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Best Western Rochester Marketplace Inn

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Traveller (30)
Room & Suite (30)
Dining (5)
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Overview
  • Excellent31%
  • Very good36%
  • Average19%
  • Poor8%
  • Terrible6%
Travellers talk about
“cookies”(23 reviews)
“free breakfast”(22 reviews)
“room was clean”(26 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Airport Transportation
Suites
2 Star Hotel
All hotel details
Offers from Best Western Rochester Marketplace Inn
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (453)
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Traveller rating
139
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139
146
85
39
28
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All reviewscookiesfree breakfastroom was cleanyogurtworking orderfridge and microwaveconvenient locationwould stay againfirst floorone night stayhot breakfastupon checkjefferson roadparking lotsticky ribsdesk clerknew york
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1 - 5 of 437 reviews
Hotel's Favourite
Reviewed 2 weeks ago via mobile

We were placed in the king suite , but after unpacking we found that the toilet would not flush. Front desk staff tried to find a plunger . We then moved to another room with 2 beds. Beds were comfortable and we enjoyed a good...More

Thank Suzanne M
Response from Patrick F, General Manager at Best Western Rochester Marketplace InnResponded 1 week ago

Thank you for taking the time out to let us and others know of your stay we do hope to see you again.

Reviewed 3 weeks ago

Usually enjoy stay at this facility, but this time there were some issues, ants in room, electric issues, noise burned toilet seat. Was ok quality for the money staff were courteous breakfast nice. Like that coffee tea available all day

Review collected in partnership with Best Western
Thank Joanne C
Reviewed 3 weeks ago

Stayed here one night for business. The outside of the hotel and lobby were both nice but once you get into the room its a different story. The blinds are old and dusty, the couch in the room was old and stained. The bathroom was...More

Review collected in partnership with Best Western
Thank chrisrubino16
Response from BestWesternHotels, Corporate at Best Western Rochester Marketplace InnResponded 2 weeks ago

Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us...More

Reviewed 11 April 2018

We went to Rochester to join friends form Pittsburgh, and both couples stayed at this property. Facility was clean and well appointed, the breakfast was good, and the staff was friendly and professional. Overall, a good stay for a good price.

Review collected in partnership with Best Western
Thank Gary H
Response from Patrick F, General Manager at Best Western Rochester Marketplace InnResponded 4 weeks ago

Thank you for the great review, we are happy that you enjoyed your stay and we hope that you return real soon.

Reviewed 10 April 2018

More than adequate for our purpose. Would like listing of local restaurants, local map available. We were traveling to explore colleges for our grandson. Complimentary full breakfast was a pleasant surprise, Hostess kept breakfast area very well stocked and was friendly.

Review collected in partnership with Best Western
Thank stefdoyleot
Response from Patrick F, General Manager at Best Western Rochester Marketplace InnResponded 11 April 2018

Thank you for taking the time out to let us and others know of your stay, we hope to see you back again soon.

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Shuttle Bus Service
Airport Transportation
Business Centre with Internet Access
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$96 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Henrietta
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms, Accessible rooms
Details
Price range
US$96 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Henrietta
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms, Accessible rooms
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Traveller (30)
Room & Suite (30)
Dining (5)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
mkim5473
19 October 2016|
AnswerShow all 5 answers
Response from Lynn R | Property representative |
Hello, Unfortunately we do not.
0
Votes
Denise23
29 August 2014|
AnswerShow all 5 answers
Response from BestWesternHotels | Property representative |
Hi, at this time we do not allow pets at our hotel (service animals are an exception). Thank you.
0
Votes
Room Tips
"Choose 2nd/3rd floor since 1st floor is close to the dining room & could get noisy"
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"We had a second floor room - no issues"
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"Perhaps rooms away from main road, Rt 252 or Jefferson Road would be quieter"
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"324... faces the parking lot and street but there was no traffic noise during the night."
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