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Holiday Inn Hotel & Suites Rochester - Marketplace

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Traveller (50)
Room & Suite (41)
Dining (6)
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Overview
  • Excellent60%
  • Very good27%
  • Average9%
  • Poor3%
  • Terrible1%
Travellers talk about
“front desk”(80 reviews)
“breakfast staff”(25 reviews)
“free breakfast”(32 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Hotel & Suites Rochester - Marketplace
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Offers from Holiday Inn Hotel & Suites Rochester - Marketplace
Special Offer: Book Direct and Save
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (584)
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580 results
Traveller rating
344
155
54
17
10
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344
155
54
17
10
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All reviewsfront deskbreakfast stafffree breakfasthotel breakfaststicky ribsrochester marketplaceyogurtthe room was nicedefinitely stay here againparking lotjeffersonritcollegemicrowavehighway
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1 - 5 of 580 reviews
Hotel's Favourite
Reviewed 1 week ago

There are many hotels in the area so why choose this hotel? It's centrally located to many shopping centers and restaurants as well as any downtown events or museums. The lobby area has been opened up to give it a modern, airy look with lots...More

Thank Pat H
Response from Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - MarketplaceResponded yesterday

Thank you so much for this FANTASTIC review! Wow, we appreciate you taking valuable time to share your experience and so many complements. It is always great to know that our Staff recognizes our repeat Guests and you were able to enjoy our fresh new...More

Reviewed 3 weeks ago

The first thing that hits you is the smell. Whatever the housekeepers are using they need to stop. The entire hotel has a sick pungent sweet chemical smell. It was so overpowering we tried to open the windows which of course were sealed shut. So,...More

Thank Paul M
Response from Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - MarketplaceResponded 3 weeks ago

Thank you for taking time on sharing your recent experience. We appreciate having you as our Guest and your valuable feedback. We sincerely apologize that your stay was not as perfect as our goal is. We are not sure what the smell you are referring...More

Reviewed 4 weeks ago

The hotel lobby was being renovated when I was there and it was like going through a maze trying to find the substitute front desk. The rest of the hotel seems very old, very dated and in desperate need of renovation as well. The hallways...More

Thank Linda C
Response from Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - MarketplaceResponded 4 weeks ago

Thank you for sharing your experience and choosing our hotel. We appreciate your valuable feedback and would like to sincerely apologize for the renovations and know it can be an inconvenience. We are a few weeks away from the lobby and restaurant renovations and exciting...More

Reviewed 20 March 2018

We spent two nights here and the room was comfortable and clean. The breakfast buffet had a multitude of choices and the hostess was so friendly and helpful! The food was tasty and fresh and there was ample seating. However, there were renovations going on...More

Thank Nancy G
Response from Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - MarketplaceResponded 23 March 2018

Thank you very much for all those complements! We appreciate knowing that you had a nice clean comfortable room with excellent service. It is also great to know that you were able to enjoy our hot breakfast buffet and excellent service. We do apologize for...More

Reviewed 14 March 2018

I booked this hotel online as part of a business trip. Got an excellent rate, and was expecting a nice Holiday Inn, maybe a cut above Holiday Inn Express. Well, maybe because it was a Monday night at the end of September, I think I...More

Thank ChristianAL
Response from Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - MarketplaceResponded 19 March 2018

Thank you very much for this Excellent review! It is always great to know when we exceed Guests expectations and sharing your valuable feedback. Glad our location was perfect for your needs and glad you were able to enjoy our amenities. We still have our...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$107 - US$267 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Henrietta
#2 Family Hotel in Henrietta
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$107 - US$267 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Henrietta
#2 Family Hotel in Henrietta
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (50)
Room & Suite (41)
Dining (6)
Pool & Beach (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
felynek9
22 March 2017|
Answer
Response from Visions_Manager | Property representative |
Yes we do. We can add comments to your reservation for request of a cot, but cannot guarantee availability. Cots will not fit in Double Queen rooms, only our King and King Suites will fit a cot. Thank you.
1
Vote
PeggyRy
24 June 2016|
AnswerShow all 2 answers
Response from Neesko | Reviewed this property |
Not that I remember
0
Votes
JJswiech
8 November 2015|
AnswerShow all 2 answers
Response from Visions_Manager | Property representative |
Thank you for your inquiry and happy to answer your question. We do have a complimentary shuttle which runs from 4:30AM-11:00pm Monday-Friday and 6:00AM-11PM Saturday-Sunday. We travel To/From Airport and locally within 5... More
0
Votes
Room Tips
"Spring for a spacious whirlpool room"
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"don't stay in room 422"
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"Rooms upstairs are a bit quieter...but the place is super quiet anyway."
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"I like the suites: they are large and extra quite"
Read review
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