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Doubletree by Hilton Hotel Rochester

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Doubletree by Hilton Hotel Rochester
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717 Reviews from our TripAdvisor Community

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Showing 709: English reviews
Rochester, New York
Reviewed 2 days ago NEW

Our stay was awesome. Everything was clean and neat. Breakfast was delicious and the staff was very nice. The pool was refreshing and relaxing. I would recommend a stay at the double tree and don't forget the warm cookie as you check in!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank michaelfV7821TQ
Hamilton, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 21 November 2016 via mobile

I travel a lot and stay at hotels fairly often. In the last week I've been to 4 hotels (Double Tree twice). Tonight visit was an unplanned one due to weather. After a long weekend of driving and sightseeing and a lot of things not going as planned, we ended up at the Double Tree in Rochester NY. I called...

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Helpful?
Thank meeschell
About Hotel's Favourite Review
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Meeschell, We are so glad that you are with us during the uncertain weather that sneaked up on us. I am happy that you experienced some our warm and caring hospitality. Ryann is a superstar and we are very lucky to have her on our team. She truly loves what she does and it shows through with every person she...

Utica, New York
Reviewed 2 days ago NEW

Stayed here for the weekend on a recent youth hockey trip. The hotel is clean and comfortable and the staff was very friendly. There are areas of the hotel that are looking a little tired, but ongoing renovation in the lobby area seems to be addressing this. The common area in the atrium has a pool, bar and seating areas...

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Thank amjs13501
Reviewed 4 days ago NEW

Property ok. Food ok, although drafty with direct cold air coming through from front door. I would stay here again for location. Menu was limited for dinner. Elevator had to walk across the atrium to get to. Not as convenient as could be.

Review collected in partnership with DoubleTree by Hilton
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Thank 989suzanneg
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

989suzanneg, Thank you for offering us your thoughts on your stay at our DoubleTree! I am glad you had a good stay with us, but am sorry that it was not a GREAT stay. We strive to provide clean, comfortable, convenient stays for all of our guests and I am sorry that we were not able to do so to...

Nepean, Canada
Reviewed 5 days ago NEW

Been here 5 hockey tournaments and they cannot treat you well enough, each time is better and better. They really go out of their way to accommodate families and the kids instead of hotels who have unrealistic expectations. My most favourite hotel anywhere I have ever stayed!!!

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Helpful?
Thank Charlie K
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Charlie K, Thank you very much for taking the time to leave us a review and for the words of kindness! I am so happy that you have had consistently great stays at our hotel, and that you found us accommodating to kids and parents alike! Good luck to your team in the rest of the season and look forward...

Sharbot Lake, Ontario
Reviewed 5 days ago NEW

Very accommodating to children. Great pool. We were on a hockey tournament weekend. Tournament at the Bill Gray Complex which is only 2 minutes away. Screened in mini stick area kept the boys entertained for long stretches. Great breakfast at a reasonable price. Great lounging area in a tropical setting for those late night adult meetings. Had a great weekend.

Review collected in partnership with DoubleTree by Hilton
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Thank Beker1393
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Beker1393, I am very happy to see that you had a great stay with us at the DoubleTree in Rochester, and that we were able to provide a comfortable and fun stay for parents and kids alike! Hope to see you next time you are in Rochester!

Oakville, Canada
Reviewed 1 week ago NEW

if you are staying here, check to make sure there are no sports teams booked. The hotel is designed in such a way that noise escalates through the open atrium. We stayed in a front-facing room with a balcony hallway. The noise was ridiculous and all hours of the night, we had kids running laps around our room. Several calls...

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Helpful?
Thank Queen_0f_Oakville
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Queen_0f_Oakville, Thank you for taking the time to offer us feedback on your stay with us at the Rochester DoubleTree. I am sorry that other guests at the hotel disturbed your stay. I want to emphasize that we do take noise complaints very seriously and do our best to respond to them promptly and effectively. I hope you will consider...

Reviewed 1 week ago via mobile

I normally don't write these reviews but I just wanted to thank Adam for all of his help. He went above and me beyond with customer service. He was so helpful and really listened to what concerns we had when no one else in tbe hotel did and we spoke to. I am so grateful for his help and i...

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Helpful?
Thank Ashley G
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Ashley, Thank you for taking the time to leave us a review of your stay with us! However, we do not have an Adam on staff so I think you may have gotten the wrong property, sorry!! Sounds like a great employee wherever he is, I am glad he was able to provide great service to you! Have a great...

Toronto, Canada
Reviewed 3 weeks ago

My kids and I stayed there for my son's hockey tournament. Staff was very accommodating. They had areas for kids to play mini sticks. Areas for adults to sit and chat, while being able to keep an eye on the kids.

Review collected in partnership with DoubleTree by Hilton
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Thank Ky L
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Ky L, I am glad to see that you had a great stay with us and were able to enjoy your time at the hotel in between games! Thanks for leaving us a review, and good luck through the rest of the season!

Buffalo, New York
Reviewed 4 weeks ago

Hotel was clean and the staff was very friendly. They have remodeled since my last stay and they did a nice job. The only thing that would have made this stay even better is if they provided complimentary breakfast.

Review collected in partnership with DoubleTree by Hilton
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Thank paulabY912HV
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

PaulabY912HV, Thank you so much for leaving us a review on your stay with us! I am very glad to see that you had an enjoyable stay and were impressed by our renovations! Hope to see you next time you are in Rochester!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning

Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Rd, Henrietta, NY 14623
Region: United States > New York > Finger Lakes > Henrietta
Price Range: $187 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree
Hotel Style:
#4 Business Hotel in Henrietta
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel Rochester staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to stay on a room that does not face the open lobby”
 of 5 bubbles Queen_0f_Oakville, 14 Feb 2017 | Read review
“The Junior Suite is fantastic!”
 of 5 bubbles Tampachris25, 22 Jan 2017 | Read review
“Don't stay on the side of the hotel that borders the open area. LOUD.”
 of 5 bubbles T4936TXchristinet, 25 Nov 2016 | Read review
“Choose an exterior room to avoid noise from the lobby!”
 of 5 bubbles Zoe_1232014, 22 Oct 2016 | Read review
“Odd numbered rooms”
 of 5 bubbles 266SusanS, 9 Oct 2016 | Read review
5 of 5