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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
All reviewscracker barrelbedroom suitehome away from homefull kitchenhot breakfastnext morninghilton brandbreakfast barpull out sofaoff the highwaywe've stayedfitness centervery nice hotelshopping and restaurantsrochester henriettabed was very comfortableoatmeal
Handicapped Access was blocked and the bench in the handicapped bathroom came out of the wall so our dad fell to the floor. Freezer was not defrosted and was thick with ice so we could only put one small thing in it.
Review collected in partnership with Homewood Suites by Hilton
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank 47sherrig
Response from Matt C, Manager at Homewood Suites by Hilton Rochester / HenriettaResponded 4 days ago
47sherrig,
Thanks for sharing your thoughts about your stay. We will share your comments with our Management team. Thanks again.
Matt Clark
Assistant General Manager
The Homewood Suites on Hylan Drive is in a great location next to the I 390 highway for easy on and off. It's tucked behind a Cracker Barrel Restaurant, making it just far enough for the illusion of quiet. The interior is comfortably furnished. The...More
Thank John M
Response from Matt C, Manager at Homewood Suites by Hilton Rochester / HenriettaResponded 4 weeks ago
John M,
Thanks for sharing your experience. We're glad to hear you enjoyed yourself and hope to welcome you back again soon! Thanks again!
Matt Clark
Assistant General Manager
As of August 2018-stay away. Major construction going on at hotel. No lobby area for evening/morning social. Construction filth. NOISE and more NOISE. Stayed here in the past and was nice-not now. Bad value.More
Review collected in partnership with Homewood Suites by Hilton
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
1 Thank 1davegr
Response from Matt C, Manager at Homewood Suites by Hilton Rochester / HenriettaResponded 1 week ago
1davegr,
We're sorry that you did not enjoy your stay with us. While we are relocating our dining area temporarily, we are still offering our Breakfast and Dinner Social as normal with full menu. Our construction crew does have quiet hours between 6PM & 9AM....More
Hotel was being renovated. The room was not very clean and there were food items (crumbs) outside of the room in the hall. The internet was very slow. The room was very noisy between the heavy noises from above our room and from the nearby...More
Review collected in partnership with Homewood Suites by Hilton
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Jeff B
Response from Matt C, Manager at Homewood Suites by Hilton Rochester / HenriettaResponded 1 week ago
Jeff B,
Thanks for sharing with us your thoughts about your stay. We're sorry if your stay fell short of your and our own expectations. We would be happy to address any issues or concerns while you are staying with us so we can make...More
I was working at RIT and this hotel was a very short drive to my workplace . Everything seemed to be located a very short drive from the hotel . A wegmans and Lowe’s and several good eating places it’s nice when everything you need...More
Review collected in partnership with Homewood Suites by Hilton
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Danny S
Response from Matt C, Manager at Homewood Suites by Hilton Rochester / HenriettaResponded 4 weeks ago
Danny S,
Thanks for sharing your thoughts about your stay. We're glad to hear you enjoyed yourself! We hope to welcome you back the next time you're in the area! Thanks again!
Matt Clark
Assistant General Manager
Colleen R, Unfortunately I have been dealing with the death of a family member and unable to post a reply as swiftly as I normally do. As for the matters at hand, smoking is not allowed at this property, we will ask anybody... More
Colleen R, Unfortunately I have been dealing with the death of a family member and unable to post a reply as swiftly as I normally do. As for the matters at hand, smoking is not allowed at this property, we will ask anybody caught smoking to leave immediately without question as well as charge a $250+ smoking fee. We absolutely keep up with brand regulated cleanliness and maintenance. While our hotel is dated people often mistake old for dirty. We are happy to note that we are in the final planning stages for renovation. We look forward to these upgrades being complete before the end of the year.
Bill L- There are actually several hotels that still allow smoking in the US. It is always best to contact a property directly to assure you are getting a 100% non-smoking property.
Thanks for the questions!
Matt Clark
Assistant General Manager
yipo,
If you are referring to a property you have visited before, you may want to verify your booking as we do not have a "tower" or "old section". Our property is a 3 floor L shaped property built entirely in March of... More
yipo,
If you are referring to a property you have visited before, you may want to verify your booking as we do not have a "tower" or "old section". Our property is a 3 floor L shaped property built entirely in March of 2000. Thank you for you question. We hope this helps.
Matt Clark
Assistant General Manager
