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Holiday Inn Hotel & Suites Rochester - Marketplace

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Traveller (50)
Room & Suite (51)
Dining (7)
Overview
  • Excellent60%
  • Very good27%
  • Average9%
  • Poor3%
  • Terrible1%
Travellers talk about
“waffles”(73 reviews)
“front desk”(81 reviews)
“breakfast staff”(25 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
Additional information
Offers from Holiday Inn Hotel & Suites Rochester - Marketplace
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Offers from Holiday Inn Hotel & Suites Rochester - Marketplace
Special Offer: Book Direct and Save
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (591)
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Traveller rating
345
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10
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345
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1 - 5 of 587 reviews
Reviewed 3 weeks ago via mobile

Could use some updates. The elevator was barely big enough to accommodate the luggage cart and 2 people. The room was clean and quiet, although quite fast from the elevator. The redeeming factor was the free breakfast each morning. Hot coffee at the table, hot...More

Thank 161VAGirl
Response from Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - MarketplaceResponded 3 weeks ago

Thank you for taking time sharing your recent experience. We appreciate your valuable feedback and happy to let you know that we will be starting our renovations to our Guestrooms and Hallways in Mid-October. It is great to know that our all our Staff was...More

Hotel's Favourite
Reviewed 14 May 2018

There are many hotels in the area so why choose this hotel? It's centrally located to many shopping centers and restaurants as well as any downtown events or museums. The lobby area has been opened up to give it a modern, airy look with lots...More

Thank Pat H
Response from Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - MarketplaceResponded 21 May 2018

Thank you so much for this FANTASTIC review! Wow, we appreciate you taking valuable time to share your experience and so many complements. It is always great to know that our Staff recognizes our repeat Guests and you were able to enjoy our fresh new...More

Reviewed 27 June 2018

This was the first one I've stayed at that limit you to only 2 drinks at their social hour. Most of them allow you to have 3 drinks. They snacks for the social hour was very limited. Looked at the menu for dinner for the...More

Thank Tim S
Response from Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - MarketplaceResponded 1 July 2018

Thank you for sharing your recent experience with a nice score. We apologize that we offer 2 drinks with some snacks and understand other hotels do things different. We will be changing our menu within a few months. We apologize for the inconvenience of our...More

Reviewed 27 June 2018

While this hotel is in a good location and is clean it is a little dated. Looks like they may be doing an update, corridor carpet is new. Watch out though, the restaurant is not open on Sunday. I picked this hotel because of the...More

Thank Bob5460
Response from Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - MarketplaceResponded 1 July 2018

Thank you for taking time sharing your recent experience. We appreciate the details of your stay and appreciate you noticing our remodel. We just completed our lobby and restaurant areas and will be doing our hallways and guestrooms later in the year. We sincerely apologize...More

Reviewed 26 June 2018

We stayed there for two nights and we very pleased with the staff and hotel. We found the staff great, the place was very clean and the breakfast that came with the stay was very good. We would definitely stay there again.More

Thank Robert D
Response from Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - MarketplaceResponded 1 July 2018

Thank you so much for this Very Nice review. It is always great to know when our Staff provides great service and the cleanliness of hotel. We strive on giving the best service and provide a great place to stay when visiting Rochester. Thank you...More

View more reviews
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Room Service
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$105 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Henrietta
#2 Business Hotel in Henrietta
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$105 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Henrietta
#2 Business Hotel in Henrietta
Room types
Suites, Non-Smoking Rooms, Family Rooms
Photos
Traveller (50)
Room & Suite (51)
Dining (7)
Pool & Beach (5)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
felynek9
22 March 2017|
Answer
Response from Visions_Manager | Property representative |
Yes we do. We can add comments to your reservation for request of a cot, but cannot guarantee availability. Cots will not fit in Double Queen rooms, only our King and King Suites will fit a cot. Thank you.
1
Vote
PeggyRy
24 June 2016|
AnswerShow all 2 answers
Response from Neesko | Reviewed this property |
Not that I remember
0
Votes
JJswiech
8 November 2015|
AnswerShow all 2 answers
Response from Visions_Manager | Property representative |
Thank you for your inquiry and happy to answer your question. We do have a complimentary shuttle which runs from 4:30AM-11:00pm Monday-Friday and 6:00AM-11PM Saturday-Sunday. We travel To/From Airport and locally within 5... More
0
Votes
Room Tips
"Spring for a spacious whirlpool room"
Read review
"don't stay in room 422"
Read review
"Rooms upstairs are a bit quieter...but the place is super quiet anyway."
Read review
"I like the suites: they are large and extra quite"
Read review
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