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Comfort Inn & Suites

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146 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Inn & Suites
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Showing 144: English reviews
D c
Reviewed 22 May 2015

Stayed here as it was pet friendly. Little did I know that there would be an open can of cat food left in the closet. Obviously, attention to room cleanliness is not a priority of the staff. Also, hotel seems to be housing some work crews who were having a barque at the side entrance so unloading car was rather...

Thank Marydruppie
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for reviewing our property. I would like to apologize for the cleanliness of your room, we are working with our staff everyday to ensure this does not happen to another guest. I hope in the future you will give us another try.

Toronto, Canada
Reviewed 20 May 2015

Rooms was recently refurbished – good beds, new carpets, sofa and table and spacious. Bathroom about the norm for this grade of hotel. Signs of ongoing work in the halls but no work or noise while we were there. Pool was a good size if a bit cold, lots of towels available. Breakfast was about as expected and similar to...

Thank Rodney M
Renee D, General Manager at Comfort Inn & Suites, responded to this review

I want to thank you for reviewing our hotel and appreciate your feedback. We have recently made some changes in our front desk staff in regards to the employee interaction you had check out. I sincerely apologize about that. I hope you will come back and stay with us again in the future.

Chestnut Hill, MA
Reviewed 19 May 2015

In mid-May 2015 I was exploring options for staying in the Hamburg, NY area in July 2016. I looked at TA and narrowed my choices somewhat. Since I have a Choice Hotels "Privileges" membership, I usually look there first. I tried to book a room at the Hamburg property through Choice Hotels for a stay in 7/2016, but apparently didn't...

Thank ExGMan
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review our property. We do have a 24 hour cancellation policy on all of our reservations. If the room is not cancelled by 3 pm the day before arrival it would have been billed as a no show. If you need anything further please contact me directly. Thank you.

Montpelier, Idaho, United States
Reviewed 18 May 2015

The beds were newer and just right. The room was very clean. It had the quietest a/c unit ever! I would definitely recommend this motel to everybody. My only complaint would be that the breakfast was lacking.

Thank Ken Y
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review our property. I am glad you enjoyed our newly renovated rooms. We do have mini suites which have a microwave and a mini fridge, as well as standard rooms which do not. Thank you for staying with us.

Washington, Pennsylvania
Reviewed 17 April 2015

we stayed here easter weekend, the hotel is under renovation, drywall in hallways dust everwhere. we used the pool it was ok a little cold but served the purpose. breakfast ok will stay again after its done. there are lots of other hotels in the area

Thank eric w
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for writing a review of our property. I'm glad you are willing to stay with us again after the renovation is complete. I look forward to hearing your feedback on the renovated rooms.

Dublin, Ohio
Reviewed 8 April 2015

Stayed here several times and was always pleased until this week. New rooms do not have dressers - only 2 small drawers which barely accommodate underwear. These drawers are in the same 'cabinet' that house the microwave and refrigerator. Our room did not have a chair, only a loveseat large enough for 1 person or 2 small children. I always...

Thank Connie D
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for providing us with your feedback, we will use it as a training tool for the staff and to better our hotel for future guests. I'm very sorry we did not exceed your expectations during this stay with us. I hope you will give us another try in the future.

Cuba, Missouri
Reviewed 27 March 2015

I travel extensively for my job. I checked into the Comfort Inn & Suites in Hamlin NY. My room was infested with ants. After much discussion with inadequate staff my room was changed, 3 TIMES!!!! Each room was infested and the staff told me to bad to go someplace else. I was polite but clearly frustrated. The staff had no...

2Thank Mike G
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Choice Privileges member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you...

Port Washington, New York
Reviewed 21 February 2015

We needed to stay in a hotel over Christmas because there was no room to stay with family. On our drive to Western, NY I did a search of hotels on my smart phone, in the Hamburg, NY area. Because we waited till the last minute to figure out our accommodations, there was a lot of pressure to find something...

2Thank Mfsnyder11050
Warren, Pennsylvania, United States
Reviewed 5 January 2015

We stayed in Hamburg for the night on Christmas Eve. We decided to give the hotel a chance, in spite of the mixed reviews. The check-in process went fine. The clerk shared that there was a dog at one end of the hotel, so she is purposely putting us at the opposite end (nice!). The room was clean and comfortable,...

2Thank Deborah M
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review your recent stay at our hotel. On behalf of our entire team, I would like to thank you for staying. I am glad you enjoyed our hot breakfast. Your satisfaction is important to us and we will be using the feedback you provided to ensure we offer an exceptional experience for our...

Madison, Wisconsin, United States
Reviewed 29 December 2014 via mobile

The other reviewers who said the rooms were too hot were right. Turning down thermostat to 60 had no discernible effect. We finally turned off heater. Granted it is an unseasonably warm december but still the hot room made it hard to sleep. Which was the main purpose of the one night stay during long drive. Front desk friendly and...

2Thank Julia I
Renee D, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to fill out a survey. We use guest comments as a training guide for our staff to improve our hotel for future guests. I am glad you were able to enjoy our hot breakfast. I hope you would be willing to give us a try again the next time you are in the area.

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Hotel & Grounds (5)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Conveniently located off I-90 just a short drive to downtown Buffalo, Buffalo Bills Stadium and the Hamburg Fair Grounds. Newly renovated in 2015 to enhance your stay. Enjoy our indoor heated pool, exercise room and business center. Take advantage of our mini fridges and microwaves in our suites. ... more   less 

Additional Information about Comfort Inn & Suites

Address: 3615 Commerce Pl, Hamburg, NY 14075-3638
Region: United States > New York > Hamburg
Price Range: $92 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 61
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Also Known As:
Comfort Hotel Hamburg
Comfort Inn And Suites
Comfort Inn Hamburg
Hamburg Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites staff and other travellers.
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Questions? Get answers from Comfort Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there all good”
 of 5 bubbles raymondhubble, 28 Nov 2016 | Read review
“King suites are nice if (and it's a big if) everything is working properly.”
 of 5 bubbles crashdummy61, 2 Jun 2016 | Read review
“Thurway is extremely close, ask for a room as far from highway as possible”
 of 5 bubbles 837miked, 16 May 2016 | Read review
“was on the second floor, was quiet.”
 of 5 bubbles nancyr329, 10 Sep 2015 | Read review
“All rooms doesn't have refrigerator or microwave. Ask for a room with a refrigerator & microwave.”
 of 5 bubbles Kennyburd56, 28 Aug 2015 | Read review
5 of 5