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24/12/2017 25/12/2017
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    Mercure London Staines-upon-Thames Hotel

    Thames Street, Staines TW18 4SJ, England
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    24/12/2017 25/12/2017
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    Traveller (194)
    Room & Suite (60)
    Dining (7)
    • Excellent22%
    • Very good39%
    • Average22%
    • Poor11%
    • Terrible6%
    Travellers talk about
    “thorpe park” (120 reviews)
    “mini fridge” (8 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Non-Smoking Hotel
    Room Service
    Pets Allowed
    Facilities for Disabled Guests
    Conference Facilities
    Dry Cleaning
    3.0 Star Hotel
    All hotel details
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    24 Dec25 Dec
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (745)
    There are newer reviews for Mercure London Staines-upon-Thames Hotel
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    11 - 15 of 681 reviews

    Reviewed 9 November 2017

    Very good location for river walks and town centre shopping. Hotel rooms a bit dated. but overall good. Recommended generally good but not out of the ordinary. Would certainly stay again if I needed accomodation in the Staines upon Thames area.

    Thank Terry C
    Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 2 weeks ago

    Dear Terry C I’m so glad that you had an enjoyable time during your stay at The Mercure Thames Lodge Hotel. I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel

    A TripAdvisor Member
    Reviewed 27 October 2017 via mobile

    After a long day at Thorpe Park Fright night, we retired to the Mercure for a restful sleep. The hotel was perfect, our room had a Juliette balcony and a lovely big bed! We slept so well. Breakfast was very good, the views were excellent!...More

    Thank A TripAdvisor Member
    Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 31 October 2017

    Dear Guest Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Mercure Thames Lodge Hotel. I look forward to welcoming you back. Kind regards, Eric-Enno Snel

    Reviewed 23 October 2017 via mobile

    Stayed at this hotel as part of a Thorpe Park break. Everything is looking a bit tired, chipped paint, stained curtains. We stayed in room 24, which suffered from having the beds next to the corridor. The train could also be seen and heard from...More

    Thank Victoremanuel1965
    Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 24 October 2017

    Dear Victoremanuel1965 I am sorry that on this occasion you were disappointed with your stay at The Mercure Thames Lodge Hotel in Staines Upon Thames. I treat all feedback with the utmost seriousness and am currently investigating the matter. Feel free to call or email...More

    Reviewed 22 October 2017 via mobile

    Firstly I'll start with the good ... our room was a really good size & breakfast was nice! However if you have a wedding, it would be nice to be informed before you decide to stay here. As our room was near the disco, &...More

    Thank Becky C
    Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 24 October 2017

    Dear Becky Thank you for taking the time to write a review about your recent visit to at Mercure Thames Lodge Hotel in Staines Upon Thames. Please feel free to let us know immediately if you have any concerns during your stay in the future....More

    Reviewed 18 October 2017

    This hotel has certainly seen better days! The recption iok but behind the scenes the hotel needs a deep clean. Carpets in passageways are stained and looks like they have been for some time. Coul ddo with a lick of paint in public areas. The...More

    Thank 232neil333
    Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 24 October 2017

    Dear 232neil333 Thank you for your comments. I can assure you the matter is being looked into. Feel free to call or email me on h6620-gm@accor.com to discuss this further. Kind regards, Eric-Enno Snel General Manager

    Sofitel London Heathrow
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    4.9 km
    The Swan Hotel
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    #1 of 5 hotels in Staines
    0.3 km
    The Boleyn Hotel
    278 reviews
    #4 of 5 hotels in Staines
    0.3 km
    Travelodge Staines
    292 reviews
    #5 of 5 hotels in Staines
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    • Top amenities
    • Restaurant
    • Room Service
    • Free Parking
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Meeting Rooms
    • Laundry Service
    • Conference Facilities
    • Dry Cleaning
    • Banquet Room
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Price range
    • US$91 - US$167 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 88
    • Reservation Options
    • TripAdvisor is proud to partner with ACCOR, Travelocity, Hotels.com, Booking.com, Agoda, Expedia, Orbitz, Hotwire, Cancelon, TripOnline SA and HotelQuickly so you can book your Mercure London Staines-upon-Thames Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Surrey >
    • Staines
    • Also Known As
    • Mercure Thames Lodge Staines Hotel Staines ,
    • Mercure Thames Hotel Staines ,
    • Accor Thames Hotel Staines
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    Traveller (194)
    Room & Suite (60)
    Dining (7)
    Pool & Beach (5)
    Hotel & Grounds (134)
    Bathroom (10)
    Business Centre & Event Rooms (1)
    Nearby HotelsSee all 5 hotels in Staines
    The Swan Hotel
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    The Boleyn Hotel
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    Sofitel London Heathrow
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    17 October 2017|
    AnswerShow all 4 answers
    Response from gilles h | Reviewed this property |
    better call directly the Hotel,
    15 August 2017|
    AnswerShow all 2 answers
    Response from Mary G | Reviewed this property |
    Hi I do not think that will be a problem they have a room behind reception to store luggage
    15 August 2017|
    AnswerShow all 7 answers
    Response from PreacherKane | Reviewed this property |
    Would recommend you be careful about the car park. There are limited spaces and there's a public car park next door, but it's unmonitored. Although the area doesn't feel like a high-crime location, it pays to be careful... More
    Room Tips
    "Try to get a river view for a quieter room. (Stay in summertime for a nice view!!)"
    Read review
    "Avoid or ask for a room in the extended part of the property."
    Read review
    "Don't stay here never again will I stay here"
    Read review
    "If you could get a quiet room on the river side of the building that may be better"
    Read review
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