017|
AnswerShow all 4 answers
Response from gilles h | Reviewed this property |
better call directly the Hotel,
0
Votes
hnicholas69
15 August 2017|
AnswerShow all 2 answers
Response from Mary G | Reviewed this property |
Hi I do not think that will be a problem they have a room behind reception to store luggage
2
Votes
hnicholas69
15 August 2017|
AnswerShow all 7 answers
Response from PreacherKane | Reviewed this property |
Would recommend you be careful about the car park. There are limited spaces and there's a public car park next door, but it's unmonitored. Although the area doesn't feel like a high-crime location, it pays to be careful... More
0
Votes
Room Tips
"Remember to ask if you want a view of the Thames."
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"A room overlooking the Thames is the best"
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"Ask for a room with a river view as far from the rail bridge as possible"
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"Take the river side rooms. You will have to pay a little extra."
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