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Homewood Suites by Hilton Rochester / Henrietta

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Homewood Suites by Hilton Rochester \/ Henrietta
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442 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites by Hilton Rochester / Henrietta
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Showing 440: English reviews
Dolgeville, New York
Reviewed 19 April 2016

Awesome place awesome staff awesome food first place that I stayed in that I didn't have to ask for any extras everything you need is at this wonderful location. It's close to whatever you need. Close to all kinds of shopping needs.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank marysH4975GX
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

marysH4975GX, Thank you for taking the time to let us know the details about your most recent stay. We're glad to hear everything was up to your expectations. We hope to welcome you back in the near future. Thanks again, Matt Clark Assistant General Manager

Fair Lawn, New Jersey
Reviewed 16 April 2016

This seems to be the Homewood Suites that time (or Corporate) forgot. Was there overnight to visit RIT and U of R with #1 son. Appreciated the upgrade to a 2 room suite at a good price. Service was very pleasant and helpful. The evening reception with light beer, wine, cheese/crackers, soup/salad was nice, but had in my mind something...

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Helpful?
Thank BBQGastrognome
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

BBQGastrognome, Thank you for taking the time to let us know about your stay. We're sorry to hear things were not perfect for you. I have forwarded your comments to housekeeping. We will be making upgrades throughout the property in the coming year. We hope to have you back to see what we have done. Thanks again! -Matt Clark Assistant...

Belfast, United States
Reviewed 14 April 2016

We have stayed at this hotel several times through the years and have watched it decline. This most recent stay will be our last. The rooms are in dire need of upgrading. The furnishings are worn and shabby as is the carpet. The pool is tiny and the area small, especially since they removed the hot tub, and the pool...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Mari S
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

Mari S, Thank you for taking the time to let us know about your stay. We're sorry to hear things were not perfect for you. I have forwarded your comments to the department heads and will be following up with them. We will be making upgrades throughout the property in the coming year. We hope to have you back to...

New York City, United States
Reviewed 14 April 2016

I expected two king size beds and two bathrooms but it was not available. Privacy was a big issue since I had two young teens in the party. There was a shortage of towels and the front desk staff was not very nice and welcoming. However the location was very convenient and a close to the Mall and dining.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Cintra S
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

Cintra S, Thank you for taking the time to let us know about your recent stay. We apologize that you were disappointed with your room type; we strive to be able to upgrade our Hhonors members on arrival when upgraded room types are available. Unfortunately we were sold out and we did not have any upgradable rooms for you on...

Richfield Springs, United States
Reviewed 13 April 2016

Wonderful experience, the entire facility was clean, friendly staff, breakfast was excellent. The rates are affordable, the quality of the service and the environment is top notch. I'm planning to stay at Homewood Suites, Hilton the next time I'm in the area.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Rhonette M
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

Rhonette M, Thank you for taking the time to share your feedback on your stay with us. It makes us very happy to hear everything was wonderful and excellent. We'll be happy to see you back the next time you are in Rochester. Thanks again! -Matt Clark Assistant General Manager

Harrisburg, United States
Reviewed 10 April 2016

As a Diamond member, I have stayed at many Hilton properties over the years. I cannot recall having a worse experience than this one. I utilized this hotel because it allowed me to get a two room suite for me and my son, who was visiting the area for a college recruitment event. The hotel was extremely loud with a...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Scott P
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

Scott P, Thank you for taking the time to share your comments about your stay. We're sorry to hear everything wasn't as it should have been. We apologize for any noise issues that weren't dealt with. Our front desk staff was not made aware that there was a problem, so it went unaddressed. We do hope you will give us...

Charleston, SC, United States
Reviewed 8 April 2016

Despite the room not being ready well after the check in time of 3 pm amends were made and everything was fine after that. Housekeeping was excellent and the room was very clean. The location near the expressway made things a little less quiet but I was happy to be near the expressway in order to get where I needed...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Victoria M
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

Victoria M, Thank you for taking the time to share your thoughts with regards to your recent stay. We apologize for the delay in your room being ready. We're glad everything else was in good order and that your stay was a positive one. We hope to welcome you again here soon! -Matt Clark Assistant General Manager

Canandaigua, United States
Reviewed 5 April 2016

Upon arriving at this hotel at 2:59 pm, we were told that our room was not ready for check-in but would be ready in about 10 minutes. Almost an hour later, we had to convince the hotel clerk that we could check-in even though there weren't towels in our room. The beds were very comfortable to sleep in but the...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Sara B
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

Sara B, Thank you for taking the time to let us know about the issues you experienced. I have shared your comments with the rest of the Management Team in order to correct/prevent these issues in the future. We hope to have you join us in the near future so we can show you our best. Thanks again! -Matt Clark...

New Hartford, United States
Reviewed 4 April 2016

We had a terrific weekend staying at the hotel with our robotics team. The staff is friendly and helpful. The evening reception was a great way to end a busy day and the breakfast was excellent for the group. The hotel is clean, comfortable and convenient to RIT and all the shopping that is in the area. Highly recommend.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Nathalie N
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

Nathalie N, Thanks for taking the time to let us know what a great time you had at our location. We're very happy to hear the staff met your needs and expectations. We hope to see you again the next time you are in the area. -Matt Clark Assistant General Manager

Barto, Pennsylvania
Reviewed 31 March 2016

Stain on the chair, sticky stuff on the kitchen counter. Staff were excellent and they were the reason that I stayed. There were also several large bugs in my toilet in the morning which was a bit creepy.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank garymL2070YH
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

garymL2070YH, Thank you for taking the time to let us know about your stay. We're sorry to hear things were not perfect for you. I have forwarded your comments to housekeeping. We will be making upgrades throughout the property in the coming year. We hope to have you back to see what we have done. Thanks again! -Matt Clark Assistant...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
Official Description (provided by the hotel)
Welcome to our cozy all-suite hotel in Rochester, New York. Enjoy complimentary breakfast each morning and spend the evening with us Monday through Thursday for the evening reception. Each suite has a fully equipped kitchen with a full size refrigerator, stove top and plate-ware to make you feel at home. Stay connected with friends and family with complimentary internet access. Located only six miles from the airport, our hotel is in an ideal location for easy travels. We are pet friendly (non refundable $75.00 pet fee). ... more   less 

Additional Information about Homewood Suites by Hilton Rochester / Henrietta

Address: 2095 Hylan Drive, Henrietta, NY 14623-4219
Region: United States > New York > Finger Lakes > Henrietta
Price Range: $169 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Rochester / Henrietta 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Rochester / Henrietta Hotel Rochester
Hilton Rochester
Homewood Rochester
Homewood Suites Rochester Henrietta
Rochester Homewood Suites
Hotel Style:
#3 Family Hotel in Henrietta
#5 Business Hotel in Henrietta
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Rochester / Henrietta staff and other travellers.
4 questions
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Bethel, Alaska
6 months ago
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Questions? Get answers from Homewood Suites by Hilton Rochester / Henrietta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid Room 120 because you will hear the second floor flushing toilets all night”
 of 5 bubbles billl187, 25 Mar 2017 | Read review
“It is not Handicaped friendly, the large rooms are too far from Elevator.”
 of 5 bubbles 569lindyw, 20 Mar 2017 | Read review
“My room was very far from the elevator.”
 of 5 bubbles rebeccak259, 1 Nov 2016 | Read review
“seem quiet everywhere.”
 of 5 bubbles wineluvr, 3 Sep 2016 | Read review
“Even my room on the highway side of the hotel was quiet...”
 of 5 bubbles L0VE-TRAVEL-17, 10 May 2016 | Read review
5 of 5