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DoubleTree by Hilton Hotel Rochester

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Traveller (71)
Room & Suite (52)
Dining (11)
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Overview
  • Excellent42%
  • Very good29%
  • Average15%
  • Poor9%
  • Terrible5%
Travellers talk about
“double tree”(56 reviews)
“cookies”(82 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Hotel Rochester
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Hotel Rochester
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (863)
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854 results
Traveller rating
344
248
137
78
47
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344
248
137
78
47
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All reviewsdouble treecookieshockey tournamentbreakfast buffetnice hotela hilton honors memberlobby areahot tubindoor poolhotel stafffront desk staffconvenient locationatriumrochesterjerryhighwayconference
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1 - 5 of 854 reviews
Reviewed 2 days ago

This hotel would get a lot higher score if it was updated. It is in dire need of a renovation. Bathroom ceilings have peeling paint. The connecting rooms are not private at all. You can hear EVERYTHING from the next room over. The online check-in...More

Review collected in partnership with DoubleTree by Hilton
Thank Jackie B
Response from Tim E, General Manager at DoubleTree by Hilton Hotel RochesterResponded yesterday

Dear Jackie B, Thank you for your feedback from your recent visit. The hotel has just finished a 3 year renovation and I am sorry you may have experienced an issue within your room. I can assure you I have taken the feedback and shared...More

Hotel's Favourite
Reviewed 4 weeks ago

Was at this property for a business as well as leisure stay. The room was large and clean and the floor was quiet. Room Service created delicious meals for both breakfast and dinner. We will definitely be staying at this property for future visits to...More

Review collected in partnership with DoubleTree by Hilton
Thank mbrogers55
Response from Tim E, General Manager at DoubleTree by Hilton Hotel RochesterResponded 3 weeks ago

Dear mbrogers55, So happy you enjoyed your stay while on Business and Leisure. Glad you were able to utilize room service and found the food quality outstanding. I'll be sure to share your comments with the Food & Beverage departments. Hope your travel plans bring...More

Reviewed 1 week ago via mobile

The hotel was easy to get to from the airport in Rochester and has free parking which was great. Check in was easy and the room was nice. Room service was quick and the food was good. The only complaint I have is that there...More

Thank WorldTravelers2002
Reviewed 2 weeks ago

Love the beautiful environment, very nice for children and adults. The staff was helpful. I was there for business and he room was space. If your a Hilton Honor member, there is dedicated floor on the 5 th floor

Review collected in partnership with DoubleTree by Hilton
Thank thomaslL4721QF
Response from Tim E, General Manager at DoubleTree by Hilton Hotel RochesterResponded 2 weeks ago

Dear thomasIL4721QF, Thank you for staying with us and your wonderful review. I am so glad you enjoyed the hotel, staff and our services. Hope you'll visit again and soon. Best regards, Tim Elie General Manager

Reviewed 3 weeks ago via mobile

The hotel is about 10 minute drive from the airport. Check in was quick, efficient and professional. The room was clean and decorated in the Doubletree style. There were plenty of outlets to charge all my devices. The room was very quite, even though it...More

Thank TravelinTodd
Response from Chrystie B, Director of Sales at DoubleTree by Hilton Hotel RochesterResponded 3 weeks ago

Thank you for taking time to write this review! We appreciate your feedback and hope to have you back again soon!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$140 - US$232 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Henrietta
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$140 - US$232 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Henrietta
Room types
Suites, Non-Smoking Rooms
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Traveller (71)
Room & Suite (52)
Dining (11)
Pool & Beach (7)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
diasc22
29 December 2015|
AnswerShow all 5 answers
Response from Chuck C | Reviewed this property |
Pool is not affected
1
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Room Tips
"I was near the elevator, but did not hear it. I was on the 6th floor -- nice and quiet (no one above me). So..."
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"I would request a room facing outside. Otherwise, your view is of the interior of the hotel."
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"Outside-facing rooms for privacy."
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"Ask for an odd number room"
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