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It was OK, maybe a little less than OK.
The hotel was very quiet, and it almost seemed that we surprised the front desk staff. He came out from the back, wiping his hands as he chewed (this happened a couple of times ... it...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Suites HamburgResponded 5 January 2016
Thank you for providing us with a very considerate review and thank you for staying with us. I am happy that you had a pleasant check in experience and that you liked our rooms. However, please let me apologize that the level of...More
A great place to stay, convenient restaurants nearby, easy access from the highway, helpful staff, great breakfast, very clean rooms, very good beds (and that is VERY important to me and a restful night). The motel was quiet, a very nice stay overall. I would...More
We booked this hotel because it had a pool. When my husband checked in at 8:15 he asked when the pool closed and he was told it closed at 9. We hurried to our room so the kids could swim. We arrived to the pool...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Suites HamburgResponded 14 December 2015
Dear Rae B,
First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with the poor hours and customer service. We’d like to obtain some...More
Staff was very friendly and helpful. My room was super clean and comfortable. My biggest complaint was the pool closed at 9:00pm. We made it back to our room after a dinner out expecting to unwind at the pool. All suited up and voila!!! It...More
Stayed for one night at this property because of its proximity to my meeting the next day. The lobby was clean, bright and well lit. The rooms were also clean and large. I was a bit dismayed at the price but I stayed anyway. The...More